Nortel 1230 User Manual
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Nortel 1230 User Manual

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Nortel Communication Server 1000
IP Phone 1230
User Guide

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Summary of Contents for Nortel 1230

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 1230 User Guide...

  • Page 3: Revision History

    Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5. May 2009 Standard 03.01. This document is up-issued to support Nortel Communication Server 1000 Release 6.0. April 2008 Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0.
  • Page 4 Revision history March 2008 Standard 01.07. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the links in the document. February 2008 Standard 01.06. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the images.

  • Page 5: Table Of Contents

    IP Phone 1230 controls ......26 IP Phone 1230 display ......32 License notification .
  • Page 6 Using Virtual Office ....... . . 81 Operating your IP Phone 1230 ..... . 87 Entering and editing text .
  • Page 7 Miscellaneous call features ......147 Troubleshooting your IP Phone 1230 ....156 Virtual Office .
  • Page 8 Contents...

  • Page 9: Welcome

    Welcome Welcome Your IP Phone 1230 brings voice and data to your desktop. The IP Phone 1230 can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your IP Phone 1230” on page 25 •...

  • Page 10: Feature Overview

    Welcome Feature overview Your IP Phone 1230 supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Nortel Communication Server dependent. Some IP Phones are not configured to support context- sensitive soft key functionality. Contact your system administrator for further details.
  • Page 11 Ethernet port for optional PC connection • Power over Ethernet (PoE) or power through a supported AC adapter • support to Network Diagnostic Utility • Accessory Expansion Module (AEM) port to connect the Expansion Module Figure 1 on page 9 shows the IP Phone 1230.
  • Page 12 Welcome Figure 2: IP Phone 1230...

  • Page 13: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.
  • Page 14 Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European EN 60950-1 ITE equipment - Safety - Part 1: Community +A11 General requirements...
  • Page 15 Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current...
  • Page 16 Directive 1999/5/EC. You can obtain a copy of the Declaration from www.nortel.com/corporate/community/ environment/life_cycle/declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. Table 3 on page 16 lists EMC compliance for various jurisdictions Table 3: EMC compliance (Part 1 of 2)
  • Page 17 Regulatory and safety information Table 3: EMC compliance (Part 2 of 2) Jurisdiction Standard Description Canada ICES-003 Class A Emissions: Interference- Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548 Class A Emissions: Information Zealand CISPR 22 technology equipment - Radio disturbance European EN 55022...
  • Page 18 The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment •...
  • Page 19 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany...

  • Page 20: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan Connecting Power Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection.
  • Page 21 Regulatory and safety information Location Nortel recommends that you install your IP Phone 1230 away from direct sunlight.

  • Page 22: How To Get Help

    How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 23: Getting Help Through A Nortel Distributor Or Reseller

    How to get help www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.
  • Page 24 How to get help...

  • Page 25: Using Your Ip Phone 1230

    Using your IP Phone 1230 Using your IP Phone 1230 After you familiarize yourself with the IP Phone 1230 features, you can start to use the IP Phone. This section describes how to use the IP Phone 1230. Getting started The following section introduces the important details of the IP Phone 1230.

  • Page 26: Ip Phone 1230 Controls

    Using your IP Phone 1230 IP Phone 1230 controls This section describes the controls on the IP Phone 1230. Depending on your geographic region, the IP Phone 1230 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps;...
  • Page 27 Using your IP Phone 1230 A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Phone automatically displays the page with the active key.
  • Page 28 Using your IP Phone 1230 Press the key to activate Handsfree handsfree mode. (Handsfree) The Handsfree LED indicator, on the Note: key, lights to indicate that Handsfree Handsfree is in use. Use the keys to scroll through Navigation menus and lists that appear on the LCD screen.
  • Page 29 Using your IP Phone 1230 Press the key to access Applications external server applications. (Applications) Press the key to answer a call Headset using the headset or to switch a call from the (Headset) handset or handsfree to the headset.
  • Page 30 Using your IP Phone 1230 Press the to access the redial Redial key list. Press the key to access your voice Message mailbox when the message waiting indicator flashes. Press the key to access directory Directory services. (Directory)
  • Page 31 Using your IP Phone 1230 Press the key and use the Services navigation keys to access the following (Services) items: • Telephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local dialpad tone —...

  • Page 32: Ip Phone 1230 Display

    IP Phone 1230 display Your IP Phone 1230 display is divided into three sections: • Ten user-defined feature key labels appear on the upper section. •...

  • Page 33: License Notification

    The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-368).

  • Page 34: Installing Your Ip Phone 1230

    Installing your IP Phone 1230 Installing your IP Phone 1230 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1230 package includes the following accessories: • foot stand • handset •...
  • Page 35 Installing your IP Phone 1230 Figure 4: Connections on the IP Phone 1230 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 36 • “Connecting the handset” on page 36 •...

  • Page 36: Attaching The Foot Stand (Optional)

    IP Phone 1230. Connecting the headset (optional) If you have a headset, you can connect the headset to the IP Phone 1230. For information on how to use your headset with your IP Phone, refer to “Using a headset” on page...

