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If the NetVista thin client is not functioning properly, and an error code or text
message appears on your screen, consult Table 7. Contact your technical support,
reseller, or IBM, if these steps do not resolve the problem.
Table 7. Error codes and text messages
Symptom
An error code or text message
appears on the screen.
A boot interruption screen appears. Press F10 to reboot the NetVista thin client.
Table 8 defines the error messages that can appear when you power on the
NetVista thin client. This table provides information that you must only follow
under the direction of the IBM Service and Support team.
Table 8. NSBxxxx error codes and text messages
Error code
Error message
NSB00030
Canceled by user.
NSB01500
Battery dead.
NSB11500
On board memory
failure.
NSB11510
Slot %d memory failure.
Non-volatile memory messages (NVRAM) (NSB11xxx)
NSB12500
Checksum failure for
nonvolatile memory.
NSB12510
Not able to access
nonvolatile memory.
NSB12520
Setting nonvolatile
memory to
manufacturing defaults.
NSB12530
Detected reset jumper.
NSB12540
New nonvolatile memory
structure detected.
1. Record any error messages, audio beep sequences,
or LED indications, and a description of the
problem.
2. Perform any actions indicated within the error
message.
3. Contact your technical support.
What you should do
General messages (NSB0xxxx)
Press any key to enter the NS Boot utility.
Battery messages (NSB01xxx)
Replace the lithium battery (see
"Appendix B. Hardware maintenance
procedures" on page 45).
Main memory messages (NSB10xxx)
Ensure that the memory is installed
properly, or replace memory (see
"Appendix B. Hardware maintenance
procedures" on page 45).
Ensure that the memory is installed
properly, or replace the memory (see
"Appendix B. Hardware maintenance
procedures" on page 45).
Re-enter NS Boot configuration data, if
different from the default values.
Replace the thin client logic unit (see
"Appendix A. Replacing hardware parts"
on page 41).
Re-enter NS Boot configuration data, if
different from the default values.
The password has been cleared,.
Re-enter NS Boot configuration data, if
different from the default values.
Audio messages (NSB21xxx)
What you should do
Resolving hardware problems
37
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