Acer Aspire 5349 Service Manual
  1. Manuals
  2. Brands
  3. Acer Manuals
  4. Laptop
  5. Aspire 5349
  6. Service manual

Acer Aspire 5349 Service Manual

Hide thumbs Also See for Aspire 5349:
Table of Contents

Advertisement

Quick Links

See also: Manual
Aspire 5349, 5749 & 5749Z
SERVICEGUIDE

Advertisement

Table of Contents
loading

Related Manuals for Acer Aspire 5349

Summary of Contents for Acer Aspire 5349

  • Page 1 Aspire 5349, 5749 & 5749Z SERVICEGUIDE...

  • Page 2: Revision History

    Copyright Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: ...
  • Page 4 Acer-authorized Service Providers: The Acer office may have a different part number code than those given in the FRU list in this service guide. A list must be provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 5: Table Of Contents

    CHAPTER 1 Hardware Specifications Features........1-5 Operating System .
  • Page 6 Display Supported Resolution (LCD Supported Resolution) 1-32 Display Supported Resolution (GPU Supported Resolution) 1-32 Mini Card ........1-34 3G Card (not available in this model) .
  • Page 7 Using DMITools........2-23 Using STUUID ........2-26 Using the LAN MAC EEPROM Utility .
  • Page 8 PCH Installation ........3-34 DIMM (Dual In-line Memory Module) Removal ..3-35 DIMM Installation.
  • Page 9 Aspire 5349 ........7-1...
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features........1-5 Operating System .
  • Page 13 Battery ........... . . 1-36 VRAM.

  • Page 15: Features

    Dual-channel DDR3 SDRAM support:   Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM modules Display 15.6" HD 1366 x 768 resolution, high-brightness (200-nit) Acer CineCrystal™  LED-backlit TFT LCD  Mercury-free, environment-friendly 16:9 aspect ratio ...

  • Page 16: Graphics

    Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R DL,  6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Privacy Control  BIOS user, supervisor, HDD passwords Kensington lock slot  Webcam Acer Video Conference, featuring: Acer Crystal Eye webcam  Hardware Specifications and Configurations...

  • Page 17: Wireless And Networking

    Wireless and networking WLAN:  Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™ Supporting Acer SignalUp™ wireless technology  WPAN: Bluetooth® 3.0+HS   Bluetooth® 2.0/2.1+EDR LAN:  Fast Ethernet, Wake-on-LAN ready Dimension and Weight Dimensions:  381 (W) x 253 (D) x 29.6/34.7 (H) mm (15 x 9.96 x 1.17/1.37 inches) Weight: ...

  • Page 18: Input And Controls

    Input and Controls Keyboard  103-/104-/107-key Acer FineTip keyboard with independent standard numeric keypad, international language support Touchpad  Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys Media control keys (printed on keyboard): play/pause, stop, previous, next, volume ...

  • Page 19: Environment

    Environment Temperature:  Operating: 41 F to 95 F (5 C to 35 C)   Non-operating: -4 F to 149 F (-20 C to 65 C) Humidity (non-condensing):   Operating: 20% to 80% Non-operating: 20% to 80%  Hardware Specifications and Configurations...

  • Page 20: Software

    Acer Crystal Eye  ®  Microsoft Silverlight™ Skype™  Web links and utilities Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain,  Sweden, UK only)  Acer Identity Card Acer Registration   Acer Updater eBay® shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) ...

  • Page 21: Notebook Tour

    Notebook Tour Figure 1-1. Top ViewTop View Table 1-1. Top View Icon Integrated webcam Display screen Power button Keyboard Touchpad Click buttons (left and right) Microphone Hardware Specifications and Configurations Item Web camera for video communication (configuration may vary by model). Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model).
  • Page 22 Table 1-1. Top View Icon Power indicator Battery indicator Palmrest Speaker Note: Color option may depend on the model. 1-12 Item Indicates the computer's power status. Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2.
  • Page 23 Figure 1-2. Closed Front View Table 1-2. Closed Front View Icon Microphone jack Headphone/ speaker/line-out jack 2-in-1 card reader Hardware Specifications and Configurations Item Accepts inputs from external microphones. Connects to audio line-out devices (e.g., speakers, headphones). Accepts Secure Digital (SD), MultiMediaCard (MMC).
  • Page 24 Figure 1-3. Rear View Table 1-3. Rear View Icon Item Description Battery bay Houses the computer's battery pack. Note: Your computer may be equipped with a different battery to the one in the picture. 1-14 Hardware Specifications and Configurations...
  • Page 25 Figure 1-4. Left View Table 1-4. Left View Icon DC-in jack Ventilation slots External display (VGA) port Ethernet (RJ-45) port HDMI port USB 2.0 port Hardware Specifications and Configurations Item Connects to an AC adapter. Enable the computer to stay cool, even after prolonged use.
  • Page 26 Figure 1-5. Right View Table 1-5. Right View Icon USB 2.0 ports Optical drive Optical disk access indicator Optical drive eject button Emergency eject hole Kensington lock slot 1-16 Item Connect to USB 2.0 devices (e.g., USB mouse, USB camera). Internal optical drive;...
  • Page 27 Figure 1-6. Base View Table 1-6. Base View Icon Battery bay Battery lock Ventilation slots Battery release latch Hardware Specifications and Configurations Item Houses the computer's battery pack. Locks the battery in position. Enable the computer to stay cool, even after prolonged use.

  • Page 28: Touchpad Basics

    Touchpad Basics Figure 1-7. Touchpad Move your finger across the Touchpad (1) to move the cursor.   Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.

  • Page 29: Using The Keyboard

    Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-8. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.

  • Page 30: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key   Application key Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.

  • Page 31: Hotkeys

    Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-9. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey combination.

  • Page 32: Using The Communication Key

    Hot key Icon  <Fn> + < >  <Fn> + < > <Fn> + <Home> <Fn> + <Pg Up> <Fn> + <Pg Dn> <Fn> + <End> Using the communication key* Here you can enable and disable the various wireless connectivity devices on your computer.
  • Page 33 System Block Diagram Interfaces iGFX MEMORY SYSTEM Figure 1-10. System Block Diagram 1-23 Hardware Specifications and Configurations...

  • Page 34: Specification Tables

    Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating...

  • Page 35: Processor

    System Board Major Chips Item Core logic Intel® Ibex-Peak Integrated Atheros AR8158L - Mega LAN solution. S5 Wake on LAN. USB 2.0 USB2.0 embedded in PCH Super I/O controller embedded Bluetooth Bluetooth 2.1 with EDR/BT3.0 supported Wireless Atheros HB125, Realtek RTL8188CE PCMCIA Audio codec Realtek ALC271X...

  • Page 36: Processor Specifications

    Processor Specifications Item Speed (GHz) Core 2.10 i3-2310M Core 2.20 i3-2330M Core 2.30 i3-2350M Pentium B940 Pentium 2.10 B950 Pentium 2.20 B960 Celeron B710 Celeron B800 CPU Fan True Value Table (TJ100-CPU) Fan On (°C) Throttling 50%: On =98C ; Off=95C ...

  • Page 37: Cpu Fan True Value Table (Tj85-Cpu)

    CPU Fan True Value Table (TJ85-CPU) Fan On (°C) Throttling 50%: On =83C ; Off=81C  OS Shut down: 85C  H/W Shut down : 85C  System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type...