  • Page 37: Connecting The Power (Optional)

    3. Set up the headset according to the headset instructions. Connecting the power (optional) Your IP Phone 1230 supports AC power and Power over Ethernet (PoE). For AC power, use only the Nortel-approved Global Power Supply (N0146475) and the country-specific IEC cable that you can order separately.

  • Page 38: Connecting The Lan Ethernet Cable

    Installing your IP Phone 1230 Connecting the LAN Ethernet cable Note: Your IP Phone 1230 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

  • Page 39: Wall-Mounting The Ip Phone (Optional)

    4. Insert the screws (not provided) so that they protrude slightly from the wall. 5. Align the keyholes on the back of the IP Phone 1230 with the screws in the wall. 6. Slide the IP Phone onto the screws to secure the IP Phone 1230 in...

  • Page 40: Customizing Your Ip Phone 1230-Basic Features

    67 • Virtual Office Login The Virtual Office Login menu is available on the IP Phone 1230. You must configure the Class of Service for Virtual Office. Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on every IP Phone 1230. Consult your...

  • Page 41: Telephone Options

    Customizing your IP Phone 1230—basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1230: • “Adjusting volume” on page 43 • “Adjusting the display screen contrast” on page 44 •...
  • Page 42 Customizing your IP Phone 1230—basic features Figure 5: Telephone Options menu. Volume adjustment Call Log Options Contrast adjustment Ring type Language Call Timer Date/Time On hook default path Change Feature Key label Display diagnostics Name Display Format Local Dialpad Tone...

  • Page 43: Adjusting Volume

    Customizing your IP Phone 1230—basic features 5. Press the key. The display Enter provides information required to adjust your selection. 6. Press the soft key to save Select changes and return to the Telephone Select Cancel menu. Options Press the...

  • Page 44: Adjusting The Display Screen Contrast

    Telephone Options Note: If an Expansion Module is attached to your IP Phone 1230, changes that you make to the LCD screen contrast of the IP Phone 1230 also apply to the display screen contrast configuration of the Expansion Module.

  • Page 45: Selecting A Language

    Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for IP Phone 1230 features. If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed.
  • Page 46 Customizing your IP Phone 1230—basic features 2. Press the keys to scroll up Down or down, and then select the desired language (for example, German [Deutsche]). Note: You cannot install some languages on your IP Phone. Contact your system administrator for additional information about available languages.

  • Page 47: Selecting Date And Time Format

    Select Select Cancel format and return to the menu. Telephone Options Press the soft key to cancel the Cancel modifications. Accessing display diagnostics The Display diagnostics command tests the IP Phone 1230 display screen and indicator lights.

  • Page 48: Selecting A Local Dialpad Tone

    Customizing your IP Phone 1230—basic features Use the following procedure to use Display diagnostics. 1. Press the key, select Services Options, and select Telephone Display Diagnostics. (Services) 2. Press the keys to scroll Down through the list to view display capabilities.

  • Page 49: Viewing Ip Phone Information

    Customizing your IP Phone 1230—basic features 2. Press the keys to scroll up Down or down, and then select one of the following dialpad tones: — to disable all tones. None — to enable a single tone Short Click for all keys.

  • Page 50: Performing Diagnostics

    Customizing your IP Phone 1230—basic features 2. Press the keys to scroll Down through the list and view IP Phone information. Cancel 3. Press the soft key to cancel the Cancel modifications. Performing diagnostics The Diagnostics command displays the following IP Phone-specific information.

  • Page 51: Configuring Call Log Options

    Customizing your IP Phone 1230—basic features Configuring Call Log Options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 51 • “Configuring New Call Indication” on page 52 • “Configuring Preferred Name Match” on page 53 •...

  • Page 52: Configuring New Call Indication

    Cancel Configuring New Call Indication You can configure your IP Phone 1230 to display a message that indicates a new call. By default, this option is On. Use the following procedure to configure New Call Indication.

  • Page 53: Configuring Preferred Name Match

    Cancel Press the soft key to keep Cancel existing configurations. Configuring Preferred Name Match You can configure your IP Phone 1230 to display the name of the caller as defined in your Personal Directory. By default, the option is Off.
  • Page 54 Customizing your IP Phone 1230—basic features Use the following procedure to configure Preferred Name Match. 1. Press the key, select Services Options, and select Telephone Call Log Options. (Services) 2. Press the keys to scroll up Down or down, and then select...
  • Page 55 Customizing your IP Phone 1230—basic features Use the following procedure to configure default area codes (maximum of three). 1. Press the key, select Services Options, and select Telephone Call Log Options. (Services) 2. Press the keys to scroll up Down...
  • Page 56 Customizing your IP Phone 1230—basic features 7. Press the soft key to save the Select Select Cancel configuration. Press the soft key to keep Cancel existing configurations. Use the following procedure to edit area code display. 1. Press the key, select...
  • Page 57 Customizing your IP Phone 1230—basic features 6. Use the dialpad to edit the number. 7. Press the soft key to save the Select Select Cancel configuration. Press the soft key to keep Cancel existing configurations.

  • Page 58: Selecting A Ring Type

    Customizing your IP Phone 1230—basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type. 1. Press the key, select Services Options, and select...

  • Page 59: Enabling Or Disabling Call Timer

    Customizing your IP Phone 1230—basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the key, select Services Options, and select Telephone Call timer.

