Page 1 BlackBerry Bold 9900 Smartphone Help Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWD-1456661-0610041811-001...
Page 3: Table Of Contents
Contents Quick Help.......................................... How to: Top 10........................................Troubleshooting: Top 10....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing and conserving storage space............................... Tips: Updating your software..................................... Tips: Keeping your information safe.................................. Tips: Managing indicators....................................Phone shortcuts.........................................
Page 4 Troubleshooting: Files......................................Media..........................................Music..........................................Podcasts..........................................Videos..........................................Video camera........................................Camera..........................................Pictures..........................................Voice notes......................................... Ring tones, sounds, and alerts.................................... How to: Ring tones, sounds, and alerts................................Troubleshooting: Ring tones, sounds, and alerts............................... Browser..........................................How to: Browser......................................... Troubleshooting: Browser....................................Calendar..........................................How to: Calendar........................................ Troubleshooting: Calendar....................................
Page 5 Troubleshooting: GPS technology..................................Compass..........................................How to: Compass........................................ Troubleshooting: Compass....................................Maps........................................... How to: Maps........................................Troubleshooting: Maps...................................... Applications........................................How to: Applications......................................Troubleshooting: Applications................................... BlackBerry Device Software....................................How to: BlackBerry Device Software.................................. Troubleshooting: BlackBerry Device Software..............................Manage Connections......................................Mobile network........................................Wi-Fi technology........................................ Bluetooth technology......................................
Page 6 View, submit, or delete a diagnostic report............................... Set a default recipient for diagnostic reports..............................I can't run or submit a diagnostic report................................Find your smartphone model number and version of the BlackBerry Device Software..................Synchronization........................................How to: Synchronization....................................Troubleshooting: Synchronization..................................
Page 7 Glossary..........................................Legal notice........................................
Page 8: Quick Help
Quick Help How to: Top 10 BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon.
Page 9: Copy Contacts From Your Sim Card To Your Contact List
USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 10: Send A Text Message
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard.
Page 11: Troubleshooting: Top 10
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 12 • If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®...
Page 13: I Can't Send Messages
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 14 The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 15: The Media Player Screen Closes
BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device.
Page 16: Tips And Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, Highlight and click the areas at the top of the Home screen.
Page 17: Tips: Extending Battery Life
Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off On the Home screen or in a folder, click the Options icon. Click automatically.
Page 18: Tips: Finding Apps
Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Page 19: Tips: Updating Your Software
The application memory on my smartphone is low, 273 Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 20: Tips: Keeping Your Information Safe
BlackBerry Device Software, 233 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 21: Phone Shortcuts
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon.
Page 22: Message Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R...
Page 23: File And Attachment Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J...
Page 24: Typing Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Page 25: Media Shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Page 26: Browser Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key.
Page 27: Calendar Shortcuts
Search shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry® smartphone Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.
Page 28: Map Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route...
Page 29: Phone
• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the Home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Page 30: Answer Or End A Call
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 31: Place A Call On Hold
1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad. •...
Page 32: Emergency Calls
If you're outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® smartphone is designed to allow emergency calls even when your smartphone is locked.
Page 33: Adjust The Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 34: Forward Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 35: Block Calls
Block calls To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 36: Fixed Dialing And Smart Dialing
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 37 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry® smartphone waits before dialing an extension. 5. In the Extension Length field, set the default length for extensions.
Page 38: Conference Calls
Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key >...
Page 39: Call Logs
Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry® smartphone for 30 days. Send a call log 1.
Page 40: Multiple Phone Numbers
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies: •...
Page 41: Phone Options
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 42: Turn Off The Prompt That Appears Before You Delete Items
Change how you answer calls with a headset If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 43: Turn On Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 44: Voice Mail
I can't check my voice mail, 44 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a different voice mail system.
Page 45: Troubleshooting: Phone
Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 46: I Can't Check My Voice Mail
• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®...
Page 47: I Can't Make Calls Using A Voice Command
RIM Confidential and Proprietary Information - Approved Third Parties My phone number appears as Unknown in the Phone application If your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 48: Voice Commands
RIM Confidential and Proprietary Information - Approved Third Parties Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 45 Change the options for voice prompts...
Page 49: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 50: Troubleshooting: Voice Commands
• Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
Page 51: Messages
RIM Confidential and Proprietary Information - Approved Third Parties Messages Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4.
Page 52: Check Spelling
> Save Draft. Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 53 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 54: Create An Email Filter
RIM Confidential and Proprietary Information - Approved Third Parties Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™...
