Field Service Mode; Overview - GE Profile Harmony WPGT9360 Technical Service Manual

Overview

The washer control has a fi eld service mode that
can be accessed by the service technician in order
to give critical information on the status of various
components of the washer. This mode will aid the
service technician in quickly identifying failed or
improper operation of components and systems.
The service mode does not use error codes to
identify problems. Instead, the LCD screen displays
a list of components or systems to be checked if a
problem is detected.
To enter the service mode:
Note: Once the service mode is entered, all
membrane keypanel buttons are disabled.
1. Press the POWER key to turn the washer on.
a. If the washer is on and the HOME screen is
displayed, proceed to step 2. If the home
screen is not displayed, press HOME on the
keypanel.
TOUCH TO SELECT WASH CYCLE
COLOR
BY
SPECIAL
BY
FABRIC CYCLES
2. Press HELP. The main help screen is displayed.
MACHINE
PREFERENCES
TROUBLE SHOOTER

Field Service Mode

GARMENT
BY
STAIN
INSPECTOR
HOME SCREEN
HELP
– 42 –
3. Press and hold MY CYCLES and BACK
simultaneously for 3 seconds:
a. The control will display any recorded errors.
If no errors have been recorded, press EXIT
to return to the HOME screen.
Note: If the washer does not enter into service
mode, press the POWER key to turn the unit off.
Press the POWER key again to turn the power/
display back on. Repeat steps 2 and 3.
SERVICE MODE DIAGNOSTICS
THERE ARE NO SERVICE PROBLEMS
DETECTED WITH THIS UNIT.
EXIT
b. If errors have been recorded, use the error
chart in the troubleshooting section for
proper diagnostic procedures.
SERVICE MODE DIAGNOSTICS
WATER IS NOT DISPENSING INTO UNIT
PROPERLY.
CHECK WATER LINE CONNECTIONS,
WATER VALVES, AND DETERGENT
/ BLEACH / ADDITIVE DISPENSERS,
PRESSURE SENSOR SYSTEM.
REMEMBER TO ALWAYS UNPLUG UNIT
PRIOR TO ANY SERVICING
EXIT
c. A MORE icon will be displayed on the LCD
screen if additional problems have been
recorded. Press MORE to list additional
errors.
SERVICE MODE DIAGNOSTICS
WATER IS NOT DISPENSING INTO UNIT
PROPERLY.
CHECK WATER LINE CONNECTIONS,
WATER VALVES, AND DETERGENT
/ BLEACH / ADDITIVE DISPENSERS,
PRESSURE SENSOR SYSTEM.
REMEMBER TO ALWAYS UNPLUG UNIT
PRIOR TO ANY SERVICING
EXIT MORE