Troubleshooting - Harman Kardon HKTS 65BQ Owner's Manual

HKTS 65BQ

Troubleshooting

Your HKTS 65 system is designed for trouble-free operation. Most problems that users encounter are due to operating or connection errors.
So if you have a problem, first check this list for a possible solution. If the problem persists, consult your authorized Harman Kardon service center.
Problem
If there is no sound from any of the speakers:
If there is no sound coming from one speaker:
If there is no sound coming from the center speaker:
If there is no sound coming from the surround speakers:
If there is no sound coming from the subwoofer:
If the system plays at low volumes but shuts off as
volume is increased:
You can find additional troubleshooting information by clicking on the FAQs link on the Support page at www.harmankardon.com.
Solution
• Check that the receiver/amplifier is on and a source is playing.
• Make sure that all wires and connections between the receiver/amplifier and the speakers are connected properly.
• Make sure that the speaker wires are not frayed, cut or punctured.
• Review the proper operation of your receiver/amplifier.
• Make sure that all wires and connections between the receiver/amplifier and the speaker are connected properly.
• Make sure that the speaker wires are not frayed, cut or punctured.
• Check that the balance control on your receiver/amplifier is not set all the way to one channel.
• Check your receiver/amplifier's speaker setup procedure to make sure that the speaker in question has been enabled
and its volume level has not been turned all the way down.
• Make sure that all wires and connections between the receiver/amplifier and the center speaker are connected properly.
• Make sure that the speaker wires are not frayed, cut or punctured.
• Check your receiver/amplifier's speaker setup procedure to make sure that the center speaker has been enabled and
its volume level has not been turned all the way down.
• I f your receiver is operating in Dolby
• Check your receiver/amplifier's speaker setup procedure to make sure that the surround speakers have been enabled
and their volume levels have not been turned all the way down.
• Make sure that all wires and connections between the receiver/amplifier and the surround speakers are connected
properly.
• Make sure the speaker wires are not frayed, cut or punctured.
• Review proper operation of your receiver/processor and its surround sound features.
• Make sure the movie or TV show you're watching has been recorded in a surround-sound mode. If it is not, check to see
if your receiver/amplifier has a different surround-sound mode that you can use.
• Review the operation of your DVD player and the DVD jacket to make sure the DVD features the desired Dolby Digital
or DTS ® surround-sound mode, and that you have properly selected that mode using both the DVD player's menu and
the disc's menu.
• Check that the subwoofer's Power cord is plugged into a working AC outlet.
• Check that the subwoofer's Power switch is in the "On" position.
• Check that the subwoofer has been properly connected to your receiver/amplifier.
• Check that the subwoofer's Level control is not turned all the way down.
• Check your receiver/amplifier's speaker setup procedure to make sure that the subwoofer has been enabled and its
volume level has not been turned all the way down.
Wireless operation:
• Check that the transmitter is properly connected to your receiver/amplifier.
• Make sure that the Wireless Code switches on the transmitter and subwoofer are both set at the same setting.
• Make sure that all wires and connections between the receiver/amplifier and the speakers are connected properly.
• Make sure none of the speaker wires is frayed, cut or punctured.
• If you're using more than one pair of main speakers, check to be sure that you're not operating the system below the
receiver/amplifier's minimum impedance requirements.
Pro Logic mode, make sure that the center speaker is not set to Phantom.
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Troubleshooting
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