Comdial Conversip EPI00G-L12 User Manual
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Comdial Conversip EPI00G-L12 User Manual

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CONVERSip EP100G-L12 / EP100G-I12
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User Guide

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Summary of Contents for Comdial Conversip EPI00G-L12

  • Page 1 CONVERSip EP100G-L12 / EP100G-I12 Endpoint User Guide...

  • Page 2: User Guide

    CONVERSip, MP5000, FXII, EP100G-I12, and EP100G-L12 are trade- marks of Comdial Corporation. All other product names are trademarks of their respective owners. February, 2005 GCA70-412 Feb ‘05...
  • Page 3 • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help Feb ‘05 Comdial...
  • Page 4 Introduction This Page Intentionally Left Blank Comdial Feb ‘05...
  • Page 5 EP100G-L12 / EP100G-I12 User Revision History Version Changes Date Initial Release 2/24/05 Feb ‘05 Comdial...
  • Page 6 Introduction This Page Intentionally Left Blank Comdial Feb ‘05...

  • Page 7: Introduction

    To signify when you are to act upon an item, parameter, button, etc. we italicize the name of the item being acted upon. For example, the following sentences instruct you to press a specific key on your keyboard. • Press Enter. • Press Esc. Feb ‘05 Comdial...
  • Page 8 In this instance, we use the “~ “ character to indicate the range. For example, 05-01-1~3-001~100 tells you to enter: • 05 • 01 • a 1, 2, or 3, • a three-digit number that falls in the 001 to 100 range. viii Comdial Feb ‘05...

  • Page 9: Table Of Contents

    1.4.4 Setting a Personal Ring Tone........25 1.4.5 Setting Volume Levels ..........25 1.5 Answering and Making Calls ...........26 2. ANSWERING CALLS .............29 2.1 Answering Outside Calls ..........29 2.2 Answering Intercom (Internal) Calls ........31 2.3 Night-Transferred Calls - Line Access From Any Station ................32 Feb ‘05 Comdial...
  • Page 10 3.2 Making Intercom Calls .............41 3.2.1 Tone First ..............42 3.2.2 Voice First ..............42 3.3 Automatic Dialing ............43 3.4 Redialing................44 3.4.1 Redial - Last-Dialed Number........44 3.4.2 Redial Programming (Storing Numbers) ....44 3.5 Camping On - Busy Station, Automatic Callback....45 Comdial Feb ‘05...
  • Page 11 4.6 Transferring Calls .............61 4.6.1 Screened Transfers............63 4.6.2 Unscreened Transfers..........64 4.6.3 Hot Transfer ..............65 4.6.4 Quick Transfer ............65 5. NONVERBAL MESSAGING .........67 5.1 LCD Message Delivery ............67 5.2 Message Waiting Light and Messaging ......70 5.3 Response Message Delivery ..........71 Feb ‘05 Comdial...
  • Page 12 7.9.1 Setting Ringer Volume Level........96 7.9.2 Setting Speaker Volume Level........96 7.9.3 Setting Handset Volume Level........96 7.9.4 Setting Headset Volume Level........97 7.9.5 Setting Group Listening Volume Level ....97 7.9.6 Setting Background Music Volume Level ....97 7.9.7 Muting Your Endpoint ..........98 Comdial Feb ‘05...
  • Page 13 APPENDIX A FEATURE ACCESS CODES ....103 APPENDIX B DISPLAY ABBREVIATIONS ....107 APPENDIX C SPEAKERPHONE CHARACTERISTICS............113 C.1 Full-Duplex Speakerphone Characteristics ....113 C.2 Speakerphone User Guidelines........114 APPENDIX D FEATURE NETWORKING SUPPORT ................117 APPENDIX E GLOSSARY ..........127 INDEX ..................137 Feb ‘05 Comdial xiii...
  • Page 14 Contents This Page Intentionally Left Blank Comdial Feb ‘05...