  • Page 60: Enabling Onhook Default Path

    Customizing your IP Phone 1230—basic features Enabling OnHook Default Path Use the OnHook Default Path option to enable Headset or Handsfree for your IP Phone 1230. Use the following procedure to enable OnHook Default Path. 1. Press the key, select...
  • Page 61 Customizing your IP Phone 1230—basic features incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password. Note: If a feature key is configured as an autodial key, the label does not change if the autodial key configuration changes.

  • Page 62: Configuring The Name Display Format

    You must redefine the custom labels. Configuring the name display format You can configure your IP Phone 1230 to display the name of the calling party in one of the following formats: • first name, last name •...

  • Page 63: Configuring Live Dialpad

    Customizing your IP Phone 1230—basic features Use the following procedure to configure name display format. 1. Press the key, select Services Options, and select Telephone Name Display Format. (Services) 2. Press the keys to scroll up Down or down, and then select one of the following: —...

  • Page 64: Configuring Caller Id Display Order

    Customizing your IP Phone 1230—basic features 2. Press the keys to scroll up Down or down, and then select one of the following: — On — (default) 3. Press the soft key to save the Select configuration. Select Cancel Press the...

  • Page 65: Configuring Normal Mode Indication

    Customizing your IP Phone 1230—basic features Configuring Normal mode indication mode display indication can be On or Off when the IP Phone Normal is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press the key, select...

  • Page 66: Customizing Your Ip Phone 1230-Advanced Features

    Customizing your IP Phone 1230—advanced features Customizing your IP Phone 1230—advanced features You can customize features on your IP Phone 1230 to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only.

  • Page 67: Managing Your Station Control Password

    Customizing your IP Phone 1230—advanced features Note: The menus are Password Admin Virtual Office Login not available on every IP Phone 1230. Consult your system administrator. Managing your Station Control Password You can assign a Station Control Password (SCPW) to: •...
  • Page 68 Select new password. Note: If you are locked out of your IP Phone 1230, or if you forget your SCPW, contact your system administrator. Turning Password Protection on or off Use the following procedure to turn Password Protection on or off.

  • Page 69: Configuring An Electronic Lock On Your Ip Phone

    Configuring an Electronic Lock on your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone 1230. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see “Managing your Station Control Password”...
  • Page 70 4. If you dial locally, press the Goodbye key. (Goodbye) If you dial the FCC remotely, dial your Unlocking your IP Phone 1230 Use the following procedure to unlock your IP Phone 1230. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 71: Customizing The Personal Directory

    Customizing your IP Phone 1230—advanced features 3. Dial your Station Control Password. 4. If you dial locally, press the Goodbye key. (Goodbye) If you dial the FCC remotely, dial your Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice.

  • Page 72: Editing An Entry

    Customizing your IP Phone 1230—advanced features 2. Press the soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3. Use the dialpad to enter the name. To enter special characters, press the navigation key.

  • Page 73: Deleting An Entry

    Customizing your IP Phone 1230—advanced features 2. Press the keys to scroll up Down or down, and then select the desired entry. Edit 3. Press the soft key and make the Edit necessary changes. 4. Press the soft key to save the Done changes.
  • Page 74 Customizing your IP Phone 1230—advanced features 4. Press the soft key to delete the entry. Confirm Cancel Press the soft key to return to the Personal Directory without deleting the entry. Copying an entry Use the following procedure to copy an entry in the Personal Directory.

  • Page 75: Searching For An Entry

    Customizing your IP Phone 1230—advanced features 6. Press the soft key to save the Done changes. Done Cancel Press the soft key to return to Cancel the Personal Directory without saving your changes. Searching for an entry Use the following procedure to search for an entry in the Personal Directory.

  • Page 76: Configuring The Local Tools Menu

    Customizing your IP Phone 1230—advanced features Configuring the Local Tools menu Your IP Phone 1230 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1230. CAUTION Many of the options discussed in this section are for administrator use only.
  • Page 77 Customizing your IP Phone 1230—advanced features The function of some keys on the IP Phone 1230 differs based on the situation. Table 5 on page 77 describes the function of each key for navigating and using menus. Table 5: Navigation key functions in menus...
  • Page 78 Customizing your IP Phone 1230—advanced features When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 78 describes the navigation key functions in Edit mode.
  • Page 79 Customizing your IP Phone 1230—advanced features Note: Changes made to the display using this method are Contrast lost if you reset the IP Phone. To avoid this situation, Nortel recommends that you use the Contrast Adjustment control in the menu for contrast adjustment. Telephone Options Use the following procedure to adjust the Contrast setting.

  • Page 80: Local Diagnostics

    Language… 2. Local Diagnostics submenu offers the following choices: 2. Local Diagnostics • IP Set and DHCP Information—View reports about IP Phone 1230 and DHCP operation. • Network Diagnostic Tools—Diagnose network problems using ping and trace route tools. •...