  • Page 38: Memory Combinations

    Memory Combinations Slot 1 (MB) 1024 1024 2048 2048 4096 4096 Video Interface Item Chipset Package Interface Compatibility Sampling rate BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features 1-28 Slot 2 (MB) 1024 1024 2048 2048 4096 4096...

  • Page 39: Lan Interface

    Hardware Specifications and Configurations Specification Atheros AR8158-BL1A-RL RJ45 RJ45 at the left side Supports 10/100/1000 Specification Acer FineTip keyboard 103-/104-/107-key Plug USB keyboard to the USB port directly: Yes Phantom key auto detect  Overlay numeric keypad  Supports independent pgdn/pgup/pgup/home/end keys ...

  • Page 40: Hard Disk Drive (Avl Components)

    Hard Disk Drive (AVL components) Item Vendor & Toshiba Model MK2559GSXP Name WD2500BPVT -22JJ5T0 HGST HTS543225A7 A384 Seagate ST250LT003/9 YG14C-188 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Gbits / sec,...

  • Page 41: Led 15.6

    LED 15.6” Item Vendor & Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)

  • Page 42: Display Supported Resolution (Lcd Supported Resolution)

    Display Supported Resolution (LCD Supported Resolution) Resolution 1280x720p/60Hz 16:9 1366x768p/60Hz 16:9 Graphics Controller Item VGA Chip Supports Display Supported Resolution (GPU Supported Resolution) Resolution 800x600p/60Hz 1024x600p/60Hz 1280x600p/60Hz 1280x720p/60Hz 1280x768p/60Hz 1360x768p/60Hz 1366x768p/60Hz 1-32 16 bits Specification Integrated graphics; Intel HD Graphics 3000 For SKUs with graphics, carries display traffic from the ...
  • Page 43 Bluetooth Interface Item Chipset Atheros BU22 Data through Protocol 3.0 + EDR Interfac Connect 6 pin connector or type Supporte protocol Bluetooth Module Item Controller Feature Controller Feature Controller Hardware Specifications and Configurations Specifications Broadcom BCM Broadcom BCM 20702 2070 TX 1.2Mbits/sec, RX 1.2Mbits/sec 3.0 + EDR 3.0 + EDR...

  • Page 44: Mini Card

    Item Features Controller Features Camera Item Vendor & Model Liteon 0.3MB LT7675AL Type CMOS image sensor with VGA Mini Card Item Number supported Features 3G Card (not available in this model) Item Features 1-34 Specifications Bluetooth 3.0 compliant  Point-to-multipoint operation ...

  • Page 45: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Audio Realtek ALC271X Controller Features Meets WLP (Windows Logo Program) requirements for Windows XP,  Vista and Windows 7 98dB Signal-to-Noise Ratio (A-weighting) for DAC output  90dB Signal-to-Noise Ratio (A-weighting) for ADC output  4-channel DAC supports 16/20/24-bit PCM format for indepent two ...

  • Page 46: Audio Interface

    Item Intel low power ECR compliant: supports power status control, jack  detection, and wake-up event in D3 mode Built in a 5V-to-4.5V linear regulator with 60db PSRR to power analog  circuitry 48-pin QFN ‘Green’ package  Audio Interface Item Audio Controller Audio onboard or optional...

  • Page 47: Vram

    VRAM Item Chipset Memory size Interface USB Port Item USB compliance level EHCI Number of USB port(s) Location Output Current AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency Hardware Specifications and Configurations Specification N/A (Shared memory only) Specification Universal Serial Bus 2.0 1 left side, 2 right side...

  • Page 48: System Power Management

    System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Features 1-38 Specification Al devices in the system are turned off completely. OS initiated shutdown.

  • Page 49: System Led Indicator

    System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5. Hardware Specifications and Configurations Specification Caps Lock on = Blue ...

  • Page 50: System Interrupt Specification

    System Interrupt Specification Hardware IRQ IRQ00 IRQ01 IRQ07 IRQ08 IRQ12 IRQ13 IRQ16 IRQ17 IRQ19 IRQ22 IRQ23 IRQ81 IRQ82 IRQ83 IRQ84 IRQ85 IRQ86 IRQ87 IRQ88 IRQ89 IRQ90 IRQ91 IRQ92 IRQ93 IRQ94 IRQ95 1-40 System Function System timer Standard PS/2 Keyboard Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 System CMOS/real-time clock Synaptics PS/2 Port Touchpad...
  • Page 51 Hardware IRQ IRQ96 IRQ97 IRQ98 IRQ99 IRQ100 IRQ101 IRQ102 IRQ103 IRQ104 IRQ105 IRQ106 IRQ107 IRQ108 IRQ109 IRQ110 IRQ111 IRQ112 IRQ113 IRQ114 IRQ115 IRQ116 IRQ117 IRQ118 IRQ119 IRQ120 IRQ121 IRQ122 IRQ123 IRQ124 IRQ125 IRQ126 IRQ127 IRQ128 Hardware Specifications and Configurations System Function Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System...
  • Page 52 Hardware IRQ IRQ129 IRQ130 IRQ131 IRQ132 IRQ133 IRQ134 IRQ135 IRQ136 IRQ137 IRQ138 IRQ139 IRQ140 IRQ141 IRQ142 IRQ143 IRQ144 IRQ145 IRQ146 IRQ147 IRQ148 IRQ149 IRQ150 IRQ151 IRQ152 IRQ153 IRQ154 IRQ155 IRQ156 IRQ157 IRQ158 IRQ159 IRQ160 IRQ161 1-42 System Function Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System...
  • Page 53 Hardware IRQ IRQ162 IRQ163 IRQ164 IRQ165 IRQ166 IRQ167 IRQ168 IRQ169 IRQ170 IRQ171 IRQ172 IRQ173 IRQ174 IRQ175 IRQ176 IRQ177 IRQ178 IRQ179 IRQ180 IRQ181 IRQ182 IRQ183 IRQ184 IRQ185 IRQ186 IRQ187 IRQ188 IRQ189 IRQ190 IRQ-2 IRQ-3 Hardware Specifications and Configurations System Function Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System Microsoft ACPI-Compliant System...

  • Page 54: System I/O Address Map

    System I/O Address Map I/O address (hex) 0000 - 001F 0000 - 0CF7 0020 - 0021 0024 - 0025 0028 - 0029 002C - 002D 002E - 002F 0030 - 0031 0034 - 0035 0038 - 0039 003C - 003D 0040 - 0043 004E - 004F 0050 - 0053...

  • Page 55: System I/O Address Map (Continued)

    System I/O Address Map (Continued) I/O address (hex) 00B0 - 00B1 00B2 - 00B3 00B4 - 00B5 00B8 - 00B9 00BC - 00BD 00C0 - 00DF 00F0 - 00F0 03B0 - 03BB 03C0 - 03DF 0400 - 0453 0454 - 0457 0458 - 047F 04D0 - 04D1 0500 - 057F...
  • Page 56 1-46 Hardware Specifications and Configurations...

  • Page 57: System Utilities

    CHAPTER System Utilities...
  • Page 58 BIOS Setup Utility ....... . 2-3 Navigating the BIOS Utility ......2-3 BIOS .

  • Page 59: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.