Page 55 Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry® smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 56: Synchronizing Email
Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.
Page 57: About Synchronization Conflicts
Delete a message, 57 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 58: Viewing And Replying To Email
> Find Next or Find Next on Page. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry® smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon.
Page 59: View Saved Messages
> Mark Prior Read. Save a message Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key >...
Page 60 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 61 > Save. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon.
Page 62 RIM Confidential and Proprietary Information - Approved Third Parties File an email To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 63 Some messages no longer appear on my smartphone, 68 Stop storing messages sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 64: Email Options
> More or More All. View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the key.
Page 65: Change Options For Your Personal Email Account
> Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 66 Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphone prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon.
Page 67: Google Mail
Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation.
Page 68 Report spam messages sent to your Google Mail account When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.
Page 69 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 70 If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 71 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your smartphone files the message.
Page 72: Text Messages
Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 73: About Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 74: Forward A Text Message
RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 188 I can't send messages, 11 Attach a media file, contact card, appointment, or location to a text message, 72 Resend a message You cannot change a text message before you resend it.
Page 75 If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 76: Viewing And Replying To Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1.
Page 77: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 78: Options For Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card.
Page 79 RIM Confidential and Proprietary Information - Approved Third Parties Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box.
Page 80: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 81 Depending on your wireless service plan, this feature might not be supported. Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. •...
Page 82: I'm Not Receiving Text Messages
I can't turn on cell broadcasting If your BlackBerry® smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 83: Pin Messages
RIM Confidential and Proprietary Information - Approved Third Parties PIN messages How to: PIN messages Composing and sending PIN messages Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Other > Compose PIN. 3.
Page 84 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 85: Viewing And Replying To Pin Messages
RIM Confidential and Proprietary Information - Approved Third Parties Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN.
Page 86 > Save. Organizing and storing PIN messages Save a message Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon.
Page 87 Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone...
Page 88 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 89 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your smartphone files the message.
Page 90: Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 91 Cancel Download. Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 92: Contact Cards
Contact cards, sometimes referred to as vCard® contacts or .vcf files, contain information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth® or NFC technology.
Page 93: Security Options For Messages
Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 94 About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 95 > Continue. Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator.
Page 96 S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry® smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain.
Page 97 S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry® smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.
Page 98 Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the signing and encryption option that was used for the last message.
Page 99 RIM Confidential and Proprietary Information - Approved Third Parties Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that all recipients are known to support.
Page 100: Ibm Lotus Notes Native Encrypted Messages
The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP®...
Page 101: Pgp Protected Messages
About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 102 Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically.
Page 103 Change your signing and encryption key Your BlackBerry® smartphone uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 104 Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the signing and encryption option that was used for the last message.
Page 105 RIM Confidential and Proprietary Information - Approved Third Parties Change the default message classification To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 106: I Can't Open An Attachment In An Encrypted Message
The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop...
Page 107: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 108 About files and attachments, 88 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 109: Managing Files And Attachments
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon.
Page 110 Hide a file or folder, 108 Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 111: View Tracked Changes In A Document
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key >...
Page 112: Troubleshooting: Files
3. Click Save. Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
Page 113: A Skipped Content Bar Appears In A Document
1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the...
Page 114: Media
RIM Confidential and Proprietary Information - Approved Third Parties Media Music How to: Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5.
Page 115 Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 116: Rename Or Delete A Playlist
> Save. Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon.
Page 117: Turn Off Media Card Support
3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 118 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 119: Supported Audio And Video File Formats
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 120 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 121: Podcasts
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 122 > Save. Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon.
Page 123 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 124 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 125 To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 126 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 127: Videos
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 128: Display Closed Captions In Videos
Improve sound quality for media files, 114 Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone.
Page 129 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 130 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 131 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 132 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 133 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 134: Video Camera
RIM Confidential and Proprietary Information - Approved Third Parties Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Video camera Video camera These icons appear at the bottom of the screen in the video camera.
Page 135 > Save. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 136 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 137 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 138 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 139: Camera
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 140: Take A Picture
RIM Confidential and Proprietary Information - Approved Third Parties Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3.
Page 141: Change The Autofocus Setting
RIM Confidential and Proprietary Information - Approved Third Parties Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2.
Page 142 > Save. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 143 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 144 To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 145 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 146: Pictures
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 147: View Pictures As A Slide Show
RIM Confidential and Proprietary Information - Approved Third Parties Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 214 View pictures as a slide show...