  • Page 15: Overview

    EP100G-L12 / EP100G-I12 User 1. OVERVIEW Congratulations and thank you for using a Comdial endpoint! Your EP100G-L12/EP100G-I12 Speakerphone is supported by a communi- cation system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.
  • Page 16 (EP100G-I12 only). Message-Waiting Indicates that a message awaits pick up. Light Microphone Allows hands-free operation of EP100G-L12/ Opening EP100G-I12 (speak clearly toward microphone opening). Speaker • Sounds distant party’s voice. • Sounds ringing and call-in-progress tones. Comdial Feb ‘05...

  • Page 17: Speakerphone Buttons

    Busy Lamp Field dialing functions. (DSS/BLF) • Allow you to store extension numbers for Programmable Direct Station Selection (DSS). Buttons • May be programmed as a feature button. • May be designated a line button by your system installer. Feb ‘05 Comdial...
  • Page 18 • Places flash while programming speed dial number. Transfer/Conference • Transfers calls. Button (TRNS/ • Sets up conference calls. CONF) Volume Control Regulates the volume of the ringer, speaker, (VOLUME UP or handset, headset, background music, and VOLUME DOWN) group listening mode. Comdial Feb ‘05...

  • Page 19: Speakerphone Display Lights

    Note: You can find the programmable buttons that the installer designates as line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features. Feb ‘05 Comdial...

  • Page 20: Intercom Button

    Winking red = message awaits pick up. WAITING Button SPEAKER Button • On steady (with the endpoint on hook and busy) = speakerphone mode • On steady (with endpoint on hook and idle) = background music is turned on. Comdial Feb ‘05...

  • Page 21: Using The Large Screen Display

    VMAIL. If your voice mail has four messages for you, for example, the VMAIL display is replaced by 4MSG. Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set. Feb ‘05 Comdial...

  • Page 22: Setting Up Your Speakerphone

    • Your endpoint has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the endpoint, the pedestal is in its lowest position flush against the pedestal. Comdial Feb ‘05...

  • Page 23: Using Your Speakerphone

    I12, press the preprogrammed speed dial or DSS/BLF button. Speak toward the endpoint when your party answers. To answer a call with your EP100G-L12/EP100G-I12, perform the following steps. 1. Press the INTERCOM or line button with the flashing red or orange light. Feb ‘05 Comdial...

  • Page 24: Setting Display Contrast

    Con- tract Level) once for each change of darkness you desire. Each press of the button makes the display darker until you go past level eight and return to level one. 5. Select EXIT to end. Comdial Feb ‘05...

  • Page 25: Setting A Personal Ring Tone

    VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current set- ting. 2. Select SAVE to end. Feb ‘05 Comdial...

  • Page 26: Answering And Making Calls

    When you hear outside ringing (long bursts), press the flashing line button and speak toward the endpoint (or lift the handset if you desire privacy). Comdial Feb ‘05...
  • Page 27 To dial an intercom number manually, perform the following steps. 1. Press INTERCOM. 2. Dial the extension number (called endpoint rings or tone is heard). 3. Speak toward endpoint (or lift the handset if you desire pri- vacy). Feb ‘05 Comdial...
  • Page 28 Overview This Page Intentionally Left Blank Comdial Feb ‘05...

  • Page 29: Answering Calls

    3. Select Do Not Disturb if you do not wish to answer the call at this time. Note: For more information on setting Do Not Dis- turb at your station, see Section 7.3, Do Not Disturb Condition. Feb ‘05 Comdial...
  • Page 30 • Select Group Listen to Conference activate the speaker while using the handset or headset, so a group can listen to the conversation but not interact with the calling party. • Select Record to record the call (if VMAIL is installed). Comdial Feb ‘05...

  • Page 31: Answering Intercom (Internal) Calls

    3. Select Do Not Disturb if you do not wish to answer the call at this time. Note: For more information on setting Do Not Disturb at your station, see Section 7.3, Do Not Disturb Condition. Feb ‘05 Comdial...

  • Page 32: Night-Transferred Calls - Line Access From Any Station

    When you hear loud ringing anywhere in the system, perform the fol- lowing steps. 1. Lift the handset. 2. Press Intercom. 3. Choose a ringing zone. Dial 65 through 68 to select ringing zone (1-4), or dial 69 to answer for any zone. Comdial Feb ‘05...

