Appendix A Faqs - Zte ZXHN H108N User Manual

1 All indicators are off after the ZXHN H108N equipment is powered on.
First make sure that you have inserted the power adapter of the ZXHN H108N into a working
power socket and that the ZXHN H108N has been powered on (the switch button is pressed
down). If the indicators are still off after confirmation of the above items, the hardware is
damaged probably. You may contact local operators for maintenance. Never dismantle the
equipment by yourself.
Will ADSL affect the telephone conversation quality? Will making phone calls cause a slow
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online rate?
ADSL separates voices from data through the frequency division multiplexing technology.
Therefore, voices and data run in different paths without mutual interference. Neither the access
rate nor conversation quality will fall even if you are in a call and on line simultaneously.
3 Sometimes, the ADSL users cannot gain access to the Internet normally.
First check whether the ZXHN H108N is in the normal state (Check the indicators with this user
manual). If yes, the computer or application network may be faulty, which is unrelated with
ADSL. If the ADSL MODEM is abnormal, check the status of indicators one by one to remove
the fault.
You are suggested to first make sure the following items before seeking help from operators: 1.
The ADSL telephone cable connectors are proper; 2. The ADSL is away from the power cable and
large-power electronic devices; 3. No telephone extensions and fax machines are installed
between the ADSL incoming line and splitter; 4. The splitter has been correctly installed; 5. The
ADSL MODEM is of good heat dissipation.
4 Password verification failure.
MODEM synchronization and connection are normal. However, sometimes the password fails to
be verified.
1. Note that the account and password are case sensitive and some accounts contain a domain
name.
2. Virtual dialup software. It is possible that sometimes the virtual dialup software is faulty, or
conflict with other software in the operating system. At this time, you are suggested to reinstall
the dialup software or replace it with other software.
3. Network adapter drive program problem.
4. In arrears of fees. Pay the fee timely in this case.
What are reasons for ADSL synchronization failure (also referred to link down or link
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establishment failure)?

Appendix A FAQs

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