Appendix B: Frequently Asked Questions; Software Installation Problems - Palm IIIe Handbook

Appendix B
Frequently Asked Questions
If you encounter a problem with your Palm IIIe™ organizer, do not
call Franklin Covey Technical Support until you have reviewed the
following list of frequently asked questions, and you have also
reviewed the following:
The README file and HelpNotes located in the folder where you
installed the Franklin Planner software on your computer (or on
your installation CD or diskettes)
The Franklin Planner online Help
The most recent Palm IIIe organizer HelpNotes on your regional
web site
If you are still having problems, contact Franklin Covey Technical
Support. See "Technical support" on page 191.
Note: Thousands of third-party add-on applications have been
written for the Palm Computing
are not able to support such a large number of third-party
applications. If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.

Software installation problems

Problem
When I install Franklin
Planner software I get an
error that a modem is
attached to my serial port,
but there is no modem
attached.
Appendix B
platform. Unfortunately, we
®
Solution
Take your organizer out of the cradle
and install again.
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