Page 148: Import Pictures To The Pictures Application
View a hidden file or folder, 108 Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 149 2. Click the Camera Pictures folder. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 150 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 151 To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 152 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 153: Voice Notes
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 154: Sort Media Files
> Save. Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon.
Page 155 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 156 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 157 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 158 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 159 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 160: Ring Tones, Sounds, And Alerts
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 161: Add Or Delete A Custom Profile
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 162: Flashing Led
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 163: Troubleshooting: Ring Tones, Sounds, And Alerts
My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 164: Browser
About tabbed browsing With tabbed browsing, you can open multiple webpages on your BlackBerry® smartphone at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser.
Page 165: Turn On Browser Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Open, close, or switch between tabs Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a web page, highlight the link. Press the key >...
Page 166: Close The Browser
1. On a webpage, press the key. 2. Click Back or Forward. Return to the home page To perform this task, you must have a home page set on your BlackBerry® smartphone. 1. On a webpage, press the key. 2. Click Home.
Page 167: Browser Bookmarks
RIM Confidential and Proprietary Information - Approved Third Parties Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1.
Page 168 RIM Confidential and Proprietary Information - Approved Third Parties Add a bookmark for a web page 1. On a web page, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4.
Page 169: Browser Options
> Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon.
Page 170: Stop Blocking Pop-Ups On Web Pages
Closing Browser on Escape checkbox. • To receive a prompt before your BlackBerry® smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.
Page 171: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry® smartphone sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Page 172 Browser security options, 169 Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 173: Browser Push
Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® smartphone as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 174: Rss Feeds
4. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry® smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry®...
Page 175: Troubleshooting: Browser
Receive a prompt before you close the browser or stream media from the Internet, 168 I cannot play a song or video on a web page Your BlackBerry® smartphone might not support the size or file format of the song or video file. Related information...
Page 176: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 177: Manage Data Synchronization Conflicts
• To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 178: Switch Calendars
3. Click a calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 179: Respond To A Meeting Invitation
Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 180: Conference Call Meetings
Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
Page 181 You can create a conference call meeting from your computer that your BlackBerry® smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Page 182: Calendar Options
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2.
Page 183: Troubleshooting: Calendar
3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 184 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry® smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 185: Contacts
6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry® smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Page 186 Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key >...
Page 187: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 188: Synchronizing Contacts
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 189: About Backing Up And Restoring Smartphone Data
About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 190: Personal Distribution Lists
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry® smartphone do not appear in the email application on your computer. 1. On the Home screen, click the Contacts icon.
Page 191: Contact List Options
RIM Confidential and Proprietary Information - Approved Third Parties View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1.
Page 192: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 193: Clock
RIM Confidential and Proprietary Information - Approved Third Parties Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 194: Turn On The Alarm
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2.
Page 195: Turn On Bedside Clock Mode
RIM Confidential and Proprietary Information - Approved Third Parties • To turn off the connection to the wireless network, so that your smartphone does not receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio checkbox. •...
Page 196: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® smartphone. To update the time zone data, press key >...
Page 197: Tasks And Memos
RIM Confidential and Proprietary Information - Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1.
Page 198: Hide Completed Tasks
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 199: Synchronize Organizer Data Over The Wireless Network
About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 200: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 201: Turn Off The Prompt That Appears Before You Delete Items
RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 202: Typing
RIM Confidential and Proprietary Information - Approved Third Parties Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Highlight, cut, copy, or paste text...
Page 203: About Typing Input Methods
The typing input method that you use determines how you type. For example, if you are using the predictive input method, your BlackBerry® device displays a list of suggested words as you type so that you do not have to type the entire word.
Page 204: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you're using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 205: Word Substitution
Word Substitution entry, the text changes after you press the Space key. Your BlackBerry® smartphone has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations.
Page 206: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® smartphone to check spelling automatically before you send an email.
Page 207: Troubleshooting: Typing
RIM Confidential and Proprietary Information - Approved Third Parties 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key >...
Page 208: Keyboard
How to: Keyboard Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. 1. On the Home screen or in a folder, click the Options icon.
Page 209: Troubleshooting: Keyboard
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Key Tone check box. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
Page 210: Language
3. Press the key > Save. Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
Page 211: Troubleshooting: Language
For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 212: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® smartphone, change the Backlight Timeout field.
Page 213: Organizing Applications On The Home Screen
RIM Confidential and Proprietary Information - Approved Third Parties Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
Page 214: Set The Touch Screen Sensitivity
4. Press the key > Save. When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Use grayscale or reverse contrast for the screen display 1.
