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Notebook Training Manual for Acer TravelMate 530
Service, support and warranty information
Warranty Period - 36 month Limited Warranty for DOET
This 36 month limited warranty commences from the date the notebook is shipped to you and
covers:
Cost of labour and replacement parts for 36 months including floppy disk drive, CD
ROM, LCD Screen and battery pack.
Cost of freight to pick up and deliver the notebook for repairs to and from the
authorised Acer Notebook Repair centres.
On-site repair in the metropolitan area.
Warranty service is provided by Acer Authorised (Notebook) Repair Centres (subject to the
conditions set out below). The warranty only extends to hardware parts purchased from Acer.
Warranty conditions for Acer hardware
Acer warrants that the product you have purchased is free from manufacturing defects in
materials and workmanship when dispatched from our warehouse. The warranty period
commences from the date the notebook is shipped to you. Due to the unique nature of the
battery component of notebooks, warranty replacement of a battery shall not be required
unless the duration of its battery life is less than 80% of the life specified in the notebook
documentation.
M e t r o p o l i t a n – O n - S i t e W a r r a n t y
If your notebook is located within the metropolitan area it shall normally be serviced by a
technician on site at your school within twenty-four hours of the support call being lodged by
the Department's Customer Service Centre, taking into account school business hours. In the
event that a replacement component needs to be sourced from interstate, on site attendance
may be extended a further twenty four hours.
An appointment must be made in consultation with the user or a nominated representative to
ensure that an authorised person is available at the school site to provide access to the faulty
notebook. Generally this will be during school business hours unless by special arrangement.
If your notebook cannot be repaired on site then the technician shall collect the unit and
transport it to the repair centre to effect repairs. Your notebook will be repaired and returned to
you within forty-eight hours of collection. Weekends and public holidays are not included in
the calculation above.
C o u n t r y - R e t u r n t o B a s e s e r v i c e
If your notebook requires Return to Base Service (RTB), it shall be collected from your school
within twenty four hours of the support call being lodged by the Department's Customer
Service Centre, taking into account school business hours. Collections and returns should be
made in consultation with you or a nominated representative to ensure than an authorised
person is available at the school site to provide or receive the notebook.
Your notebook will be repaired and returned to you within seventy-two hours of collection.
Whether you are in the metro area or the country, you will need to ensure the notebook
is left with the Registrar at the school if you are unable to be present when the service
technician or courier arrives.
When a notebook is collected from your residence, you must be present for the courier
at the agreed collection and delivery times, otherwise you will be responsible for the
courier cost of an unsuccessful pickup or delivery.
Version 1.0
Department of Education and Training
2003
Page 25 of 36
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