  • Page 33: Holding Calls

    After a call has been on hold for the period of time (set by the installer of your system), the system: • sounds four quick hold recall tone bursts at your endpoint, • the flash rate of the line button becomes faster, and • the light turns to orange. Feb ‘05 Comdial...

  • Page 34: Using Directed Call Hold

    To retrieve a held call at another station, perform the following steps. 1. Press INTERCOM. 2. Dial *90. 3. Dial the extension number of the station where the call is cur- rently on hold. 4. Press TAP to answer the call. Comdial Feb ‘05...

  • Page 35: Selecting Specific Held Calls

    HOLD to scan the held call list. Then press TAP to retrieve a call. 2.5 Call Pickup The EP100G-L12/EP100G-I12 offers three distinct methods to answer incoming calls that are ringing at other stations: • group call pickup, • directed call pickup, and • monitored station pickup. Feb ‘05 Comdial...

  • Page 36: Group Call Pickup

    You can answer a call that is ringing at any endpoint in the system if you know the ringing endpoint’s extension number. To do so, perform the following steps. 1. Press INTERCOM. 2. Dial *4. 3. Dial the extension number of the ringing endpoint. Comdial Feb ‘05...

  • Page 37: Monitored Station Pickup

    Speak toward the endpoint, or lift the handset if you want privacy. Note: If you place this call on hold or if you transfer it to another endpoint, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP. Feb ‘05 Comdial...

  • Page 38: Receiving Subdued Off-Hook Voice Announcements (Sohva)

    The mes- sage then appears in the dis- play of the endpoint making the SOHVA. 3. Continue your current call with distant party. (The sys- tem automatically disconnects the SOHVA caller from your endpoint). Comdial Feb ‘05...

  • Page 39: Voice Announce Blocking

    Announcements (SOHVA) and therefore refuses any attempted SOHVAs. To block (unblock) all voice- announced calls, perform the fol- lowing steps. 1. Select OPTIONS. 2. Select Programming. 3. Select Voice Announce Block. 4. Select ON to block voice announcements, or OFF to unblock them. Feb ‘05 Comdial...
  • Page 40 If the system is programmed to leave a returned number in the redial queue, the display shows an S next to numbers that have been returned. To determine who viewed the number and returned the call, dial *. Comdial Feb ‘05...

  • Page 41: Making Calls

    There are two methods for making an intercom call: • tone-first—the called endpoint rings. • voice-first—your voice sounds out at the called endpoint. Your installer can set the system to deliver either tone-first or voice- first calling. Feb ‘05 Comdial...

  • Page 42: Tone First

    INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again. To voice announce manually, press INTERCOM, dial the extension number, and make your announcement. To voice announce automatically, press the DSS/BLF button, and make your announcement. Comdial Feb ‘05...

  • Page 43: Automatic Dialing

    To speed dial a system speed dial number, while on hook dial * and system speed dial number. Speed Dial Options DSS/BLF Buttons: Press button of desired endpoint to dial directly. Keypad: Dial desired number for personal speed dial Dial * and number for system speed dial. Feb ‘05 Comdial...

  • Page 44: Redialing

    3.4.2 REDIAL PROGRAMMING (STORING NUMBERS) To permanently store a number you have just dialed, choose one of these methods: • While the number is still ringing, select MORE, then select Save, or, • Press an unused programmable button location. Comdial Feb ‘05...

  • Page 45: Camping On - Busy Station, Automatic Callback

    INTERCOM or select Answer. The other endpoint then starts ringing. Note: If you do not press INTER- COM after the ring back tones sound within the time limit set by the installer, the system cancels the call back. Feb ‘05 Comdial...
  • Page 46 INTERCOM and dial #6 or select CLEAR. To camp on at a station with a Do Not Disturb condition set, select Camp-On. A call back occurs when the called station is no longer set in the Do Not Disturb mode. Comdial Feb ‘05...

