Inter-Tel USER GUIDE 8524 User Manual page 81

Logging In and Out of ACD Hunt Groups
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent receives calls through the ACD hunt group. When the agent is logged out, calls
to that ACD hunt group bypass the agent.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/
Logout feature code:
Press
START
shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
NOTE:
This feature code acts as a toggle. If you were already logged in, the display
shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.
To log in to one or more hunt groups using the ACD Agent Login feature code:
Press
1.
NUMBER.
EITHER, Enter the desired ACD hunt group number.
2.
OR, Press
shows AGENT LOGIN AGENT ID.
NOTE:
ACD HUNT GROUP, and you hear repeating tones.
Do one of the following:
3.
• To log into one or more ACD hunt groups using Agent IDs: Enter your
Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You
are logged into the ACD hunt group using Agent IDs.
• If another Agent ID is already logged in at this endpoint, you hear repeating
tones, and the display shows DIFFERENT AGENT ID ALREADY USED.
You must have the other agent log out before you can use that endpoint.
• To log into one or more ACD hunt groups not using Agent IDs: Press
# >
logged into the ACD hunt group that does not use Agent IDs.
If you were already logged in, the display shows ALREADY LOGGED
INTO <hunt group>.
If you are not a member of the entered hunt group, the display shows NOT
AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start
over.
Press
4.
groups, if necessary.
®
Inter-Tel Model 8524/8525 User Guide
and dial and enter your Agent ID, if necessary. The display
3 2 8
and dial
START 3 2
to log in to several ACD hunt groups at once. The display
# >
If you entered an invalid hunt group number, the display shows NOT AN
. The display shows AGENT LOGGED INTO ALL ACDS. You are
to hang up. Repeat this procedure to log into additional ACD
END
. The display shows AGENT LOGIN ACD
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