  • Page 81: Using Virtual Office

    Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phone to connect to your IP Phone 1230 does not have to be another IP Phone 1230.
  • Page 82 Customizing your IP Phone 1230—advanced features Table 8: Virtual Office connection availability (Part 2 of 2) IP Phone Can I log on to IP Phone 1230? IP Phone 1120E Yes, with extra key restrictions IP Phone 1140E Yes, with extra key restrictions...
  • Page 83 Customizing your IP Phone 1230—advanced features Figure 6: Virtual soft key Virtual 1. Press the soft key. Virtual 2. At the prompt, enter your user ID. 3. Press the key. Enter...

  • Page 84: Using Virtual Office On Your Remote Ip Phone

    IP Phone that you use to log on to your Virtual Office. All features are the same as they appear on your office IP Phone 1230. An IP Phone 1120E that is logged on remotely to an IP Phone 1230 provides less information than the IP Phone 1230 because it has fewer display lines.

  • Page 85: Using Virtual Office On Your Office Ip Phone

    Customizing your IP Phone 1230—advanced features Using Virtual Office on your office IP Phone When activated for Virtual Office by a remote IP Phone, your office IP Phone logs off and is no longer operational. When you return to the office, disconnect the remote logon to regain control of your office phone.

  • Page 86: Emergency Calls On Your Remote Ip Phone

    Customizing your IP Phone 1230—advanced features Press to allow the IP Phone to log out of Virtual Office or press remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Phone logs out of Virtual Office.

  • Page 87: Operating Your Ip Phone 1230

    Corporate directory, and using the Redial List. Entering and editing text You can enter and edit text on your IP Phone 1230 using the following methods: • “Using the telephone dialpad” on page 87 •...

  • Page 88: Making A Call

    Operating your IP Phone 1230 6. If the key you want is not visible, press the soft key to access More the next layer of soft keys. 7. Press the key to access the symbols. 8. Press the keys to move to a specific symbol.

  • Page 89: Using The Callers List

    Operating your IP Phone 1230 • “Using the Personal Directory” on page 98 • “Using Predial” on page 99 • “Using AutoDial” on page 100 • “Using Ring Again” on page 102 • “Using Last Number Redial” on page 103 •...
  • Page 90 Operating your IP Phone 1230 Dialing an entry Use the following procedure to dial an entry in the Callers List. 1. Press the keys to scroll up Up or Down or down, and then select the desired entry. Dial 2. Press the soft key.

  • Page 91: Using The Redial List

    Operating your IP Phone 1230 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. 1. Press the soft key. 2. Choose to delete the entire Callers List Choose to return to the previous screen Using the Redial List The Redial List logs a maximum of 20 outgoing calls.
  • Page 92 Operating your IP Phone 1230 Dialing an entry Use the following procedure to dial an entry in the Redial List 1. Press the keys to scroll up Up or Down or down, and then select the desired entry. Dial 2. Press the soft key.

  • Page 93: Using Off-Hook Dialing

    Operating your IP Phone 1230 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. 1. Press the soft key. 2. Choose to confirm the deletion of the entire Redial List. Choose to return to the previous screen without deletion.

  • Page 94: Using On-Hook Dialing

    Operating your IP Phone 1230 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 2493 3. Listen for the dial tone and dial the number.

  • Page 95: Using Handsfree Dialing

    Operating your IP Phone 1230 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker or using a headset. 1. Press the key. Handsfree If a headset is connected, press the key. Headset 2. Dial the number.

  • Page 96: Using A Headset

    Operating your IP Phone 1230 Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the key. Mute The LED indicator flashes. (Mute) 2. Press the key again to return to a Mute two-way handsfree conversation.

  • Page 97: Using The Corporate Directory

    Operating your IP Phone 1230 2. Press the key. Headset Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the key. Headset Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries sorted by last name.

  • Page 98: Making A Call Using The Corporate Directory

    Operating your IP Phone 1230 3. Press the soft key to dial the Dial Dial Dial resulting number. Note: If no match occurs to the search query, start a new search or change the information in the initial search. Cancel...

  • Page 99: Using Predial

    Operating your IP Phone 1230 Personal Directory, press the key, and select Directory Personal Directory. 1. Press the keys to scroll up Up or Down or down, and then select a name in the Personal Directory. 2. Press the soft key to dial the Dial resulting number.

  • Page 100: Using Autodial

    Operating your IP Phone 1230 Editing a Predial number Use the following procedure to edit a Predial number. 1. Use the dialpad to enter the number. 2. To erase all numbers, press the Clear soft key. Clear Reenter the numbers to dial.
  • Page 101 Operating your IP Phone 1230 Storing an AutoDial number Use the following procedure to store an Autodial number. 1. Without lifting the handset, press the AutoDial key. AutoDial The screen displays the word Autodial next to the appropriate key. 2. Using the dialpad, dial the telephone...

  • Page 102: Using Ring Again

    Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone 1230 rings when the person you called becomes available. Activating Ring Again Use the following procedure to activate Ring Again.

  • Page 103: Using Last Number Redial

    Operating your IP Phone 1230 2. Press the soft key to Ring Again Ring Again automatically dial the number. Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again before notification. Ring Again 1. Press the soft key a second Ring Again time.

  • Page 104: Using Speed Call

    Operating your IP Phone 1230 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently-called telephone numbers. Storing a Speed Call number Use the following procedure to store a Speed Call number.

  • Page 105: Using System Speed Call

    Operating your IP Phone 1230 3. Dial the code to Speed Call automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone.