  • Page 60: Bios

    BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information The Information tab shows a summary of computer hardware information. Figure 2-1.
  • Page 61 Table 2-1. BIOS Information (Continued) Parameter Serial Number Asset Tag Number Product Name Manufacturer Name UUID System Utilities Description Serial number of unit Asset tag number of system Product name of the system Manufacturer of system Universally Unique Identifier...

  • Page 62: Main

    Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Main Parameter System Time BIOS system time in 24-hour format...
  • Page 63 Table 2-2. BIOS Main (Continued) Parameter Description Format/Option SATA Mode Option to set SATA controller mode Option: AHCI or IDE System Utilities...

  • Page 64: Advanced

    Advanced The Advanced tab shows the configuration of system settings, including: Boot configuration  Peripheral configuration  IDE configuration   Thermal configuration Video configuration   Chipset configuration ACPI table/feature control   PCI express configuration Extended ICC  Use - and ¯...

  • Page 65: Security

    Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-4. BIOS Security Table 2-3 describes the parameters shown in Figure 2-4. Table 2-3. BIOS Security Parameter Supervisor Password Is User Password Is HDD Password Is Set Supervisor Password Set User Password Set HDD Password...

  • Page 66: Setting A Password

    NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Setting a Password Perform the following to set user or supervisor passwords: 1. Use the  and keys to highlight the Set Supervisor Password parameter and press Enter.

  • Page 67: Changing A Password

    2. Type current password in Enter Current Password field and press Enter. 3. Press Enter twice New Password fields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password 1.
  • Page 68 Figure 2-9. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-10). Figure 2-10. Setup Warning: Passwords Do Not Match 2-12 System Utilities...

  • Page 69: Power

    Power The power tab allows you to change the various power settings. Figure 2-11. BIOS Power Table 2-4 describes the parameters shown in Figure 2-11. Table 2-4. BIOS Power Parameter Advanced CPU Control Platform Power Management Break Event System Utilities Description Set CPU parameters Shows power settings...

  • Page 70: Boot

    Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the:  USB diskette drives Onboard hard disk drive   DVD drive in the module bay Use  and  keys to select a device and press F5 or F6 to change the value. Figure 2-12.

  • Page 71: Exit

    Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Figure 2-13. BIOS Exit Table 2-5 describes the parameters in Figure 2-13. Table 2-5. Exit Parameters Parameter Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes...

  • Page 72: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs  New features or options   Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.

  • Page 73: Dos Flash Utility

    DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-14.

  • Page 74: Winflash Utility

    WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable (ZQR_101W.exe). 2. Click OK to begin update. A progress screen is shown. (Figure 2-16) Figure 2-16. InsydeFlash 2-18 System Utilities...

  • Page 75: Clearing Bios Passwords

    Clearing BIOS Passwords CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the BIOS. See Crisis Disk This section provides details about removing HDD/BIOS passwords. Clear the BIOS Password as follows: NOTE: NOTE: If the BIOC password is incorrectly entered three times, an error is generated.

  • Page 76: Removing Bios Passwords

    Removing BIOS Passwords (Hardware method) To clear User or Supervisor passwords, remove lower cover and use a metal instrument to short the CMOS jumper. Figure 2-19. CMOS Jumper Table 2-6. CMOS Jumper Item (Software method) If wrong supervisor password is entered three times, the message System will halt! is displayed on screen.
  • Page 77 If user is unable to obtain correct password then it must be removed. There are two methods to do this. Method 1: If BIOS menu item Power on Password is set to Enabled, then Crisis Recovery disc must be used. Method 2: If BIOS menu item Power on Password is set to Disabled.

  • Page 78: Removing Insyde Hdd Password

    Removing Insyde HDD Password Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. When the user keys in the wrong password three times, the system reports the error code: Figure 2-22. Unlock Password Prompt 2.

  • Page 79: Miscellaneous Tools

    Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
  • Page 80 Press 1 to modify the asset tag key. Figure 2-26. Asset Tag Menu Item Press 2 to modify the product number key. Figure 2-27. Product Name Menu Item 2-24 System Utilities...
  • Page 81 Press 3 to modify serial number key. Figure 2-28. Serial Number Menu Item Press 4 to modify the 1394 GUID number key. Figure 2-29. 1394 GUID Number Menu Item Press 0 to exit. System Utilities 2-25...

  • Page 82: Using Stuuid

    At the command prompt, type VEEPROM to write any changes in the data to the EEPROM. Figure 2-30. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective. Using STUUID To use STUUID, perform the following: 1.

  • Page 83: Using The Lan Mac Eeprom Utility

    Current MAC ID of ESN EEPROM : 00269E230844 Compare ACER & OEM S/N of ESN EEPROM : PASS 4. Flash is completed when the message, Compare ACER & OEM S/N of ESN EEPROM: PASS, is shown. 5. At the command prompt, run VEEPROM.EXE to write any changes in the data to the EEPROM.

  • Page 84: Crisis Disk Recovery

    Crisis Disk Recovery 1. Plug in the USB flash disk. 2. Select the Fast Format option and click Start. Then click Next. 3. Click Format and then Exit to complete the operation. 4. Copy the ZQR.fd file to the USB flash disk root directory and rename to BIOS.fd. NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory.

  • Page 85: Machine Maintenance Procedures

    CHAPTER Machine Maintenance Procedures...

  • Page 86: Introduction

    Introduction ........3-5 General Information ......3-5 Recommended Equipment .
  • Page 87 LCD Module Installation ......3-43 LCD Bezel Removal........3-44 LCD Bezel Installation .

  • Page 89: Introduction

    Wrist grounding strap and conductive mat  Flat screwdriver   Philips screwdriver Plastic tweezers  Flat plastic pry  Table 3-1. Screw List Size M2.5*6.0 M2.5*3.5 M2.0*3.0 M2.5*4.0 M2.0*5.0 M3.0*3.5 Machine Maintenance Procedures Quantity MM25060IL69 MM25035ICI4 MS20030ILX1 MM25040IL60 MS20050I028 MS30035I354 Acer Part No.

  • Page 90: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 shows a graphic representation of the module removal and installation sequences. It shows information on what components may need to be removed and installed during servicing. Dummy USB module DC-in Jack Power board Figure 3-1.

  • Page 91: Getting Started

    Getting Started Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order of the sequence to avoid damage to any of the hardware components. Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2.

  • Page 92: Battery Pack Removal

    Battery Pack Removal 1. Place computer on flat surface, battery side up. 2. Push battery lock/unlock latch (A) to unlock position (Figure 3-3). 3. Push and hold battery release latch (B) to release position (Figure 3-3). 4. Lift battery pack (C) from battery bay (Figure 3-3). Figure 3-3.

  • Page 93: Dummy Card Removal

    Dummy Card Removal 1. Push the dummy card (A) in to release it from the spring latch (Figure 3-4). 2. Remove the dummy card (A) (Figure 3-4). Figure 3-4. Dummy Card Dummy Card Installation 1. Insert the dummy card (A) (Figure 3-4). 2.

  • Page 94: Keyboard Removal

    Keyboard Removal Prerequisite: Battery Pack Removal 1. Release six (6) latches from the keyboard (Figure 3-5). Figure 3-5. Keyboard Latches 2. Turn the keyboard over so that the keys are face down on the upper case (C) (Figure 3-6). 3. Disconnect the keyboard FPC (A) from the mainboard connector (B) (Figure 3-6). Figure 3-6.