  • Page 47: Advanced Camping On Options

    3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer, you can camp onto the idle station. In this case, the system rings your endpoint when any activity is initiated at that station. Feb ‘05 Comdial...

  • Page 48: Camping On - Busy Station, Wait For An Answer (Call Waiting)

    Or, the called party can choose to ignore your call-waiting tone and continue cur- rent conversation. To cancel call waiting, press INTERCOM and dial #6. Then hang up or press SPEAKER to end the call. Comdial Feb ‘05...

  • Page 49: Sending Subdued Off-Hook Voice Announcements (Sohva)

    SOHVA. Note: If the called station is currently in speakerphone mode, or if the SOHVA privileges have been denied by system programming, interactive button selection for SOHVA is not available. Feb ‘05 Comdial...
  • Page 50 Making Calls This Page Intentionally Left Blank Comdial Feb ‘05...

  • Page 51: Advanced Call Handling

    When your endpoint is joined together with several other endpoints on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. Feb ‘05 Comdial...
  • Page 52 5. Press the TRNS/CONF but- ton to add more parties. Establishing a Conference To continue a conversation on the remaining line after other outside lines have dropped out of conference, press HOLD. Then press the line button of the remaining party. Comdial Feb ‘05...
  • Page 53 To rejoin an unsupervised conference between two outside lines, press TAP. To drop a party out of a conference call, select Drop Party. Then select the party you wish to drop by pressing the interactive button beside the appropriate line. Feb ‘05 Comdial...

  • Page 54: Call Forwarding

    To forward your calls, perform the following steps. Comdial Feb ‘05...
  • Page 55 • Select CFOS to forward your calls to outside the system. 6. Dial the extension number or press the DSS/BLF button of end- point you want to receive your forwarded calls. 7. Select EXIT to end. Feb ‘05 Comdial...

  • Page 56: Diverting All Incoming Calls To Another Station

    To divert calls to the designated station, perform the following steps. 1. Hear ringing and/or see the flashing line status light. 2. Select Divert (the system immediately forwards the ringing call to station you designated). Comdial Feb ‘05...

  • Page 57: Call Forward Outside System (Cfos)

    Choose CFOS Type last line used for prime calls. • Select ARS for calls utilizing the least costly line group available to route a call. • Select ARS (programmed number) for selecting a programmed button for ARS calls. Feb ‘05 Comdial...
  • Page 58 However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted- for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

  • Page 59: Parking Calls

    To park a call in orbit, perform the following steps. 1. While on the call, press INTERCOM and dial *, or press TRNS/ CONF if it is an intercom call. 2. Dial code for park orbit (910 to 999 for orbit 1099). Feb ‘05 Comdial...

  • Page 60: Handling Park Recalls

    To re-park a park recall and restart the park timer, answer/retrieve call. Then select Park (the system places the call back in its original park orbit where it A Park Recall remains until it is answered or recalls again). Comdial Feb ‘05...

  • Page 61: Transferring Calls

    Unscreened Expected 1. Press TRNS/CONF Normal intercom Transfer transfers that 2. Dial Extension ringing (two short need no intro- 3. Disconnect bursts). duction. Feb ‘05 Comdial...
  • Page 62 Quick Trans- Expected 1. Dial Extension Normal intercom fer (without transfers from 2. Disconnect ringing (two short intro) attendants and bursts) operators who handle a large number of incoming calls which require transfer. Comdial Feb ‘05...

  • Page 63: Screened Transfers

    If the intercom party is busy, take one of the following steps (if made available at your endpoint by installer programming). • Select Reconnect to reconnect the call to your station. • Select Message to leave a message-waiting indication at the called station. Feb ‘05 Comdial...

  • Page 64: Unscreened Transfers

    DSS/BLF button for that extension. 4. Press SPEAKER to disconnect (if in speakerphone mode), or hang up. The transfer then rings at the called endpoint. Note: Unscreened transfers ring at busy endpoints and wait to be answered. Comdial Feb ‘05...