Page 215: External Display
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™.
Page 216: Troubleshooting: Display
The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 217: Gps Technology
To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth® enabled GPS receiver.
Page 218: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry® smartphone to open sky. If you are indoors, move close to a window.
Page 219: Compass
When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more accurate compass reading. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Calibration. 3. Flip and tilt your BlackBerry® smartphone until it vibrates.
Page 220: Troubleshooting: Compass
I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry® smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually.
Page 221: Maps
Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 222 RIM Confidential and Proprietary Information - Approved Third Parties View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.
Page 223: Get Directions
3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry® smartphone has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location.
Page 224: Set The Gps Receiver That You Use To Track Your Movement
> Clear Map. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth® enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon.
Page 225: Troubleshooting: Maps
Troubleshooting: Maps Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the...
Page 226 RIM Confidential and Proprietary Information - Approved Third Parties If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 227: Applications
Keep an application running in the background and switch to another application, 226 Create a BlackBerry ID When you create a BlackBerry® ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone.
Page 228: Delete An Application
About multitasking, 225 Close an app so that it is not running in the background To optimize the performance of your BlackBerry® smartphone, try to close apps when you are finished with them. In the app, do one of the following: •...
Page 229: Troubleshooting: Applications
I can't add, update, or return to the previous version of an app If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update smartphone apps. For more information, contact your administrator.
Page 230 Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
Page 231 RIM Confidential and Proprietary Information - Approved Third Parties I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone. Try one of the following: •...
Page 232 If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to change options that will minimize the chance of this error message appearing again. For more information, contact your administrator.
Page 233 • Reset your smartphone. • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Page 234 Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 235: Blackberry Device Software
• your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a website, or using the BlackBerry® Desktop Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 236: Update The Blackberry Device Software Over The Wireless Network
Update the BlackBerry Device Software from a website If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Page 237: Delete The Previous Version Of The Blackberry Device Software
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide the Wireless Update icon.
Page 238: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 239: Manage Connections
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 240 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 241: Check The Status Of Network Connections And Services
RIM Confidential and Proprietary Information - Approved Third Parties For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone. Related information I can't connect to a GSM or UMTS network, 0 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital.
Page 242: Switch Wireless Networks Manually
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® smartphone uses these other wireless networks.
Page 243: Add A Wireless Network To The Preferred Wireless Network List
To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry smartphone connects to networks based on the order that they appear in the preferred network list.
Page 244: Change The Connection Speed For The Wireless Network
3. Select the LED Coverage Indicator checkbox. 4. Press the key > Save. When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry®...
Page 245 Try the following actions: • If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 246: Wi-Fi Technology
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 247 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 248: Wireless Coverage Indicators
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 249 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 250 About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 251: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network
• To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry® smartphone tries to connect to your saved networks, click Move. Click a new location.
Page 252 Turn on the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 253 RIM Confidential and Proprietary Information - Approved Third Parties These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
Page 254: Uma Connection Settings
Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry®...
Page 255 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi® enabled BlackBerry® smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled...
Page 256 Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 257 • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry smartphone to scan for available Wi-Fi networks. •...
Page 258: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 259: Connect To Or Disconnect From A Paired Bluetooth Enabled Device
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
Page 260: Send A Media File
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 261: Bluetooth Technology Options
Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® smartphone from the Bluetooth® enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 262: Turn Off A Bluetooth Profile
If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit.
Page 263: Restrict Outgoing Calls
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry® smartphone. 5. Press the key > Save. Turn off Bluetooth connection notification 1.
Page 264: Troubleshooting: Bluetooth Technology
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® smartphone, your smartphone attempts to connect to the last Bluetooth® enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 265: I Lose My Connection With A Bluetooth Enabled Car Kit
BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device.
Page 266: I Can't Share Contacts With A Paired Bluetooth Enabled Device
Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 267: Nfc Technology
Connect to or disconnect from a smart accessory Do one of the following: • To connect to a smart accessory, tap your BlackBerry® smartphone against the smart accessory. If necessary, click Pair with Bluetooth. • To disconnect from a smart accessory, tap your smartphone against the connected smart accessory.
Page 268 Create or change a smart poster You can create a new smart poster or change an existing smart poster on your BlackBerry® smartphone. When you create or change a smart poster, you can create or change the image, text, or web address that appears on your smart poster.
Page 269: Troubleshooting: Nfc Technology
NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
Page 270: Power And Battery
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key.