  • Page 95: Keyboard Installation

    CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while the mainboard connector is locked. Keyboard Installation 1. Put the keyboard face down on the upper case (C). Refer to 2. Connect the keyboard FPC (A) to the mainboard connector (B). Refer to 3.

  • Page 96: Uppercase Screws And Ffc Removal

    UpperCase Screws and FFC Removal Prerequisite: Keyboard Removal 1. Disconnect the touchpad cable (A), speaker cable (B) and power cable (C) (Figure 3-7). Figure 3-7. Base Cover Screw Removal 2. Remove the four (4) screws from the upper case (Figure 3-7). UpperCase Screws and FFC Installation 3.

  • Page 97: Odd (Optical Disk Drive) Module Removal

    ODD (Optical Disk Drive) Module Removal Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) from lower cover (Figure 3-8). Figure 3-8. ODD Module in Lower Cover 2. Remove ODD module from ODD bay (B) (Figure 3-8). 3. Remove ODD bezel (C) from ODD module (Figure 3-9). Figure 3-9.

  • Page 98: Odd Module Installation

    4. Remove two (2) screws (E) from ODD module (Figure 3-10). 5. Remove ODD bracket (D) from ODD module (Figure 3-10). Figure 3-10. ODD bracket Removal ODD Module Installation 1. Install the ODD bracket (D) to the ODD module. Refer to 2.

  • Page 99: Base Cover Removal

    Base Cover Removal Prerequisite: ODD (Optical Disk Drive) Module Removal 1. Remove twentythree (23) screws from the lower case (Figure 3-11). 2. Remove the base cover. Figure 3-11. Outside Screws Base Cover Installation 1. Install the base cover and press downward until the tab engages. 2.

  • Page 100: Usb Module Removal

    USB Module Removal Prerequisite: Base Cover Removal 1. Disconnect USB module FFC (A) from USB module connector (B) (Figure 3-12). 2. Disconnect and remove USB module FFC (A) from mainboard connector (C)(Figure 3-12). Figure 3-12. USB module 3-16 Machine Maintenance Procedures...

  • Page 101: Usb Module Installation

    3. Remove screw (D) from lower cover (Figure 3-13) Figure 3-13. USB screw 4. Remove USB module from lower case. USB Module Installation 1. Install USB module on lower cover. 2. Install and secure screw (D) to lower cover (Figure 3-13). 3.

  • Page 102: Hdd (Hard Disk Drive) Removal

    HDD (Hard Disk Drive) Removal Prerequisite: USB Module Removal 1. Using the pull-tab, slide the HDD module in the direction of the arrow to disconnect the interface. (Figure 3-14). Figure 3-14. HDD Location 2. Remove the HDD module as shown in Figure 3-15. Figure 3-15.

  • Page 103: Hard Disk Drive Installation

    3. Remove four (4) screws (A) from HDD bracket (B) Figure 3-15. Figure 3-16. HDD Module 4. Remove HDD bracket (D) from HDD module. Hard Disk Drive Installation 1. Put HDD brackets ont HDD module (Figure 3-16). 2. Instal four (4) screws (C) and secure HDD brackets (D) to HDD module (Figure 3-16).

  • Page 104: Rtc (Real Time Clock) Battery Removal

    RTC (Real Time Clock) Battery Removal Prerequisite: Base Cover Removal 1. Lift the RTC battery away from the mainboard Figure 3-17. RTC battery IMPORTANT: Follow local regulations for battery (C) disposal (Figure 3-17). RTC Battery Installation 1. Place the RTC battery into the mainboard connector. Refer to 2.

  • Page 105: Wlan (Wireless Local Area Network) Module Removal

    WLAN (Wireless Local Area Network) Module Removal Prerequisite: Base Cover Removal 1. Find the WLAN module (B) (Figure 3-18). 2. Disconnect antenna cables (A) from module (Figure 3-18). Figure 3-18. WLAN Module 3. Remove one (1) screw (C) from the mainboard. Refer to Figure 3-19.
  • Page 106 Figure 3-19. WLAN Module 4. Disconnect antenna cables (D) from module (Figure 3-20). Figure 3-20. WLAN Module 5. Remove the WLAN module from the mainboard connector (E). Refer to 3-22 Machine Maintenance Procedures Figure 3-21.

  • Page 107: Wlan Module Installation

    Figure 3-21. WLAN Module WLAN Module Installation 1. Place the WLAN module into the mainboard connector (E). Refer to 2. Secure the antennas to the cable guides on the thermal module. Refer to 3. Install and secure one (1) screw (C) to mainboard. Refer to 4.

  • Page 108: Bluetooth Module Removal

    Bluetooth Module Removal Prerequisite: Base Cover Removal 1. Find the Bluetooth Module on the lower case (A) (Figure 3-22). 2. Disconnect the Bluetooth cable (B) from the mainboard connector (C). Figure 3-22. Bluetooth Module 3. Remove the mylar tape (D) (Figure 3-23). Figure 3-23.

  • Page 109: Bluetooth Module Installation

    4. Remove the Bluetooth Module from the lower case. 5. Disconnect the bluetooth cable (B) from the bluetooth module (E) (Figure 3-24). Figure 3-24. Bluetooth Module Bluetooth Module Installation 1. Connect the Bluetooth cable (B) to the bluetooth module (Figure 3-23). 2.

  • Page 110: Thermal Module Removal

    Thermal Module Removal Prerequisite: Base Cover Removal 1. Disconnect the thermal fan cable (A) from the mainboard connector (B) (Figure 3-25). 2. Remove four (4) screws from the thermal module (Figure 3-25). Figure 3-25. Thermal Module 3-26 Machine Maintenance Procedures...

  • Page 111: Thermal Module Installation

    3. Remove the thermal module from the mainboard as shown in Figure 3-26. Figure 3-26. Thermal Module Removal Thermal Module Installation IMPORTANT: Apply approved thermal grease and ensure all heat pads are in position before replacing CAUTION: Use caution when applying thermal grease. Thermal grease may cause damage to the mainboard.
  • Page 112 Size Quantity Screw Type M2.5*3.5 Call 3-28 Machine Maintenance Procedures...

  • Page 113: Mainboard Removal

    Mainboard Removal Prerequisite: Bluetooth Module Removal 1. Find the mainboard on the lower case (Figure 3-27). Figure 3-27. Mainboard Location 2. Disconnect the speaker cable from the mainboard connector (A) (Figure 3-27). 3. Remove two (2) screws (B) from the mainboard (Figure 3-27). 4.

  • Page 114: Mainboard Installation

    Figure 3-28. Mainboard IMPORTANT: The mainboard is shown in the above image. Please follow local regulations for disposal. Mainboard Installation 1. Place the mainboard onto the lower case 2. Install and secure two (2) screws (B) to the mainboard 3. Connect the speaker cable to the mainboard connector (A) (Figure 3-27). 4.

  • Page 115: Cpu (Central Processing Unit) Removal

    CPU (Central Processing Unit) Removal Prerequisite: Mainboard Removal 1. Using a slotted screw driver, rotate the CPU camlock (A) 180° counter-clockwise (Figure 3-29). Figure 3-29. CPU Removal 2. Carefully lift the CPU clear of the socket (Figure 3-30). Figure 3-30. CPU Removal Machine Maintenance Procedures 3-31...

