Troubleshooting; Resetting The Watch - All Reset - Citizen Eco-Drive Proximity Instruction Manual

Instruction manual: CITIZEN Eco-Drive Proximity

Troubleshooting

If you have a problem with your watch, check the table below.
Symptoms Remedies
Connection with iPhone
Check the power reserve.
Connection is
Check the mode of the watch.
unsuccessful
Press and hold either the lower right
• If you cannot
button or upper right button
solve your
two seconds to cancel the notification
problem with
indication.
the remedies
shown on the Push the crown in to position .
right, consult
Avoid anything that will block out the
the nearest
radio wave or generate noise.
Authorized
Check the versions of your iPhone and
Citizen Service
iOS.
Center.
Restart the dedicated app.
Check the connection status ("ON",
"OFF").
Check the power reserve.
Ensure your iPhone is not being obscured
such as by being in a pocket or purse.
When in [302], [CHR] or [CAL] mode,
Not notified
notification of iPhone is through vibration
within connectable
only. The visual indication by the second
distance
hand is available only in [TME], [L-TM],
[PR] or [CT] mode.
Turn "ON" of the functions on the app's
screen.
Check the setting of mail accounts is "ON"
on the app's screen.
Set the switch of "Waiting for
Registration is
Reconnection" to "OFF".
unsuccessful
Check if your iPhone is in communication
distance (5 m / 16-1/2 feet to 10 m / 33 feet)
and avoid obstacles between the watch and
the iPhone.
Check the connection status ("ON",
Time info cannot
"OFF").
be obtained
Check if the watch is ready to receive
automatically.
the time info (the mode is set to [TME],
[L-TM], [PR] or [CT] and the crown is in
position ).
Check the status of your iPhone (charging
or sleep mode).
The switch of "Scan" on the app is "OFF"
or the app is not active on the iPhone.
Your iPhone is not in communication
iPhone does not
distance (5 m / 16-1/2 feet to
sound using iPhone
10 m / 33 feet).
Search.
Earphones are plugged in.
Your iPhone is not registered yet.
This may occur as a result of a pairing
(registration) or connection failure. Pull
the crown out to position
The second hand
push it in to position . If this does not
remains indicating
work, leave the watch for about two or
"ACT" and does not
more minutes.
move at all.
If the second hand still does not move,
consult the nearest Authorized Citizen
Service Center.
a
Symptoms
Movement of a hand seems strange
The hands rotate
Page
rapidly soon after
you expose the
watch to light
3a
sufficient for
3bc charging (out of
a case or pocket,
from under a shirt
for
5a
sleeve, etc.).
The hands move
in an unexpected
−
direction.
−
4a The second hand
does not move.
4a
5a
The second hand
moves once every
3a
two seconds.
−
The time and/or date is incorrect.
5a
The indication of
the time and date is
6c to 7a incorrect.
7c
5bc
−
5a
3bc
−
7a
4c
7a
5bc
or , then
−
Remedies Page
The power save function is canceled. Wait
until the current time is displayed.
3bc
Check the current mode.
Check the current mode. The second hand
3bc
does not move in some modes.
Press and release either the lower right
button or upper right button to
cancel the notification indication.
This indicates low power. Fully charge the
2bc
watch.
3b
Change the mode to [TME].
Adjust the time and calendar by
synchronizing with the time/date info
from your iPhone.
Check the time shown on your iPhone.
8bc
Adjust the time and calendar manually.
9bc
Check and correct the reference position.
b
Resetting the watch — All Reset
When the watch hands move in an unusual manner (e.g. the hand
does not stop moving, or the watch does not operate even though it
has been recharged) due to strong shock or static, etc., we recommend
resetting the watch (All Reset).
2c
Caution
When you reset the watch (All Reset), the settings of the watch
will change as follows:
• Calendar: January 1st (Sunday) (Leap year)
• Local time: ±0 hours
Be sure to adjust the current reference position and time before
use.
• When using iPhone, iPhone is disconnected by performing All Reset.
However, information about the registered iPhone will not be deleted
−
Be sure to perform the following operations after All Reset.
1
. Correct the reference position.
After performing the All Reset feature, the watch is in the reference
position mode. Refer to the reference position setting procedure
"Correct the current reference position" outlined on page 9c,
starting from step 3.
2
. Adjust the time and calendar (after correcting the reference position).
6c • When adjusting using iPhone:
then obtain the time info (see page 6c).
• When adjusting manually:
−
Make sure the watch is fully charged as outlined on page 2bc before
proceeding.
1
Pull the crown out to position .
The second hand moves to indicate the 30 seconds
position.
2
Rotate the crown to change the mode to [302].
All hands and identifications other than the
second hand will indicate the current reference
position stored in memory.
Do not operate the watch until all hands/
indications stop moving.
3
Pull the crown out to position .
The second hand indicates the current reference
position.
4
Press and release both the lower right button
and upper right button
When you release the buttons, the watch will
vibrate and all hands will move indicating All
Reset is successful.
10
Connect a iPhone (see page 6b),
See page 8bc.
simultaneously.
c