Lexmark X215 MFP Service Manual page 52

4038-001
Problem
Incoming fax has blank
spaces or is received with
a poor quality
Some of the words on a
incoming fax are stretched
There are lines on
documents sent
Machine dials a number,
but fails to make a
connection with another
fax machine
Documents are not stored
in memory
Blank areas appear at the
bottom of each page or on
other pages, with only a
small strip of text printed at
the top
2-20
Service Manual
Possible cause and solution
• Fax machine sending the fax may be faulty.
• Fax machine sending the fax may have a
dirty document glass. Clean the document
glass.
• Noisy phone line can cause line errors.
• Check machine by making a copy.
• Toner cartridge may be empty. Replace the
toner cartridge.
Fax machine sending the fax had a temporary
jam.
Check your scan glass for marks and clean it.
The other fax machine may be turned off, out
of paper, or cannot answer incoming calls. Ask
the receiving fax recipient to solve the problem.
There may not be enough memory to store the
document. If the display shows a MEMORY
FULL message, delete any documents you no
longer need from the memory, and then
restore the document.
The wrong paper settings may have been
chosen.