  • Page 116: Cpu Installation

    IMPORTANT: Place the CPU on a clean, dry surface when it is not installed. CPU Installation 1. Place the CPU into the CPU socket 2. Using a slotted screw driver, rotate the CPU locking screw 180° clockwise to secure it in the package.

  • Page 117: Pch (Platform Controller Hub) Removal

    PCH (Platform Controller Hub) Removal Prerequisite: Mainboard Removal 1. Find the PCH (A). Refer to Figure 3-31. 2. Remove the two (2) screws from the mainboard (Figure 3-31). Figure 3-31. PCH screws Removal 3. Remove the PCH by lifting it from the mainboard (Figure 3-32). Figure 3-32.

  • Page 118: Pch Installation

    PCH Installation 1. Place the PCH onto the mainboard 2. Install and secure two (2) screws to the mainboard (Figure 3-31). 3. Install the mainboard. Size M2.5*3.5 Call 3-34 (Figure 3-32). Quantity Machine Maintenance Procedures Screw Type...

  • Page 119: Dimm (Dual In-Line Memory Module) Removal

    DIMM (Dual In-line Memory Module) Removal Prerequisite: Mainboard Removal 1. Push out the release latches on both sides of the DIMM socket to release the DIMM module (Figure 3-33). Figure 3-33. DIMM Removal 2. Remove the DIMM module (Figure 3-34). Figure 3-34.

  • Page 120: Dimm Installation

    DIMM Installation 1. Connect the DIMM to the mainboard connector (B). Refer to Figure 3-34. 2. Push down on the DIMM until the module clips (A) lock into position. Refer to Figure 3-34. 3. Install the mainboard. 3-36 Machine Maintenance Procedures...

  • Page 121: Power Board Removal

    Power Board Removal Prerequisite: Mainboard Removal 1. Remove the two (2) screws from the power board Figure 3-35. Power board screws removal 2. Remove the power board by lifting it from the lower case Figure 3-36. Power board removal Machine Maintenance Procedures (Figure 3-35).

  • Page 122: Power Board Installation

    Power Board Installation 1. Place the power board onto the lower case and press down to secure it. Refer to Figure 3-36. 2. Install and secure two (2) screws to the power board. Refer to Figure 3-35 3. Install the mainboard. Size M2.5*3.5 Call...

  • Page 123: Dc-In Jack Removal

    DC-in Jack Removal Prerequisite: Mainboard Removal 1. Remove the DC-in jack by lifting upwards from the lower case Figure 3-37. DC-in jack removal 2. Remove the bracket from the DC-in jack Figure 3-38. DC-in jack bracket removal Machine Maintenance Procedures (Figure (Figure 3-38).

  • Page 124: Dc-In Jack Installation

    DC-in Jack Installation 1. Place the bracket on the DC-in jack. Refer to Figure 3-38 2. Place the DC-in jack onto the lower case and press down to secure it. Refer to Figure 3-37. 3. Install the mainboard. 3-40 Machine Maintenance Procedures...

  • Page 125: Speakers Removal

    Speakers Removal Prerequisite: Mainboard Removal 1. Remove the speakers by lifting upwards from the lower case Figure 3-39. Speakers Speakers Installation 1. Place the speakers onto the lower case and press down to secure it. Refer to Figure 3-39. 2. Install the mainboard. Machine Maintenance Procedures (Figure 3-39).

  • Page 126: Lcd (Liquid Crystal Display) Module Removal

    LCD (Liquid Crystal Display) Module Removal Prerequisite: Base Cover Removal 1. Remove the two (2) screws (A) from the LCD hinges (Figure 3-40). Figure 3-40. LCD Hinge Screws 2. Lift the lower case upward from the LCD module (Figure 3-41). Figure 3-41.

  • Page 127: Lcd Module Installation

    CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. LCD Module Installation 1. Align the LCD hinges with the hinge guides on the lower case. 2. Install and secure two(2) screws (A). Refer to 3.

  • Page 128: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD Module Removal 1. Remove two (2) screws from the LCD module (Figure 3-42). Figure 3-42. LCD Bezel Screws 2. Pry the bezel upwards at the base of the LCD module releasing it from the latches (Figure 3-43).

  • Page 129: Lcd Bezel Installation

    3. Continue along the sides of the bezel until all the latches have been released (Figure 3-44). Figure 3-44. LCD Bezel Removal 4. Lift the bezel from LCD module. LCD Bezel Installation 1. Put LCD bezel on the LCD module. Refer to 2.

  • Page 130: Camera Module Removal

    Camera Module Removal Prerequisite: LCD Bezel Removal 1. Lift the cameral module from the LCD cover (Figure 3-45). Figure 3-45. Camera Module Removal 2. Disconnect the cable as shown (Figure 3-46). Figure 3-46. Camera Module Removal 3-46 Machine Maintenance Procedures...

  • Page 131: Camera Module Installation

    3. Remove the camera module from the LCD cover. Camera Module Installation 1. Connect the camera cable. Refer to Figure 3-46. 2. Place the camera module on the LCD module. Refer to Figure 3-45. 3. Install the LCD bezel. 3-47 Machine Maintenance Procedures...

  • Page 132: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Bezel Removal 1. Remove the LCD cable (A) (Figure 3-47). Figure 3-47. Camera Disconnect 2. Remove the four (4) screws (Figure 3-48). Figure 3-48. LCD Panel Screws 3. Remove the LCD panel from the LCD cover. 3-48 Machine Maintenance Procedures...

  • Page 133: Lcd Panel Installation

    LCD Panel Installation 1. Place the LCD panel on the LCD cover. Refer to 2. Install and secure four (4) screws to the LCD panel. Refer to 3. Connect the camera cable (A) to the camera connector (B). Refer to 4.

  • Page 134: Lcd Hinge Removal

    LCD Hinge Removal Prerequisite: LCD Panel Removal 1. Remove the three (3) screws on each side of the hinge (Figure 3-49). Figure 3-49. LCD Hinges 2. Remove LCD hinges from the LCD module. LCD Hinge Installation 1. Place the LCD hinges on the LCD module (Figure 3-49). 2.

  • Page 135: Lvds Cable Removal

    LVDS Cable Removal Prerequisite: LCD Panel Removal 1. Remove the top mylar (A) and the adhesives on the rear of the LCD panel (Figure 3-50). Figure 3-50. LVDS Cable 3-51 Machine Maintenance Procedures...

  • Page 136: Lvds Cable Installation

    2. Remove the bottom mylar and disconnect the LVDS cable from the LCD panel connector (B) Figure 3-51 Figure 3-51. LVDS Cable Connector LVDS Cable Installation 1. Place the LVDS cable into the LCD panel connector (B) and secure the bottom mylar tape (C) Figure 3-51 2.

  • Page 137: Troubleshooting

    CHAPTER Troubleshooting...
  • Page 138 Introduction ........4-3 General Information ......4-3 Power On Issues .

  • Page 139: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 140: Power On Issues

    Power On Issues If the system does not power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2.

  • Page 141: No Display Issues

    No Display Issues If the Display does not work, perform the following: Replace LCD panel/ LCD cable Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.

  • Page 142: Abnormal Video

    4. Connect the power and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to 7.
  • Page 143 9. If the issue is still not resolved, refer to Online Support Information. Troubleshooting...

  • Page 144: Lcd Failure

    LCD Failure If the LCD fails, perform the following: Figure 4-3. LCD Failure Troubleshooting...

