Troubleshooting - Chamberlain Elite EL25 Installation Manual

Elite telephone entry/access control system

Hide thumbs Also See for Elite EL25:

Programming manual (69 pages)

Quick start manual (26 pages)

Instruction manual (4 pages)

Table Of Contents

Table of Contents

• Check for correct length and AWG of wires. See page 3.

• Check that wires are correctly inserted into the terminal blocks (not loose, no two sharing the same position).

• Check board markings for correct terminal block placements.

• Make sure high voltage and data wires do not share the same conduit.

• Use metal conduit, not PVC.

• Check power at source. Power must come from a dedicated 110VAC outlet.

• The transformer's outlet should be wired to its own circuit breaker.

• Check "SYS PWR" LED indicators. If "LO" or "HI" are lit, press "PWR MON RST" button. If either of those two

LEDs are still lit, check transformer and outlet.

• Check power source. Strikes, Maglocks and Gate Operator must be powered independent from unit.

• Connect and test different Strike or Maglock. Make sure Strike or Maglock is not defective.

• Door Strike: Pin connections "NO" and "COM" at Relay terminal.

• Mag Lock: Pin connections "NC" and "COM" at Relay terminal.

• Gate Operator: Pin connections "NO" and "COM" at Relay terminal.

• Short "IN" and "COM" pin connections to verify functionality. If wiring is correct and device still does not

work, contact technical support.

• Check Wiegand reader module connections.

• Connect and test a functioning reader. Make sure reader is not defective.

• Did you add the card(s) to the database while in programming mode?

• Check card format compatibility. The EL25 is only compatible with 26 and 30-bit cards.

• Review the transactions using Versa XS, if applicable, and check whether card failed.

• Did you wire the Bypass Board correctly? See page 7.

• Is Bypass Board switch set to "OPERATE"?

• Did you wire the surge suppressor correctly? See page 7.

• Using an alarm system? If so, see page 8.

• Using an alarm system on multiple unit configuration? If so, see page 9.

• Did you assign a relay to the REX? See the EL25 Programming Manuals.

• Check connections at Door # terminal(s). Wires to "COM" and "EXT REQ #" connection.

• Did you use the correct coaxial cable? See page 3.

• Is the remote antenna installed correctly? Is it outside of the EL25 enclosure?

• Did you add the transmitter(s) to the database as a transmitter or a access card while in programming mode?

• Only Passport transmitters can be used.