  • Page 106: Using Intercom Calling

    Operating your IP Phone 1230 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call.

  • Page 107: Answering A Call

    Operating your IP Phone 1230 Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. 1. Lift the handset. Press the...

  • Page 108: Using Call Pickup

    Operating your IP Phone 1230 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. 1. Press the key. AutoAns AutoAns Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. 1. Press the key. AutoAns AutoAns Note: Calls are not forwarded to the voice message service.
  • Page 109 Operating your IP Phone 1230 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. 1. Lift the handset. 2. Press the soft key. GrpPkp GrpPkp Enter the FFC.

  • Page 110: Managing Calls During A Call

    Operating your IP Phone 1230 3. Dial the DN of the IP Phone that is ringing (and does not belong to your call pickup group). If the pickup DN or group number is invalid (you hear an overflow burst tone and the screen displays Goodbye and try again);...

  • Page 111: Placing A Call On Hold

    Operating your IP Phone 1230 Placing a call on hold Use the following procedure to place a call on hold. 1. Press the key. Hold (Hold) The LCD indicator flashes beside the line on hold. Note: Enabling Automatic Hold automatically places the active call on hold when you answer the second call.

  • Page 112: Returning To The Original Call

    Operating your IP Phone 1230 Answering a call during another call Use the following procedure to answer a call during another call. 1. Upon receiving a call, press the Hold key to place the current call on hold. (Hold) Note: Enabling...

  • Page 113: Using Timed Reminder Recall

    Operating your IP Phone 1230 Transferring a call to a third party Use the following procedure to transfer a call to a third party. Trans 1. Press the soft key during an Trans active call. The calling party is placed on hold. You hear a dial tone.
  • Page 114 Operating your IP Phone 1230 Transfering a call using Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall. Trans 1. Press the soft key. Trans The call is placed on hold. 2. Dial the number to which you are transferring the call.

  • Page 115: Using Attendant Recall

    Operating your IP Phone 1230 Trans 2. Press the soft key and retry Transfer call transfer. If the called party answers, press the key to complete the transfer. Goodbye (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.
  • Page 116 Operating your IP Phone 1230 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Park 1. During an active call, press the soft Park key twice.

  • Page 117: Retrieving A Parked Call

    Operating your IP Phone 1230 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. 1. Press the soft key. Trans Trans Conf Press the soft key.

  • Page 118: Recording A Calling Party (Caller) Number

    Operating your IP Phone 1230 Park 2. Press the soft key. Park 3. Dial the DN where you parked the call. If a parked call is not retrieved within a specific time, it rings back to your IP Phone or to the attendant.

  • Page 119: Managing Calls While Away From Your Desk

    Operating your IP Phone 1230 2. Press the flashing line (DN) key. The call information appears. If you use another feature, you can use key to access information Display associated with those feature keys. Managing calls while away from your desk...

  • Page 120: Using Internal Call Forward

    Operating your IP Phone 1230 2. Dial the DN to which you want to forward your calls. 3. Press the soft key. Fwd. Deactivating Call Forward Use the following procedure to deactivate Call Forward. 1. Press the soft key. Fwd.
  • Page 121 Operating your IP Phone 1230 Forwarding internal calls only Use the following procedure to forward internal calls only. 1. Press the key. IntForward IntForward Lift the handset and enter the Internal FFC. Call Forward Activate 2. Dial the DN to which you want to forward your internal calls.

  • Page 122: Using Remote Call Forward

    Operating your IP Phone 1230 Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another DN from a remote telephone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward.
  • Page 123 Operating your IP Phone 1230 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the key. Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward.

  • Page 124: Managing Multiparty Calls

    Operating your IP Phone 1230 6. Press the key. Managing multiparty calls Use the following features to enable multiparty conversations • “Using Call Join” on page 124 • “Setting up a Conference Call” on page 125 • “Using Conferee Selectable Display” on page 126 •...

  • Page 125: Setting Up A Conference Call

    Operating your IP Phone 1230 Setting up a Conference Call Use the Conference feature to initiate a conference call for a group of three to six people including yourself. The maximum number of people supported in a conference call depends on the IP Phone configuration.

  • Page 126: Using Conferee Selectable Display

    Operating your IP Phone 1230 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. Viewing active conferees Use the following procedure to view active conferees. 1. During a conference call, press the...

  • Page 127: Using Group Call

    Operating your IP Phone 1230 3. For a single conferee, press the key. If configured, the Goodbye (Goodbye) returns an Conference Count Display updated total count of conferees. The LCD indicator turns off. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected.
  • Page 128 Operating your IP Phone 1230 Note: During a group call, only the person who initiated the group call can put the call on hold. Answering a group call Use the following procedure to answer a group call. 1. Lift the handset.

  • Page 129: Managing Calls While Busy At Work

    Operating your IP Phone 1230 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy.
  • Page 130 Operating your IP Phone 1230 Figure 7: Call Deflect If you press the key and no special call treatment has been Deflect configured, your caller receives a busy signal.