  • Page 65: Hot Transfer

    The person receiving the transfer then has the call. 4.6.4 QUICK TRANSFER When the installer programs the quick transfer method on your end- point, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CONF button. Feb ‘05 Comdial...
  • Page 66 4. Hang up, select RELEASE, or press the SPEAKER button. To do a quick unscreened transfer, perform the following steps. 1. Answer the call. 2. Dial the intercom number for transfer location. 3. Hang up, select RELEASE, or press the SPEAKER button. Comdial Feb ‘05...

  • Page 67: Nonverbal Messaging

    • Select out to lunch to display this on the LCD display. • Select Take a message to display this on the LCD display. • SELECT I will call back to display this on the LCD display. 6. Select EXIT. Feb ‘05 Comdial...
  • Page 68 Nonverbal Messaging To turn off the message and your intercom light, select CLEAR. Dialing Code Table Character Dialing Code Character Dialing C ode space Comdial Feb ‘05...
  • Page 69 EP100G-L12 / EP100G-I12 User LCD Message List Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back (default message 5) Feb ‘05 Comdial...

  • Page 70: Message Waiting Light And Messaging

    DSS/BLF button of station that was alerted. The mes- sage-waiting light of called station then turns off. To turn off the message-waiting light during message-delivering con- versation, press INTERCOM once if off-hook, or twice if on-hook. Comdial Feb ‘05...

  • Page 71: Response Message Delivery

    SAGE button to send a preselected message to the other end- point, 2. If a scrolling Response Messaging was programmed, continue to press the RESPONSE MESSAGE button and dial # when your display shows the message you wish to send. Feb ‘05 Comdial...
  • Page 72 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling endpoint. 3. If a scrolling Response Messaging was programmed, continue to press the RESPONSE MESSAGE button and dial # when your display shows the message you wish to send. Comdial Feb ‘05...

  • Page 73: Programming

    3. Select NEXT until the DSS option appears. 4. Select DSS/BLF. 5. Press a programmable button to choose DSS/BLF button location. 6. Dial the extension number. 7. Repeat the previous steps, or select EXIT. 8. Press SPEAKER to end. Feb ‘05 Comdial...

  • Page 74: Speed Dial Numbers

    1. Remain on the line and briefly explain to the dispatcher the reason for the call. 2. Perform such activities in the off-peak hours, such as early morning or late evening. Comdial Feb ‘05...
  • Page 75 (ask your system administrator about this). To store a pause, press HOLD, then continue dialing. If your sys- tem is behind a host system that needs a hook flash to access a feature, press TAP to store a hook flash, then continue dialing. Feb ‘05 Comdial...

  • Page 76: Feature Access Codes

    3. Select NEXT until the Feature Button option appears. 4. Select Feature Button. 5. Select the programmable button where you want to store the fea- ture. (Remember, if there is anything else programmed at this button, the new program- ming overwrites it). For help in Comdial Feb ‘05...

  • Page 77: Programmable Buttons

    EXIT once you have selected the feature button. As you program numbers, fill in the identification strips on your end- point as well as in the following tables. Speed Dial Numbers, Features, or DSS/BLF Locations (Programmable Buttons) Feb ‘05 Comdial...

  • Page 78: Lcd Feature Buttons

    • Auxiliary Pager (APAGE) selects external pager operation through the auxiliary jack (EP100G-L12 only). • Auxiliary Recorder (ARECD) selects tape recorder operation through the auxiliary jack (EP100G-L12 only). Comdial Feb ‘05...
  • Page 79 • Clear Feature (CLEAR) clears a currently active or engaged feature. • Do Not Disturb (DND) prevents other endpoints from ringing your endpoint. • Executive Override (Executive Override) allows overriding a call or a Do Not Disturb condition at another endpoint. Feb ‘05 Comdial...
  • Page 80 • Tracker Paging System (Tracker Access) allows you to enter tracker pager numbers, pickup a tracker page, and either enable and/or disable a pager number. • Voice-Announce Block (Voice Announce Block) blocks voice announcements. Comdial Feb ‘05...

