Frequently Asked Questions (Faq) - Inter-Tel USER GUIDE 8524 User Manual

F A
REQUENTLY
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or mailbox, refer to this section before you contact your sys-
tem, voice mail, or network administrator or your local Inter-Tel reseller.
How can I retrieve messages if I don't know the password for my voice mail?
Q1.
Try using your extension number, which is your default password. Or, maybe you
A1.
don't have a password, in which case pressing
options don't work, contact your System Administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see
How do I program System Speed-Dial numbers?
Q2.
Only your System Administrator can program System Speed-Dial numbers. You can,
A2.
however, program up to ten Station Speed-Dial numbers (see
How do I change the time and date on my endpoint?
Q3.
Only your System Administrator can change the time and date. Please contact your
A3.
System Administrator if you notice that the date and time are incorrect.
Why can't I retrieve deleted messages?
Q4.
Voice mail may have erased your message. After a programmed amount of time has
A4.
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page 37). If you attempted to undelete a voice mail within this time frame, however,
your telephone system may not have the latest software. Or, your voice mail system
may not have sufficient space programmed to store deleted messages. Contact your
System Administrator to determine if this feature is available.
How can I set the number of rings that are allowed before the call is sent to voice
Q5.
mail?
Only your System Administrator can change the number of rings. You cannot alter
A5.
this at your endpoint.
How can I change the name displayed on my endpoint?
Q6.
Only your System Administrator can change the user names assigned to extensions.
A6.
Why can't I program a Station Speed-Dial number to the button I want? It keeps say-
Q7.
ing that the button is non-programmable.
Your System Administrator has programmed that button as a non-programmable but-
A7.
ton. Because you cannot override system programming from your endpoint, you must
choose another button.
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Inter-Tel Model 8524/8525 User Guide
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SKED UESTIONS
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(FAQ)
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