Blackberry Bold 9900 Help Manual page 246

RIM Confidential and Proprietary Information - Approved Third Parties
I can't set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private
checkbox when you change a recurring appointment or meeting.
Some characters in calendar entries don't appear correctly after
synchronization
If you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization conflicts, 81
Synchronize organizer data over the wireless network, 234
I can't enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry®
smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information
correctly. If the Join Now option appears and your smartphone is connected to a CDMA network, you might need to change
your smart dialing options so that you can enter the conference call using the Join Now option.
Try the following actions:
• If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the
conference call bridge number and access code that appear in either the Location field or the Notes section.
• If the Join Now option appears and your smartphone is connected to a CDMA network, try increasing the default time that
your smartphone waits before dialing an extension. From the Home screen, press the
Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the
highest value. Try entering the conference call with the Join Now option again.
Related information
Enter a conference call meeting, 240
244
key. Press the key >