  • Page 131: Hotel Applications

    Operating your IP Phone 1230 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1230. In a hotel environment, guests can access the following services: • “Configuring Automatic Wake-Up” on page 131 •...
  • Page 132 Operating your IP Phone 1230 3. Dial the time in a Automatic Wake-Up 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hours followed by the minutes.

  • Page 133: Activating Message Registration

    Operating your IP Phone 1230 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the time in a Automatic Wake-Up 24-hour time format (hhmm).
  • Page 134 Operating your IP Phone 1230 2. Dial the (DN) of the Directory Number IP Phone in the hotel room. 3. Press the key. Changing meter Use the following procedure to change a meter. 1. Press the key. 2. Dial the...

  • Page 135: Using Maid Identification

    Operating your IP Phone 1230 Resetting a meter to zero Use the following procedure to reset a meter to zero. 1. Press the key. 2. Dial the (DN) of the Directory Number IP Phone in the hotel room. 3. Press the key.
  • Page 136 Operating your IP Phone 1230 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped You hear an interrupted dial tone.

  • Page 137: Displaying Room Status

    Operating your IP Phone 1230 Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. 1. Press the key. 2. Dial the (DN) for the Directory Number room.
  • Page 138 Operating your IP Phone 1230 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the key. 2. Dial the (DN) for the Directory Number room. The DN appears followed by a two-digit code.

  • Page 139: Paging Features

    Operating your IP Phone 1230 Paging Features The IP Phone 1230 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 139 • “Using Radio Page” on page 139 • “Using Voice Call” on page 142...
  • Page 140 Operating your IP Phone 1230 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 1. Lift the handset. 2. Dial the FFC. Radio Paging Access You hear the paging tone (two beeps followed by a dial tone).
  • Page 141 Operating your IP Phone 1230 2. Dial the FFC. Radio Paging Access You hear the ringback tone. The paged party can use any telephone to enter a FFC, Radio Paging Answer and their own DN number. 3. If your call remains unanswered for a...

  • Page 142: Call Override Features

    Operating your IP Phone 1230 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. 1. Lift the handset. 2. Press the...

  • Page 143: Overriding A Busy Signal

    Operating your IP Phone 1230 • “Using Enhanced Override” on page 145 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. 1. Dial a number. You receive a busy tone. 2. Press the key.
  • Page 144 Operating your IP Phone 1230 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. 1. Dial a number. You receive a busy tone. 2. Press the key. EnhOvr EnhOvr Enter the FFC to initiate a Override Forced Camp-on.

  • Page 145: Using Enhanced Override

    Operating your IP Phone 1230 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. 2. Press the key. EnhOvr EnhOvr Enter the...

  • Page 146: Using Centrex Services

    Operating your IP Phone 1230 Using Centrex services You can use a few Centrex services from your IP Phone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 146 •...

  • Page 147: Miscellaneous Call Features

    Operating your IP Phone 1230 2. Press the key to call the AutoDial Autodial number desired. 3. Press the key to end the call. Goodbye (Goodbye) Miscellaneous call features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available.

  • Page 148: Charging A Call Or Charging A Forced Call

    Operating your IP Phone 1230 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. 1. Press the soft key. Trans Trans Conf Press the key. Conf 2. Dial the...
  • Page 149 Operating your IP Phone 1230 Dial the FFC. Call Detail Recording 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. Charging a call in progress Use the following procedure to charge a call in progress.
  • Page 150 Operating your IP Phone 1230 3. Dial the charge account number. 4. Press the line (DN) key to return to the 2498 call. Charging a transferred call to an account Use the following procedure to charge a transferred call to an account.
  • Page 151 Operating your IP Phone 1230 4. After you hear the dial tone, dial the number to which you are transferring the call. Trans 5. Press the soft key when you Transfer hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the soft key.

  • Page 152: Using The Buzz Signal

    Operating your IP Phone 1230 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the soft key. Conference Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request.

  • Page 153: Using Privacy Release

    For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide NN-10300-023 Using Record On Demand key If this feature is enabled, you can use the Record on Demand (ROD) feature key to record your telephone conversation.

  • Page 154: Using Save Key

    Operating your IP Phone 1230 • Call Recording (CR) application in ROD Mode - Press the ROD key during an active call to record the call • Bulk Recording - For an active call or unregistered DN/Position ID, call recording is initiated even though the ROD key is not pressed..
  • Page 155 Operating your IP Phone 1230 3. Press the key to save the SAVE conversation.

  • Page 156: Troubleshooting Your Ip Phone 1230

    Troubleshooting your IP Phone 1230 This section provides basic information about troubleshooting your IP Phone 1230 if Virtual Office causes a problem. For additional help, see “How to get help” on page Virtual Office Virtual Office can cause error messages to display on-screen.
  • Page 157 Troubleshooting your IP Phone 1230 Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed Probable cause Action message Invalid ID (1) Incorrect User ID Enter correct User ID. entered. User ID is not in Notify system Gatekeeper database. administrator.
  • Page 158 Troubleshooting your IP Phone 1230 Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed Probable cause Action message Permission Incorrect User ID Enter correct User ID. Denied (3) entered. Remote IP Phone has Notify system no Station Control administrator.

