Returns - Chauvet MotionOrb User Manual

Returns

R
ETURNS
Page 34 of 96
To return a product or request support:
· In the U.S., contact CHAUVET® World Headquarter. See
· In the UK or Ireland, contact CHAUVET® Europe Ltd. See
· In Mexico, contact CHAUVET® Mexico. See
· In any other country, DO NOT contact CHAUVET®. Contact the distributor. See
www.chauvetlighting.com
Mexico.
Outside the U.S., United Kingdom, Ireland, or Mexico, contact the distributor of record
and follow their instructions on how to return CHAUVET® products to them. Visit our
website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide
the model number, serial number, and a brief description of the cause for the return.
Merchandise must be sent prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place
it inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing is recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
Contact
for distributors outside the U.S., United Kingdom, Ireland, or
Contact Us.
Contact Us.
Us.
MotionOrb™ User Manual Rev. 1