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Troubleshooting
General (cont.)
Problem
When I exit PANA LINK, the Viewer
does not close.
The PANA LINK does not work
properly.
I cannot send or receive a fax
through PANA LINK.
I cannot open a TIFF file.
36
Cause & Remedy
≥The viewer can be operated separately, so when the PANA LINK is
closed, it remains open.
≥Click the
button to exit PANA LINK, and restart.
If PANA LINK does not closed, please force it to close by pressing
Ctrl+Alt+Delete keys.
≥When you use a PC with an ECP printer port such as a Compaq
Deskpro or an IBM Aptiva, you may need to change the ECP port
into a standard port:
1. Click the Start button, point the Settings, then Control Panel.
2. Double-click System.
3. Double-click Ports [COM & LPT] from the Device Manager tab.
4. Double-click ECP Printer Port (LPT1).
5. Click the Update Driver... button on the Driver tab.
—The Update Device Driver Wizard starts.
6. Click the "NO, select driver from list" button.
7. Click Show all hardware and choose Standard Port types
from the Manufacturers list, and Printer Port from Models.
8. Click the Finish button.
If you are required to insert the Windows 95/98 CD-ROM, please
do the following.
1) Insert the Windows 95/98 CD-ROM. The Copying files dialog
box appears.
2) Click the Browse button, and then choose Win95/98 folder
from the list.
3) Click the OK button. The Version Conflict dialog box appears.
Please check Your version here. If it is 4.00.955, click Yes.
You may need to change the ECP port in the BIOS system
settings. It varies by PC, please refer to your PC operating
instructions or manufacturer for instructions.
Please verify the LPT.VXD version is 4.00.955:
1) Click the Start button, point to Settings, then Control Panel.
2) Double-click System, and then open the Device Manager tab.
3) Double-click Ports [COM & LPT] from the Device Manager tab.
4) Double-click Printer Port (LPT1).
5) Click the Driver tab. Verify whether the File version is
4.00.955.
Note: If it is an old version, you must uninstall PANA LINK first,
then reboot the PC, and re-install it again.
≥You must change the compression format of the file. For example,
to convert an image using WANG Imaging, proceed as follows:
1. Click on the Start button, point to Programs – Accessories,
then click Imaging.
2. Open the TIFF file that you cannot open in the PANA Viewer.
3. Open the Page menu, then click Convert.
—The Convert dialog box appears.
4. Click the Compression tab, then choose [CCITT Group 3 (1d)
Modified Huffman] from the Compression drop-down list.
5. Click the OK button.
—The file's compression format is changed.
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