  • Page 159: Flexible Feature Codes

    Troubleshooting your IP Phone 1230 Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed Probable cause Action message Server Network problem. Notify system Unreachable (2) administrator if the problem persists. VOUD Remote IP Phone does Notify system configured on TN not have VOUA Class administrator.
  • Page 160 Troubleshooting your IP Phone 1230 Table 11: Flexible Feature Codes (Part 2 of 2) Feature Feature Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Lock Radio Paging Access...

  • Page 161: Ip Phone 1200 Lcd Expansion Module

    This section provides information about the LCD Expansion Module (12- key self-labeling) supported by the IP Phone 1230. The LCD Expansion Module is a hardware accessory that connects to the IP Phone 1230 and provides additional line appearances and feature keys. Basic features The LCD Expansion Module supports the following features: •...

  • Page 162: Keys And Descriptions

    IP Phone 1200 LCD Expansion Module Keys and descriptions For the location of the keys and components on the LCD Expansion Module, see Figure 8 on page 162. Figure 8: LCD Expansion Module (12-key self-labeling)
  • Page 163 IP Phone 1200 LCD Expansion Module Table 12 on page 163 gives a description of the keys and components of the LCD Expansion Module. Table 12: LCD Expansion Module keys descriptions Key or components Description User-defined feature The keys on the Expansion Modules are keys programmable, with LCD labels.
  • Page 164 IP Phone 1200 LCD Expansion Module...

  • Page 165: Appendix

    Appendix Appendix Sample configuration file <dhcp>TRUE</dhcp> <manual>TRUE</manual> <ipAddress>192.168.100.10</ipAddress> <netmask>255.255.0.0</netmask> <gateway>192.254.100.254</gateway> <domainName>nortel.com</domainName> <dnsServer1>192.168.100.1</dnsServer1> <dnsServer2>192.168.100.2</dnsServer2> 0x00 0 English FALSE TRUE TRUE FALSE TRUE FALSE <syslogServer>syslogServer0</syslogServer> FALSE FALSE 86400 <groupPagingPrefix>groupPagingPrefix0</groupPagingPrefix> TRUE <conferenceServerAddress>conferenceServerAddress0</ conferenceServerAddress> <mohServer>mohServer0</mohServer> 15 FALSE application/dtmf-relay handsfree FALSE FALSE FALSE none <natAddress>natAddress0</natAddress>...
  • Page 166 FALSE FALSE <sipAutoDialUserid>sipAutoDialUserid0</sipAutoDialUserid> FALSE FALSE FALSE FALSE TRUE PAId-From-Contact PAId- Contact-To TRUE <manual>TRUE</manual> <ntpIp>ntpIp0</ntpIp> <ntpIp2>ntpIp20</ntpIp2> +00:00 GMT London TRUE <presence> <sipRlsUri>sipRlsUri0</sipRlsUri> </presence> TRUE <intercomPrefixValue>intercomPrefixValue0</intercomPrefixValue> <alertInfoSecret>alertInfoSecret0</alertInfoSecret> <proxyAddress>proxyAddress0</proxyAddress> <proxyPort>5060</proxyPort> FALSE <proxyAddress1>proxyAddress10</proxyAddress1> <proxy1Port>5060</proxy1Port> <!--<autoconfig> <autoConfigAddress>autoConfigAddress0</autoConfigAddress> <autoConfigHttpProxy>autoConfigHttpProxy0</ autoConfigHttpProxy> <autoConfigHttpPort>8080</autoConfigHttpPort> <autoConfigProfile>Profile-C</autoConfigProfile> <autoConfigPath>Nortel/config</autoConfigPath> <autoConfigEveryBoot>TRUE</autoConfigEveryBoot> </autoconfig> <authname>authname0</authname>...
  • Page 167 Sample configuration file <authPassword>authPassword0</authPassword> <authId>authId0</authId> <displayname>displayname0</displayname> FALSE FALSE <mwiReqUri>mwiReqUri0</mwiReqUri> <accProxyAddress>accProxyAddress0</accProxyAddress>--> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress0</ voiceMailServerAddress> <registrarAddress>registrarAddress0</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress0</callForwardAddress> <authname>authname1</authname> <authPassword>authPassword1</authPassword> <authId>authId1</authId> <displayname>displayname1</displayname> FALSE FALSE <mwiReqUri>mwiReqUri1</mwiReqUri> <accProxyAddress>accProxyAddress0</accProxyAddress> <accProxyPort>5060</accProxyPort>...
  • Page 168 Sample configuration file <voiceMailServerAddress>voiceMailServerAddress1</ voiceMailServerAddress> <registrarAddress>registrarAddress1</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress1</callForwardAddress> <authname>authname2</authname> <authPassword>authPassword2</authPassword> <authId>authId2</authId> <displayname>displayname2</displayname> FALSE FALSE <mwiReqUri>mwiReqUri2</mwiReqUri> <accProxyAddress>accProxyAddress2</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress2</ voiceMailServerAddress> <registrarAddress>registrarAddress2</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress2</callForwardAddress> <authname>authname3</authname> <authPassword>authPassword3</authPassword> <authId>authId3</authId>...
  • Page 169 Sample configuration file <displayname>displayname3</displayname> FALSE FALSE <mwiReqUri>mwiReqUri3</mwiReqUri> <accProxyAddress>accProxyAddress3</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress3</ voiceMailServerAddress> <registrarAddress>registrarAddress3</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress3</callForwardAddress> <authname>authname4</authname> <authPassword>authPassword4</authPassword> <authId>authId4</authId> <displayname>displayname4</displayname> FALSE FALSE <mwiReqUri>mwiReqUri4</mwiReqUri> <accProxyAddress>accProxyAddress4</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress4</ voiceMailServerAddress>...
  • Page 170 Sample configuration file <registrarAddress>registrarAddress4</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress4</callForwardAddress> <authname>authname5</authname> <authPassword>authPassword5</authPassword> <authId>authId0</authId> <displayname>displayname5</displayname> FALSE FALSE <mwiReqUri>mwiReqUri5</mwiReqUri> <accProxyAddress>accProxyAddress5</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress5</ voiceMailServerAddress> <registrarAddress>registrarAddress5</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress5</callForwardAddress> <authname>authname6</authname> <authPassword>authPassword6</authPassword> <authId>authId6</authId> <displayname>displayname6</displayname> FALSE FALSE...
  • Page 171 Sample configuration file <mwiReqUri>mwiReqUri6</mwiReqUri> <accProxyAddress>accProxyAddress6</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress6</ voiceMailServerAddress> <registrarAddress>registrarAddress6</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress6</callForwardAddress> <authname>authname7</authname> <authPassword>authPassword7</authPassword> <authId>authId0</authId> <displayname>displayname7</displayname> FALSE FALSE <mwiReqUri>mwiReqUri7</mwiReqUri> <accProxyAddress>accProxyAddress7</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress7</ voiceMailServerAddress> <registrarAddress>registrarAddress7</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20...
  • Page 172 Sample configuration file <callForwardAddress>callForwardAddress7</callForwardAddress> <authname>authname8</authname> <authPassword>authPassword8</authPassword> <authId>authId8</authId> <displayname>displayname8</displayname> FALSE FALSE <mwiReqUri>mwiReqUri8</mwiReqUri> <accProxyAddress>accProxyAddress8</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress8</ voiceMailServerAddress> <registrarAddress>registrarAddress8</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress8</callForwardAddress> <authname>authname9</authname> <authPassword>authPassword9</authPassword> <authId>authId9</authId> <displayname>displayname9</displayname> FALSE FALSE <mwiReqUri>mwiReqUri9</mwiReqUri>...
  • Page 173 Sample configuration file <accProxyAddress>accProxyAddress9</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress9</ voiceMailServerAddress> <registrarAddress>registrarAddress9</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForwardAddress9</callForwardAddress>...
  • Page 174 Sample configuration file...

