Obtaining Warranty Service (Year 2000 Warranty Only) - Palm IIIe Handbook

Computing products.
Any Palm Computing platform application supplied by Palm Computing, Inc. that
makes correct use of Palm Computing platform date and time functions will not have a
problem transitioning to the year 2000. The date and time utilities for the Palm Comput-
ing platform use 32 bits to store seconds, starting at January 1, 1904. This approach al-
lows the correct representation of dates up to 6:28:15 A.M. on February 6, 2040.
Provided the product is still being sold, Palm Computing, Inc. will make software en-
hancements to remove this limitation to the Palm Computing platform well in advance
of this date.
If it appears that any Palm Computing product does not perform properly with regard
to such date-data on and after January 1, 2000, and Customer notifies Palm Computing
before the later of April 1, 2000, or ninety (90) days after original purchase of the product
from Palm Computing, Inc. or its authorized reseller, Palm Computing shall, at its op-
tion and expense, provide a software update which would effect the proper perfor-
mance of the product, repair the product, deliver to Customer an equivalent product to
replace the product, or, if none of the foregoing is feasible, refund to Customer the pur-
chase price paid for the product.
Any software update or replaced or repaired Palm Computing product will carry a Year
2000 Limited Warranty for ninety (90) days after purchase or until April 1, 2000, which-
ever is later.
Customers using date and time utilities other than those supplied by Palm Computing
should check with the developer to determine if the software will correctly handle all of
the subtle issues of date and time conversion.

Obtaining Warranty Service (Year 2000 Warranty Only)

Note: For warranty service under the Year 2000 Warranty, the customer must
contact Palm Computing. For all other warranty service, the customer must
contact Franklin Covey Company.
Customer must contact a Palm Computing, Inc. Technical Support or Customer Service
center within the applicable warranty period to obtain warranty service authorization.
Dated proof of original purchase from Palm Computing or its authorized reseller will
be required. Palm Computing is not responsible for Customer products or parts re-
ceived without a warranty service authorization. In the United States, Palm Computing,
Inc. may ship a replacement product or part prior to receiving the original product or
part ("advance exchange"). If advance exchange is not available, then the repaired prod-
uct or part will be shipped as soon as reasonably possible, which will be no later than
thirty (30) days after Palm Computing receives the original product or part. Repaired or
replacement products will be shipped to Customer at Palm Computing's expense. The
repair and replacement process for products or parts in locations outside of the United
States will vary depending on Customer's location.
Products or parts shipped by Customer to Palm Computing must be sent prepaid and
packaged appropriately for safe shipment, and it is recommended that they be insured
or sent by a method that provides for tracking of the package. When an advance ex-
change is provided and Customer fails to return the original product or part to Palm
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