  • Page 81: Reminder Alert

    To clear a feature button assignment, repeat the previous procedure, but select CLEAR before selecting the storage location button. 6.4 Reminder Alert You can set up to two reminder alerts to sound at your LCD so that you remember important regular events or occasional events. Feb ‘05 Comdial...
  • Page 82 If you are not at your station to hear the alert when it sounds, your endpoint’s ring tone changes to the alert tone for every incoming call until you respond to the alert. Comdial Feb ‘05...

  • Page 83: Response Message Button

    If you use the Back at or Call options add to them as follows: • For the Back at message, dial the code for the time numbers and colon from dialing codes table. Feb ‘05 Comdial...
  • Page 84 • For the Call message, dial the code for endpoint number where you can be reached. For example, dial #090708150202 0000 for number 978-2200). 9. Repeat steps 5 through 8 for other features, or select EXIT to end programming. Comdial Feb ‘05...

  • Page 85: Other Advanced Features

    6. Adjust the music volume with the volume buttons. To turn the music off, perform the fol- lowing steps. 1. Select OPTIONS. 2. Select Programming. 3. Select Background Music. 4. Select the Background Music interactive button and select OFF. 5. Select EXIT. Feb ‘05 Comdial...

  • Page 86: Line Groups

    This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode displays this information on the LCD. Comdial Feb ‘05...

  • Page 87: Automatic Redial

    If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your endpoint’s redial queue. Note: The AUTOMATIC REDIAL button must be programmed by your system installer or system administrator. Individual users can- not program this feature. Feb ‘05 Comdial...
  • Page 88 2. Choose one of the following: • Select REMOVE to remove the number from the redial queue. • Select NEXT to scroll to the next number in the queue. • Select EXIT to exit from the redial queue. Comdial Feb ‘05...

  • Page 89: Tracker Paging System

    When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling. Feb ‘05 Comdial...
  • Page 90 To use Tracker to transfer a call to a park orbit for retrieval and transmit the calls park orbit code and caller ID information (if available), perform the following steps. 1. Answer the call and select Transfer. 2. Dial the extension number. Comdial Feb ‘05...

  • Page 91: Auxiliary/Headset Jack

    You must program one of its program- mable buttons to serve as an enable/disable button for each auxiliary device you plan to connect. The system activates only the device that it identifies in the display, and activates only one device at any time. Feb ‘05 Comdial...
  • Page 92 This is available with the EP100G-L12 only. Auxiliary Jack Location Program the enable/disable buttons (at any blank programmable button location) as follows. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Feature Button option appears. 4. Select Feature Button. Comdial Feb ‘05...
  • Page 93 Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any devices to the auxiliary jack other than those listed in this section as applicable to your model. Feb ‘05 Comdial...

  • Page 94: Account Codes

    Code if programmed to do so). 2. Press INTERCOM (the system automatically places the call on hold). 3. Dial *04 and the account code, or press the programmed ACCOUNT CODE button. 4. Listen for dial tone and dial number you are calling. Comdial Feb ‘05...

  • Page 95: Dial By Name

    (for example, dial ABC for Comdial). There is no limit to the num- ber of digits you can dial. 4. The display shows the first exist-...

  • Page 96: Setting Ringer Volume Level

    There are at least eight handset loudness levels that you can set for the current call. While on a call and in handset mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire. Comdial Feb ‘05...

  • Page 97: Setting Headset Volume Level

    VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. This level remains set for background music until you change it again, even if you turn off the feature and then reactivate it. Feb ‘05 Comdial...

  • Page 98: Muting Your Endpoint

    4. Dial **7 or press programmed SAVE button to hold the loud- ness at the last setting for all future calls (until you change the default again). 5. Repeat this procedure in each mode until you have set all default volume levels. Comdial Feb ‘05...

  • Page 99: Programmed Button Display

    The system displays the intercom number of station that is busy on line. To identify the line that a busy station occupies, press a DSS/BLF button for the busy station. The system displays the busy station’s line number. Feb ‘05 Comdial...

  • Page 100: Automatic Set Relocation (Ep100G-L12 Only)

    Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the endpoint speakers or through an external paging unit. To send a paging announcement, perform the following steps. 1. Lift the handset. Comdial Feb ‘05...

