Appendix B: Frequently Asked Questions; Software Installation Problems - Palm VII Handbook

Appendix B
Frequently Asked Questions
If you encounter a problem with your organizer, please search the
following areas before you contact Customer Care or Technical
Support:
The solutions offered in this chapter
The README file and HelpNotes located in the folder where you
installed Palm™ Desktop organizer software on your computer
(or on your installation CD-ROM or diskettes)
The Palm Desktop online Help
The latest Palm VII™ organizer customer support information on
http://www.palm.net
If you are unable to find a solution in these areas, contact Customer
Care or Technical Support. For e-mail addresses and telephone
numbers, see the Getting Started guide, which comes with your
organizer.
Note: Many third-party add-on applications have been designed for
the Palm Computing
able to support such a large number of third-party
applications. If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.

Software installation problems

Problem
When I install Palm
Desktop software I get an
error that a modem is
attached to my serial port,
but there is no modem
attached.
Appendix B
platform. Unfortunately, we are not
®
Solution
Take your organizer out of the cradle
and install again.
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