  • Page 145: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following: START Keyboard FPC well connected? Keyboard OK? Replace M/B Figure 4-4. Keyboard Failure Troubleshooting Connect it well Replace keyboard...

  • Page 146: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following: Check M/B T/P FFC Check TouchPad Swap M/B Figure 4-5. Touchpad Failure 4-10 Start Re-assemble the T/P FFC to M/B Swap/Reassemble the T/P board or T/P FFC Troubleshooting...

  • Page 147: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. Boot the computer.  2. Navigate to Start Device Manager. Check the Device Manager to determine that: ...
  • Page 148 that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.

  • Page 149: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Hardware and Sound 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).

  • Page 150: Usb Failure

    USB Failure If the USB fails, perform the following: Check USB/B to M/B cable Check USB/B Swap M/B Figure 4-8. USB Failure 4-14 Start Re-assemble the USB/B cable to M/B Swap USB/B and USB cable Troubleshooting...

  • Page 151: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-15 Troubleshooting...

  • Page 152: Intermittent Problems

    Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices:  Non-Acer devices Printer, mouse, and other external devices   Battery pack Hard disk drive ...

  • Page 153: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase PostBDS InsydeH2ODDT™...
  • Page 154 Table 4-3. (Continued)SEC Phase POST Code Table Functionality Name (Include\ PostCode.h) SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ PostCode.h) PEI_SIO_INIT PEI_CPU_REG_INIT PEI_CPU_AP_INIT* PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_PCIE_TRAINING* PEI_TPM_INIT PEI_SMBUS_INIT PEI_PROGRAM_CLOCK_GEN...
  • Page 155 Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ PostCode.h) PEI_RECOVERY_LOAD_FILE_DONE PEI_RECOVERY_START_FLASH PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE * 3rd party relate functions – Platform dependence. Table 4-5. DXE Phase POST Code Table Functionality Name (Include\ PostCode.h) DXE_TCGDXE* DXE_SB_SPI_INIT* DXE_CF9_RESET* DXE_SB_SERIAL_GPIO_INIT* DXE_SMMACCESS* DXE_NB_INIT DXE_SIO_INIT* DXE_LEGACY_REGION*...
  • Page 156 Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ PostCode.h) DXE_PCRTC_INIT DXE_SATA_INIT* DXE_SMM_CONTROLER_INIT* DXE_LEGACY_INTERRUPT* DXE_RELOCATE_SMBASE DXE_FIRST_SMI DXE_VTD_INIT* DXE_BEFORE_CSM16_INIT DXE_AFTER_CSM16_INIT DXE_LOAD_ACPI_TABLE DXE_SB_DISPATCH* DXE_SB_IOTRAP_INIT* DXE_SUBCLASS_DRIVER* DXE_PPM_INIT* DXE_HECIDRV_INIT* * 3rd party relate functions – Platform dependence. Table 4-6. BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) BDS_ENTER_BDS...
  • Page 157 Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) BDS_CONNECT_STD_ERR BDS_CONNECT_USB_HC BDS_CONNECT_USB_BUS BDS_CONNECT_USB_DEVICE BDS_NO_CONSOLE_ACTION BDS_DISPLAY_LOGO_SYSTEM_INFO BDS_START_IDE_CONTROLLER BDS_START_SATA_CONTROLLER BDS_START_ISA_ACPI_CONTROLLER BDS_START_ISA_BUS BDS_START_ISA_FDD BDS_START_ISA_SEIRAL BDS_START_IDE_BUS BDS_START_AHCI_BUS BDS_CONNECT_LEGACY_ROM BDS_ENUMERATE_ALL_BOOT_OPTION BDS_END_OF_BOOT_SELECTION BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_RO M BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT BDS_LEGACY16_PREPARE_TO_BOOT BDS_EXIT_BOOT_SERVICES* Troubleshooting Post Phase Description...
  • Page 158 Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH * 3rd party relate functions – Platform dependence. Table 4-7. PostBDS Functions POST Code Table Functionality Name (Include\ PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INT19 POST_BDS_JUMP_BOOT_SECTOR Table 4-8. S3 Functions POST Code Table Functionality Name (Include\PostCode.h) Phase PostCode S3_RESTORE_MEMORY_CONTROLLER S3_INSTALL_S3_MEMORY...
  • Page 159 Table 4-8. (Continued)S3 Functions POST Code Table Functionality Name (Include\PostCode.h) Phase PostCode S3_AFTER_RESTORE_ACPI_CALLBACK S3_GO_TO_FACS_WAKING_VECTOR Table 4-9. ACPI Functions POST Code Table Functionality Name (Include\ PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4 Table 4-10. SMM Functions POST Code Table Functionality Name (Include\ PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT...
  • Page 160 Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger 4-24 PostCode 0xD0...

  • Page 161: Jumper And Connector Locations

    CHAPTER Jumper and Connector Locations...
  • Page 162 Mainboard Jumper and Connector Locations ..5-3 Clearing Password Check and BIOS Recovery ..5-5 Clearing Password Check ......5-5 Clear CMOS Jumper .

  • Page 163: Mainboard Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Keyboard Connector Touchpad Connector Card Reader Connector Power Board Connector Jumper and Connector Locations Item Description Speaker Connector CODEC Connector Microphone Connector...
  • Page 164 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description Battery Connector DC Connector LVDS Connector Fan Connector CRT Connector LAN Connector HDMI Connector MINI Card Connector Item Description USB Connector Microphone Connector Headphone Connector Bluetooth Connector USB Connector HDD Connector ODD Connector Jumper and Connector Locations...

  • Page 165: Clearing Password Check And Bios Recovery

    Clearing Password Check and BIOS Recovery This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Aspire 5349/5749/5749Z. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.

  • Page 166: Clear Cmos Jumper

    Clear CMOS Jumper Figure 5-3. CMOS Jumper Table 5-3. CMOS Jumper Item BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization.
  • Page 167 Steps for BIOS Recovery from USB Storage NOTE: NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 To Create a Crisis USB key, perform the following: 1.
  • Page 168 Jumper and Connector Locations...

  • Page 169: Fru (Field Replaceable Unit) List

    CHAPTER FRU (Field Replaceable Unit) List...
  • Page 170 Exploded Diagrams ......6-4 FRU List ........6-7 Screw List .
  • Page 171 DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines. NOTE:...

  • Page 172: Exploded Diagrams

    Exploded Diagrams Figure 6-1. Upper & Lower Cover Exploded Diagram Table 6-1. Upper & Lower Cover Exploded Diagram Keyboard Battery Upper Case ODD Module Description Acer Part No. AEZR7R00010 AHA63222483 2HZRLTATN00 24ZRLCDTN10 AJ0QACBUG03 FRU (Field Replaceable Unit) List...
  • Page 173 Table 6-1. Upper & Lower Cover Exploded Diagram HDD Module Base Cover RAM (1GB) RAM (4GB) WLAN Bluetooth Mainboard FRU (Field Replaceable Unit) List Description Acer Part No. 23ZRLHDTN20 2IZRLBATN00 ATR31ABMF33 ATR34AAMF04 3WZRLWLTN00 3XZRLBTTN00 20ZRLBU0000...
  • Page 174 Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram Description LCD Bracket (Right) LCD Bezel LCD Cover LED Panel LCD Hinge Acer Part No. 3EZRLLBTN00 3DZRLLCTN00 AA0156B6033 FBZRD005010 FRU (Field Replaceable Unit) List...

