Blackberry Bold 9900 Help Manual page 121

RIM Confidential and Proprietary Information - Approved Third Parties
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Troubleshooting: PIN messages
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in the
Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet
Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the
Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen
or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 367
Wireless coverage indicators, 311
Change or delete a contact, 247
Turn on or turn off a network connection, 21
Turn on or turn off data service or set roaming options, 314
Wireless coverage indicators, 311
Turn on or turn off a network connection, 21
Options for email filters, 79
Turn on or turn off data service or set roaming options, 314
Resend a message, 76
I'm not receiving messages
Try the following actions:
Press T
Press B
Press U
Press J
Press K
key >
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