Parking A Call - Nortel i2004 User Manual

Parking a call

You can park an active call so another user can retrieve it. A call can either be
parked and assigned a call ID for general retrieval or it can be parked for a specific
user. Refer to
ID to retrieve a parked call. If a call is parked for you specifically, then a message
displays on your telephone with softkeys to Retrieve, Ignore or make a NewCall.
To park an active call for general retrieval
1 Press the Park softkey.
2 Press the Park softkey again. The display shows the parked call and the call
ID number to retrieve it.
3
Communicate the call ID number to the person that needs to retrieve the call.
If the call is not retrieved then it rings back on your telephone.
To park an active call for a specific user
1 Press the Park softkey.
2 Press the User softkey.
3 Enter the name or address of the person who needs to retrieve this call and
press the Ok softkey. The user you designate to retrieve this parked call
"Retrieve parked call" on page
Tip: This feature must be enabled in your service package. Contact your
system administrator for more details.
Tip: Through the Personal Agent (if applicable), you can configure the
amount of time a call is parked before it rings back to you. Refer to the
Personal Agent User Guide for more information.
Standard—Nortel Networks Confidential
Chapter 4 Making calls
75, for instructions on entering a call
i2004 Internet Telephone User Guide
55