Troubleshooting - Insignia NS-BRDVD User Manual

Insignia NS-BRDVD Blu-ray Disc Player

Troubleshooting

Warning
Do not try to repair your player yourself. There are
no user-serviceable parts inside.
Instead, turn off your player, unplug the power
cord, and contact qualified service personnel.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture
or black and white picture
with Blu-ray Disc or DVD
No sound or distorted sound
Picture freezes momentarily
during playback
Solution
• Make sure that the power
cord is connected
correctly and securely.
• Unplug the power cord,
wait 5 to 10 seconds, then
plug it back in again.
• Make sure that the TV is
turned on.
• Make sure that all cables
are connected correctly
and securely.
• Make sure that the
connected TV or other
device supports HDCP.
Your player will not output
a video signal unless the
other device supports
HDCP.
• Make sure that the output
format for your player
matches the input format
for the connected device.
• If the HDMI Deep Color
setting is set to Auto,
change the setting to Off.
Set the HDMI Video
Resolution setting to
something other than Auto
or 1080p24.
• Sometimes a small
amount of picture
distortion may appear.
This is not a malfunction.
• Connect your player
directly to the TV. If RCA
A/V cables are connected
to a VCR, the video may be
distorted because of the
copyright system.
• Make sure that the disc is
compatible with your
player.
• Adjust the volume.
• Make sure that the
speakers are connected
correctly and securely.
• If you are using an HDMI
connection, make sure
that the HDMI cable is
connected correctly and
securely.
• Adjust the settings in the
Audio menu.
• Check the disc for
fingerprints and scratches.
• If the disc is dirty, clean
the disc.
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Problem
Cannot play a disc
Cannot read an SD memory
card
When disc is removed,
start-up screen does not
appear
The remote control does not
work
Buttons do not work or your
player stops responding
Your player does not
respond to some operating
commands during playback
You player cannot read the
disc
Angle does not switch
Playback does not start
when the title is selected
Password forgotten
Solution
• Make sure that the disc
label is facing up.
• If the disc is dirty, clean
the disc.
• Try another disc. The disc
may be warped or
damaged.
• The disc's rating may be
blocked by the parental
controls. Unlock parental
controls or change the
rating level.
• Make sure that the disc is
compatible with your
player.
• The card format does not
match your player's
format.
• The card is not compatible
with your player.
• Reset your player by
turning it off, then on
again.
• Aim the remote control
directly at the remote
control sensor on the front
of your player.
• Decrease the distance
between the remote
control and the remote
control sensor on the front
of your player.
• Make sure that the + and –
symbols on the batteries
match the + and –
symbols inside the battery
compartment.
• Replace the batteries.
• Unplug the power cord for
5 to 10 seconds, then plug
it back in.
• Some discs do not permit
some commands. Check
the instructions that came
with the disc.
• Make sure that the disc is
inserted label side up.
• Make sure that the disc is
compatible.
• If the disc is dirty, clean
the disc.
• Try another disc. The disc
may be warped or
damaged.
• Moisture may have
condensed inside your
player. Let your player sit
for one to two hours to let
the condensation
evaporate.
• Not all discs are recorded
with multiple angles.
• If a disc is recorded with
multiple angles, every
scene may not have
multiple angles.
• The title may be blocked
by the parental controls.
Unlock parental controls
or change the rating level.
• Press the number buttons
to enter 4737. Your
password is cleared.
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