  • Page 175: Fru List

    Foxconn Braodcom 20702 BT4.0 Foxconn Bluetooth BRM 2070 (T77H114.01) BT 3.0 Foxconn Bluetooth ATH BU12 Foxconn Bluetooth BRM 2070 (T77H114.01) Foxconn Bluetooth ATH BU_12 FRU (Field Replaceable Unit) List Description Acer Part No. AP.06501.033 AP.06503.029 AP.0650A.017 BT.00603.124 BT.00604.049 BT.00605.072 BT.00606.008 BT.00607.125...
  • Page 176 PWR CORD PRC 3P 1M 250V BLK K0A0646-079 (CCC) - unapproved PWR CORD D646B301612(1M,3P,250V)CHINA BK(CCC) PWR CORD V4K5B3(1M,3P,250V16A)EUR+KOR BK PWR CORD 5-KBB0232(1.0M,3P,250V,2.5A)EUR Description FRU (Field Replaceable Unit) List Acer Part No. KI.CNH01.002 NI.23600.086 NI.23600.088 NI.23600.076 NI.23600.068 NI.23600.085 NI.23600.090 55.RR907.001 55.RR907.002 56.R6Z07.001...
  • Page 177 DUMMY CARD ODD BEZEL - SUPER MULTI ODD BRACKET HDD BRACKET LCD BRACKET W/ HINGE - L LCD BRACKET W/ HINGE - R FRU (Field Replaceable Unit) List Description Acer Part No. 50.NCE07.003 50.NCE07.001 60.RR907.003 42.TVM07.002 42.NCE07.001 33.PUM07.001 33.NCE07.001 33.NCE07.002...
  • Page 178 CPU Intel Celeron B710 PGA 1.6G 35W DDR3-1333, 1/1-QS CPU Intel Celeron B800 PGA 1.5G 35W DDR3-1333-QS DVD RW DRIVE ZQ5 DVD+/-RW/RAM F/W:1.00 S.P 6-10 Description FRU (Field Replaceable Unit) List Acer Part No. AM.21400.078 KC.23101.DMP KC.23301.DMP KC.23501.DMP KC.94001.DPB KC.95001.DPB KC.23101.DMP KC.23301.DMP KC.23501.DMP...
  • Page 179 HDD TOSHIBA 2.5" 5400rpm 640GB MK6459GSXP, Capricron 3BS, 375G/P SATA 8MB LF+HF F/W:GN003J 4K HDD WD 2.5" 5400rpm 7500GB WD750BPVT-22HXZT3, ML375M-AF2, 375G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 FRU (Field Replaceable Unit) List Description Acer Part No. KU.00807.078 KU.00807.079 KU.0080D.055 KU.0080D.057 KU.0080F.014 KU.00805.051 KH.50001.017 KH.25001.020...
  • Page 180 SATA 8MB LF+HF F/W:0001SDM1 HDD SEAGATE 2.5" 5400rpm 750GB ST9750423AS,9ZW14G-188, Desaru5, 375G/P. SATA 8MB LF+HF F/W:0001SDM1 HEATSINK THERMAL MODULE 35W - UMA 6-12 Description FRU (Field Replaceable Unit) List Acer Part No. KH.75004.001 KH.25008.030 KH.32008.024 KH.50008.024 KH.25007.020 KH.32007.013 KH.50007.013 KH.64007.003 KH.75007.004...
  • Page 181 Table 6-3. FRU List Category PCH HEAT SINK KEYBOARD Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black US International Texture K/B(UI)ZR7(AEZR7R00,3B)JMO Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black UK Texture K/B(UK)ZR7(AEZR7E00,3D)JMO LED LCD AUO 15.6"W WXGA Glare B156XW02 V6 LF 200nit 8ms 400:1 LED LCD SAMSUNG 15.6"W WXGA Glare...
  • Page 182 Memory SAMSUNG SO-DIMM DDRIII 1333 4GB M471B5273DH0-CH9 LF 256*8 35nm Memory HYNIX SO-DIMM DDRIII 1333 4GB HMT351S6BFR8C-H9 LF 256*8 46nm MISCELLANEOUS BASE FOOT RUBBER FRONT 6-14 Description FRU (Field Replaceable Unit) List Acer Part No. KN.1GB03.034 KN.1GB07.004 KN.1GB0H.017 KN.2GB03.017 KN.2GB07.006 KN.2GB09.010 KN.2GB0B.030 KN.2GB0G.018 KN.4GB03.005...
  • Page 183 Table 6-3. FRU List Category BASE FOOT RUBBER REAR MYLAR COVER LOGO MYLAR ZRD BASE SUB ASSY JE S.P TP PROTECT MYLAR LCD SCREW MYLAR SPEAKER SPEAKER FRU (Field Replaceable Unit) List Description Acer Part No. 47.NCE07.004 40.RR907.002 60.NCE07.002 47.R6Z07.004 47.R6Z07.003 23.RR907.001 6-15...

  • Page 184: Screw List

    Screw List Table 6-4. Screw List CATEGORY SCREW M3*0.5+3.5I SCREW M2.5*6-I(BNI)(NYLOK) SCREW M2.5X4-I-NYLOK K SCREW M2.5*6-I(BNI)(NYLOK) SCREW M2.0*3.0-I(BKAG)(NYLOK IRON 6-16 Description FRU (Field Replaceable Unit) List Acer Part No. 86.TDY07.003 86.A08V7.004 86.T23V7.009 86.A08V7.004 86.ARE07.002...

  • Page 185: Model Definition And Configuration

    CHAPTER Model Definition and Configuration...
  • Page 186 Aspire 5349 ........7-3...

  • Page 187: Aspire 5349

    Model Definition and Configuration Aspire 5349 Table 7-1. RO, Description Model AS5349-B802 GCTWN G50Mikk AS5349-B802 Korea G50Mikk AS5349-B802 Korea G50Mikk AS5349-B802 G25Mikk AS5349-B802 EMEA Russia G32Mikk AS5349-B802 EMEA Greece G32Mikk AS5349-B803 EMEA Greece G50Mikk AS5349-B802 EMEA Middle East G32Mikk Model Definition and Configuration...
  • Page 188 Model AS5349-B802 EMEA Middle East G32Mikk AS5349-B804 EMEA Germany G50Mikk AS5349-B802 Japan G25Mikk AS5349-B802 Japan G32Mikk Country Acer Part No LX.RR908.001 LX.RR902.003 LX.RR902.002 LX.RR902.001 Description AS5349-B802G32Mikk EM W7ST32EMASME1 MC UMACkk_3 1*2G/320/6L2.2/2R/CB_GN_0.3 C_AN_ARA1SP1 AS5349-B804G50Mikk W7HP64ASDE1 MC UMACkk_3 1*4G/500_L/6L2.2/2R/CB_GN_0. 3C_AN_DE11SP1 AS5349-B802G25Mikk W7HP64AJP1 MC UMACkk_3 1*2G/250/BT/6L2.2/2R/CB_GN_...

