Chapter 1 Introduction; Scope Of Manual; Warranty And Service Support; Warranty Period And Return Instructions - Motorola CDM Series Basic Service Manual

Chapter 1
Introduction
1.1

Scope of Manual

This manual is intended for use by service technicians familiar with similar types of equipment. It
contains service information required for the equipment described in this document and is current as
of the printing date. Changes which occur after the printing date will be incorporated in a complete
Manual Revision or alternatively as additions.
1.2

Warranty and Service Support

Motorola offers support which includes: full exchange and/or repair of the product during the warranty
period; and service/repair or spare parts support out of warranty. Any "return for exchange" or "return
for repair" to an authorized Motorola Dealer must be accompanied by a Warranty Claim Form.
Warranty Claim Forms are available from Authorized Motorola Dealers.

1.2.1 Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Dealer, Distributor or Reseller
contract. These conditions may change from time to time, and the following subsections are for
guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This
is to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact Customer
Resources. (See section 1.2.4 on page 1-3 of this chapter.) All returns must be accompanied by a
Warranty Claim Form available from your Customer Resources representative. Products should be
shipped back in the original packaging, or correctly packaged to ensure that no damage occurs in
transit.

1.2.2 After Warranty Period

After the Warranty period, Motorola continues to support its products in two ways:
1. Motorola's Radio Parts and Service Group offers repair service to users and dealers at
competitive prices.
2. The Motorola Customer Care and Services Division (CCSD) supplies individual parts and mod-
ules that can be purchased by dealers who are capable of performing fault analysis and repair.
1-1