  • Page 175: Terms You Should Know

    Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 176 Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices, such as your telephone and computer. Directory Number (DN) A number consisting of one to seven digits for an IP Phone, and also known as an extension number.
  • Page 177 Terms you should know Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Information display Any display of call activity, lists, prompts, and status of calls. If the text message exceeds the available display area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
  • Page 178 Terms you should know Network Address IP address. Uniquely identifies a device on the network. Used for routing information to that device. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Phone, or (d) a line is automatically selected for an outgoing call.
  • Page 179 Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Session Initiation Protocol. This is the call-control protocol used by your telephone. SIP Proxy Server A device on the network that acts on behalf of your telephone, translating and routing call-control messages SIP Registrar A device on the network that manages user-location information.
  • Page 180 Terms you should know Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).
  • Page 181 Terms you should know VoIP Voice over Internet Protocol. This is a telephone technology where voice and control signals are transmitted over an IP, or Internet Protocol, packet-switched network. This makes more efficient use of network resources and allows more sophisticated features than traditional telephone technology, where audio is transmitted over a circuit-switched network.
  • Page 182 Terms you should know...

  • Page 183: Index

    Index Index Configuring New Call Indication 52 Configuring Preferred Name Match About the IP Phone 2004 175 Accessing display diagnostics 47 Configuring the Area Codes 54 Accessory Expansion Module 11 Configuring the Callers List log 51 Adjusting volume 43 Configuring the Local Tools Menu Answering a call 107 Applications 29 Configuring the name display...
  • Page 184 Message Registration 133 Indicator status 177 Message waiting indicator 180 Information display 177 Miscellaneous Call Features 147 Installing your IP Phone 1230 34 More key 26 Interrupted dial tone 177 Mute key 27 IP Phone 1200 Expansion Module Muting a handsfree call 96...
  • Page 185 Index Status Messages 180 Switchhook 180 Paging tone 178 Switching from handset mode to Password Admin 32 handsfree 96 Performing Diagnostics 50 Switching from handsfree to Placing a call on hold 111 handset mode 96 Power over Ethernet 11 Switching from handsfree to Privacy Release 153 headset 97 System or Switch 180...
  • Page 186 Index Using Internal Call Forward 120 Using Last Number Redial 103 Using Make Set Busy 129 Using Off-hook dialing 93 Using On-hook dialing 94 Using Predial 99 Using Remote Call Forward 122 Using Ring Again 102 Using Speed Call 104 Using System Speed Call 105 Using the Callers List 89 Using the Corporate Directory 97...

  • Page 188: User Guide

    CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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