AUTOMATIC ANSWER MODE
Allows you to direct outside calls to be answered by a prerecorded message.
There are two answering modes for this feature. For example, this feature
can be used to inform outside callers that the office is closed for the day.
This feature requires the use of the Message Card. A programming option
may be enabled to allow the ECS to automatically switch to the Automatic
Answer Mode at a certain time. You must manually switch the system to the
normal mode.
Operation
To turn Automatic Answer Mode on:
Press the Automatic Answer Mode key AUTO and the lamp
for that key will be flashing red for Mode 1 (Day Mode)
Press the Automatic Answer Mode key AUTO a second time
and the lamp for that key will be solid red for Mode 2 (Night
Mode)
To turn Automatic Answer Mode off:
Press the Automatic Answer Mode key AUTO until the lamp
for that key is off
CALL INTERCEPT
The Attendant Intercept feature allows an outside call to be directed to ring
at an attendant position if the call goes unanswered, if transferred to a
non-existent extension, or if a call reaches an extension in the DND (Do Not
Disturb) mode. If a call is transferred to a non-existent extension the Recall
key LED will light on the attendant station. ECS software version 8.0
extends the Attendant Intercept operation to incoming PRI/BRI calls as well
as, incoming T1 ANI/DNIS calls.
Operation
None
ATTENDANT CONSOLE USER GUIDE - 299