Page 271 RIM Confidential and Proprietary Information - Approved Third Parties You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 272: Memory And Media Cards
> Save. Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry® smartphone, and mass storage mode must be turned off. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task.
Page 273: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card To perform this task, mass storage mode must be turned off. If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone.
Page 274: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 275: Troubleshooting: Memory And Media Cards
Try one of the following actions: • Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •...
Page 276: Search
Change what happens when you type on the Home screen, 0 Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry® smartphone must be connected to the wireless network.
Page 277: Search For Messages
Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry®...
Page 278: Do More With Your Message Search Results
RIM Confidential and Proprietary Information - Approved Third Parties Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature.
Page 279: Troubleshooting: Search
> Delete Search. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Contacts icon.
Page 280: Sim Card
RIM Confidential and Proprietary Information - Approved Third Parties SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. How to: SIM card Add a contact to your SIM card 1.
Page 281: Change Or Delete A Sim Card Contact
When you insert a new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server. In order to so, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server.
Page 282: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
Page 283: Security
If your smartphone uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well.
Page 284 Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry® smartphone password, you can choose whether your smartphone locks automatically after a certain period of time.
Page 285: Password Keeper
RIM Confidential and Proprietary Information - Approved Third Parties Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer.
Page 286 RIM Confidential and Proprietary Information - Approved Third Parties Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3.
Page 287: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 288: About Encryption Keys
Set encryption strength If encryption of data that is stored on your BlackBerry® smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked.
Page 289: Memory Cleaning
1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry® smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.
Page 290: Certificate Basics
I can't download a certificate, 312 About certificate enrollment If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Page 291 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry®...
Page 292 (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® smartphone), or not trusted (the certificate isn't explicitly trusted and the root certificate in the certificate chain isn't trusted or doesn't exist on your smartphone).
Page 293: Delete A Certificate
> Show All Certificates. Send a certificate When you send a certificate, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 294 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Page 295: Certificate Options
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Page 296 6. Press the key > Save. When you add a certificate, your BlackBerry® smartphone uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.
Page 297: Pgp Keys
About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Page 298 PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on your smartphone, and a chain of digital signatures to a trusted key doesn't exist).
Page 299 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 300 > Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the PGP® Universal Server.
Page 301: Certificate Servers
6. Press the key > Save. When you add a PGP® key, your BlackBerry® smartphone uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1.
Page 302: Change Connection Information For A Certificate Server
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry® smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon.
Page 303: Delete A Certificate Server
> Delete. Key store About the key store The key store on your BlackBerry® smartphone might store the following items. To access these items in the key store, you must type a key store password. • Personal certificates (certificate and private key pairs) •...
Page 304: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 305: Reject Certificate Revocation Lists From Unverified Crl Servers
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 306: Import A Certificate From A Smart Card
Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 307 Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone.
Page 308: Vpn Settings
4. Press the key > Save. Your BlackBerry® smartphone stores the passphrase for the same length of time as it stores your key store password. VPN settings Depending on the options that your administrator has set for you, this feature might not be supported.
Page 309: Verify Security Software Manually
PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® smartphone. For more information, contact your administrator.
Page 310 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 311: Turn Off A Prompt For A Third-Party Application Connection
RIM Confidential and Proprietary Information - Approved Third Parties Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
Page 312 Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software.
Page 313: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 314 If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired. I can't download a certificate If you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML- enabled server, try switching to the default connection type.
Page 315: Service Books And Diagnostic Reports
If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Page 316: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 317: Synchronization
Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.
Page 318 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information...
Page 319 About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 320: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 321 If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 322: Accessibility Options
RIM Confidential and Proprietary Information - Approved Third Parties Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1.
Page 323: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 324: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 325: Voice Dialing
You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone, say this voice command to check your active phone number. "Check signal strength"...
Page 326: Typing Accessibility Options
• To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon.
Page 327: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1.
Page 328 Compressed Multipurpose Internet Mail Extensions certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System...
Page 329 International Mobile Subscriber Identity Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
Page 330 LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
Page 331 A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 332 RIM Confidential and Proprietary Information - Approved Third Parties Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 333: Legal Notice
RIM Confidential and Proprietary Information - Approved Third Parties Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 334 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 335 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software.
Page 336 HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Bold™ 9900 smartphone model number: RDE71UW, RDE72UW, RDV71UW, or RDV72UW...
Page 337 RIM Confidential and Proprietary Information - Approved Third Parties This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road...

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