Online Support Information
This section describes online technical support services available to help you repair your eMachines Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local eMachines branch
office. eMachines Branch Offices and Regional Business Units may access our website. However some
information sources will require a user i.d. and password. These can be obtained directly from eMachines CSD
Taiwan.
eMachines's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of eMachines's Notebook, Desktop
and Server models including:
•
Service guides for all models
•
User's manuals
•
Bios updates
•
Software utilities
•
Spare parts lists
•
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
•
Detailed information on eMachines's International Traveler's Warranty (ITW)
•
Returned material authorization procedures
•
An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
Appendix C
Appendix C
183