Caller Id Alphanumeric Id; Caller Id / Ani Number Storage; Caller Id On Hold / Park - Enable / Disable - Iwatsu ICON Series IX-5910 Owner's Manual

CALLER ID ALPHANUMERIC ID

Caller ID numbers may be assigned a 16-character alphanumeric ID to
identify the calling party, calling party's telephone number, type of call, or
purpose of call. (Note: Caller ID calls are often transmitted by the telephone
company with both a number and an alphanumeric ID.) The Caller ID
alphanumeric ID is displayed on the station LCD when a call is received on
a Caller ID trunk. A call can be routed to a station, master hunt group, or
voice mailbox according to the Caller ID information received.

CALLER ID / ANI NUMBER STORAGE

When a call is received on a caller ID or ANI line, the Iwatsu Enterprise-CS
will capture and store in the system memory information about the caller
received with the call. This information includes the caller's telephone
number and name, date and time of the call, trunk number, and destination
station. This information can be output as a system event code or to SMDR.
Information for the 500 most recent calls can be stored in the system
memory on a first in, first out basis. Two modes of storage are available for
this feature:
Abandon Call Storage
All Call Storage
Abandon Call Storage. When Abandoned Calls Only is selected as the
storage mode for this feature, information will only be stored for the
following types of calls:
Caller hangs up or is disconnected before the call is answered.
Caller hangs up or is disconnected while on hold or during hold recall.
Caller hangs up or is disconnected during camp-on transfer or camp-on
recall.
All Call Storage. When All Call is selected as the storage mode for this
feature, the system will capture and store information about the caller
received with the 50 most recent calls on caller ID or ANI lines.
CALLER ID ON HOLD / PARK – ENABLE / DISABLE
ECS Software Version 7.0 includes a new programming item that allows the
Caller ID Display on Hold feature to be disabled at a station. The Caller ID
Display on Hold feature was added in version 5.0 and enables an Iwatsu
ICON Series IX-5810, IX-5910, IX-5930 and IX-59DS to display the Caller
ID name or number information of a call placed on hold or park from one of
the self-labeling keys listed below. For the IX-59DS, this feature is enabled /
disabled based on the programming for the paired ICON Series telephone.
SYSTEM FEATURES - 65