  • Page 189: Aspire 5749Z

    AS5749Z-B95 Japan 4G32Mikk AS5749Z-B95 Japan 2G32Mikk AS5749Z-B95 Japan 2G32Mikk AS5749Z-B95 Japan 4G32Mikk AS5749Z-B95 GCTWN 2G50Mikk Model Definition and Configuration Country Acer Part No LX.RR801.002 LX.RR801.001 LX.RR802.011 LX.RR802.010 LX.RR802.009 LX.RR802.008 LX.RR802.007 LX.RR802.006 LX.RR802.005 Description AS5749Z-B953G32Mikk W7HB64RUASRU1 MC UMACkk_3 2G+1G/320/6L2.2/2R/CB_GN_0. 3C_AN_RU11SP1 AS5749Z-B954G32Mikk...
  • Page 190 Table 1-2. RO, Description (Continued) Model AS5749Z-B94 Japan 2G25Mikk AS5749Z-B94 Japan 2G32Mikk AS5749Z-B94 GCTWN 2G50Mikk Country Acer Part No LX.RR802.004 LX.RR802.003 LX.RR802.002 Description AS5749Z-B942G25Mikk W7HP64AJP1 MC UMACkk_3 1*2G/250/BT/6L2.2/2R/CB_GN_ 0.3C_outer_AN_JA11SP1_CA92 AS5749Z-B942G32Mikk W7HP64AJP1 MC UMACkk_3 1*2G/320/BT/6L2.2/2R/CB_GN_ 0.3C_outer_AN_JA11SP1_CA92 AS5749Z-B942G50Mikk W7HP64ASTW1 MC UMACkk_3 1*2G/500/BT/6L2.2/2R/CB_GN_ 0.3C_AN_TC41SP1...

  • Page 191: Aspire 5749

    Middle East G32Mikk AS5749-2312 Vietnam G50Mikk R510HR-B94 CHINA China 2G50Mikk R510HR-B94 CHINA China 2G50Mikk Model Definition and Configuration Country Acer Part No LX.RR701.002 LX.RR702.002 LX.RR702.001 LX.RR701.001 LX.RR70C.001 LX.D120C.001 LX.D1201.001 Description AS5749-2333G32Mikk W7HB64RUASRU1 MC UMACkk_3 2G+1G/320/6L2.2/2R/CB_GN_0. 3C_AN_RU11SP1 AS5749-2334G50Mikk W7HP64ASES1 MC UMACkk_3 2*2G/500_L/6L2.2/2R/CB_GN_0.
  • Page 192 Model Definition and Configuration...

  • Page 193: Test Compatible Components

    CHAPTER Test Compatible Components...

  • Page 194: Microsoft® Windows® 7 Environment Test

    Microsoft® Windows® 7 Environment Test ... 8-4...
  • Page 195 Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 5349/5749/5749Z. Compatibility Test Report released by the Acer Mobile System Testing Department. Test Compatible Components ®...

  • Page 196: Microsoft Windows

    COMMON ID:AS10D73 Battery SIMPLO AS10D Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID:AS10D Battery LGC AS10D Li-Ion 3S2P LGC 6 cell 4400mAh Main COMMON ID:AS10D81 Test Compatible Components Acer Part No. AP.06503.029 AP.0650A.017 AP.06501.033 LZ.21000.085 BT.00603.124 BT.00604.049 BT.00605.072 BT.00606.008 BT.00607.125...
  • Page 197 Foxconn Bluetooth ATH BU_22 Foxconn Bluetooth BCM 20702 BT 2.1 Foxconn ATH BU22 BT 2.1 Foxconn BCM 20702 Liteon 0.3M LT7675AL Suyin 0.3M SY_7675_AL Chicony Camera CH_7675_AL 2-in-1 card reader Acer Part No. BH.21100.017 BH.21100.018 BH.21100.011 BH.21100.010 BH.21100.012 BH.21100.007 BH.21100.021 BH.21100.022...
  • Page 198 HDD SEAGATE 2.5" 5400rpm 320GB ST320LT020 /9YG142-188, Sapta 15,320G/P SATA 8MB LF+HF F/W:0001SDM1 HDD TOSHIBA 2.5" 5400rpm 320GB MK3259GSXP, Capricorn 3BS, 375G/P, 4K drive SATA 8MB LF+HF F/W:GN003J 4K Test Compatible Components Acer Part No. KC.23101.DMP KC.23301.DMP KC.94001.DPB KC.95001.DPB KC.80001.CMB KC.71001.CMB KC.23501.DMP KC.96001.DPB KH.25001.020...
  • Page 199 SATA 8MB LF+HF F/W:DA3872 HDD WD 2.5" 5400rpm 640GB WD6400BPVT-22HXZT3, ML375M-AF2, 375G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 HDD SEAGATE 2.5" 5400rpm 750GB ST9750423AS,9ZW14G-188, Desaru5, 375G/P. SATA 8MB LF+HF F/W:0001SDM1 Acer Part No. KH.32007.013 KH.32008.024 KH.50001.017 KH.50004.003 KH.50007.013 KH.50008.024 KH.64001.004 KH.64004.003 KH.64007.003...
  • Page 200 F/W:0001SDM1 HDD SEAGATE 2.5" 5400rpm 640GB ST9640320AS,9RN134-189, Cameron, 320G/P SATA 8MB LF F/W:0001SDM1 HDD SEAGATE 2.5" 5400rpm 640GB ST9640320AS,9RN134-189, Cameron, 320G/P SATA 8MB LF F/W:0001SDM1 Test Compatible Components Acer Part No. KH.75004.003 KH.75007.004 KH.75007.005 KH.75008.011 KH.75004.001 KH.75004.003 KH.75004.003 KH.64001.005 KH.64001.004...
  • Page 201 SAMSUNG 60002045 HYNIX SO2GBIII13 60001993 NANYA SO4GBIII13 Test Compatible Components Description Keyboard ACER AC7T_A10B AC7T Internal 17 Standard Black NONE Y2010 Acer Texture Atheros AR8158L LED LCD AUO 15.6"W WXGA Glare B156XW02 V6 LF 200nit 8ms 400:1 LED LCD SAMSUNG 15.6"W...
  • Page 202 NB Chipset Intel CS BD82HM65 B3 Huron River ODD PIONEER Super-Multi DRIVE 12.7mm Tray DL 8X DVR-TD11RS LF W/O bezel 1.01 SATA HF + ZP (HME OPU) Test Compatible Components Acer Part No. KN.4GB07.001 KN.4GB09.002 KN.2GB03.017 KN.4GB0B.015 KN.4GB0G.004 KN.1GB07.004 KN.1GB0H.017 KN.1GB03.034...
  • Page 203 ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT51N LF W/O bezel SATA Zero Power Supported (HF + Windows 7) Antivirus application KIS Antivirus application KIS UMA (Intel) N no VRAM Acer Part No. KU.00807.075 KU.00807.078 KU.0080D.055 KU.0080D.057 KU.0080F.014 KU.00807.079 KU.0080D.059 KI.22800.011...
  • Page 204 Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) T77H121.01 Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) L Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) L Test Compatible Components Acer Part No. LZ.23500.006 KI.CNH01.002 NI.23600.086 NI.23600.088 NI.23600.090 NI.23600.085 NI.23600.076 NI.23600.078...
  • Page 205 CHAPTER Online Support Information...
  • Page 206 Introduction ........9-3...

  • Page 207: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
  • Page 208 Online Support Information...

This manual is also suitable for:

Aspire 5749Aspire 5749z

Table of Contents