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HKTS 9/16
Troubleshooting
This unit is designed for trouble-free operation. Most problems users encounter are due to operating errors. So if you have a problem, first check this list for a possible solution.
If the problem persists, consult your authorized harman kardon service center.
If there is no sound from any of the speakers:
If there is no sound coming from one speaker:
If there is no sound coming from the center speaker:
If there is no sound coming from the surround speakers:
If there is no sound coming from the subwoofer:
If the system plays at low volumes but shuts off as volume is increased:
you can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.
•
Check that the receiver/amplifier is on and a source is playing.
•
Make sure that all wires and connections between the receiver/amplifier and the speakers are
connected properly.
•
Make sure none of the speaker wires is frayed, cut or punctured.
•
Review the proper operation of your receiver/amplifier.
•
Check that the balance control on your receiver/amplifier is not set all the way to one channel.
•
Check your receiver/amplifier's speaker setup procedure to make sure that he speaker in
question has been enabled and its volume level has not been turned all the way down.
•
Make sure that all wires and connections between the receiver/amplifier and the speaker are
connected properly.
•
Make sure the speaker wires are not frayed, cut or punctured.
•
Check your receiver/amplifier's speaker setup procedure to make sure that the center speaker
has been enabled and its volume level has not been turned all the way down.
•
Make sure that all wires and connections between the receiver/amplifier and the center speaker
are connected properly.
•
Make sure the speaker wires are not frayed, cut or punctured.
•
If your receiver is operating in Dolby
set to Phantom.
•
Check your receiver/amplifier's speaker setup procedure to make sure that the surround
speakers have been enabled and their volume levels have not been turned all the way down.
•
Make sure that all wires and connections between the receiver/amplifier and the surround
speakers are connected properly.
•
Make sure the speaker wires are not frayed, cut or punctured.
•
Review proper operation of your receiver/processor and its surroundsound features.
•
Make sure the movie or TV show you're watching has been recorded in a surround-sound mode.
If it is not, check to see if your receiver/amplifier has a different surround-sound mode that you
can use.
•
Review the operation of your DVD player and the DVD jacket to make sure the DVD features the
desired Dolby Digital or DTS
surround-sound mode, and that you have properly selected that
®
mode using both the DVD player's menu and the disc's menu.
•
Check that the subwoofer's
Power Cord 9 is plugged into a working AC outlet.
•
Check that the subwoofer's
Power Switch 8 is in the ON position.
Subwoofer Level Control 3 is not turned all the way down (fully
•
Check that the
counterclockwise).
•
Check the audio connection between your receiver/processor and the subwoofer.
•
Check your receiver/amplifier's speaker setup procedure to make sure that the subwoofer has
been enabled and its volume level has not been turned all the way down.
•
Make sure that all wires and connections between the receiver/amplifier and the speakers are
connected properly.
•
Make sure none of the speaker wires is frayed, cut or punctured.
•
If you have an additional pair of front speakers connected to your receiver/amplifier, make
sure that you're not operating the system below the receiver/amplifier's minimum impedance
requirements. Check the receiver/amplifier's documentation for more information.
Troubleshooting
Pro logic
mode, make sure that the center speaker is not
®
®
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