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Troubleshooting
44
US
CA
Problem
There is a metal sheen on the glass.
The glass is being scratched.
The element keeps turning itself on
and off .
The element keeps turning itself on
and off and the cookware isn't heating.
The 'Element on' and 'Hot surface'
indicator lights are not working.
The cooktop surface is cracked.
Possible causes
This could be caused by cookware with a copper or
aluminium base. Ceramic glass cleaner should remove
this. If the cooktop is not cleaned after every use and
the stains are allowed to burn onto the surface, they
may react with the glass and no longer be removable.
The ceramic glass is very tough and does not scratch
easily. The most common cause of scratching is rough-
edged cookware. Check that your pots/pans have fl at,
smooth bases. Do not use a heavy-duty or unsuitable
nylon scourer to clean the cooktop.
This is normal and is caused by :
1. The element cycling to prevent the glass from
overheating.
2. The controller is cycling to maintain your selected
heat setting.
This is caused by pots/pans that have uneven bases
and therefore do not make good contact with the
glass. Cookware like this will not heat up properly. Use
cookware with smooth bases which sit fl at against the
glass.
Call your Service Centre. See your Warranty and
service book for contact details.
Switch the power to the appliance off at the wall and
call your Service Centre.
See your Warranty and service book for contact details.
Failure to do so could result in death or electric shock.
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