  • Page 101: Viewing The Call Log

    The LCD displays the last 10 phone numbers you dialed (or the numbers that called you, if you have caller ID). Incoming calls are designated with an I to the left of the number and outgo- ing calls are designated with an Feb ‘05 Comdial...
  • Page 102 3. To scroll through the lists of numbers, press the NEXT or PREV buttons. 4. To display the time of a call, press the corresponding button to the right of the LCD. 5. Press EXIT when you are done. Comdial Feb ‘05...

  • Page 103: Appendix A Feature Access Codes

    INTERCOM + #5 No Answer, All Calls + extension number Call Forward, Ring- INTERCOM + *53 INTERCOM + #5 No Answer, Personal + extension number Calls Call Forward, All INTERCOM + *52 INTERCOM + #5 Calls + extension number Feb ‘05 Comdial...
  • Page 104 INTERCOM + #02 + message Line Group 1 INTERCOM + 9 Line Groups 2-11 INTERCOM + 80 to Line Groups 12-16 INTERCOM + 60 to Line Pick Up From INTERCOM + 65 to Any Station, Zones 1- Comdial Feb ‘05...
  • Page 105 INTERCOM + **6 + button + 01 to 30 Service Observing INTERCOM + #03 + extension number Speed Dial, Station Keypad 1, 2, 3, 4, 5, 6, 7, 8, 9, or 0. Speed Dial, System *100 to *599 Feb ‘05 Comdial...
  • Page 106 The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones. Feature Enable Code Pick Up Last Line*08 Pick Up Last Line Broker’s Call Speed Dial Access Code Saved Number Redial Dial Saved Number TAP dialing Code Comdial Feb ‘05...

  • Page 107: Appendix B Display Abbreviations

    ARDL Automatic Redial Redials a busy call once a minute for 10 minutes. BKSP Backspace While programming a speed dial number, erases an incorrect entry. CALL Call Calls a station that turned on your message waiting light. Feb ‘05 Comdial...
  • Page 108 Direct Station Select Stores a personal intercom number at a DSS button. EXIT Exit Selection Ends a current programming session. Speed Dial By Name Selects speed dial numbers to access through the dial by name interface. Comdial Feb ‘05...
  • Page 109 Selects interactive button features. OVER Override Overrides either a do-not- disturb condition or a busy signal at a station you have called. PAGE Paging Zone When chosen as a feature, stores a button that provides one-button access to paging. Feb ‘05 Comdial...
  • Page 110 Re-transfers a previously transferred call that returned to your station. Set Feature Enables call forwarding. SOHVA Secure Off-Hook Sends a subdued off-hook voice Voice announcement to another Announcement station. Music Source Selects which music source supplies background music. Comdial Feb ‘05...
  • Page 111 Voice Announce Inhibits your station from Block receiving a SOHVA. Also, blocks voice calls sent over the speaker. When chosen as a feature, stores a button that provides the function. Feb ‘05 Comdial...
  • Page 112 Display Abbreviations This Page Intentionally Left Blank Comdial Feb ‘05...

  • Page 113: Appendix C Speakerphone Characteristics

    At the beginning of each call the endpoint must perform an “echo training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the endpoint to “train” itself.

  • Page 114: Speakerphone User Guidelines

    Avoid other sounds that may affect the distant endpoint’s sound- activated switches. • In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation. Comdial Feb ‘05...
  • Page 115 EP100G-L12 / EP100G-I12 User • When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices. Feb ‘05 Comdial...
  • Page 116 Speakerphone Characteristics This Page Intentionally Left Blank Comdial Feb ‘05...

  • Page 117: Appendix D Feature Networking Support

    (System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system.) Also provided is information on which features Comdial provides remote networking support too. Feature Name Type...
  • Page 118 Feature Networking Support Feature Name Type Remote Feature Program (Continued) Originating/ Networking Parameters Feature Terminating/ Support Both ANS Detect Originating Comdial Across Network Both Comdial Across Node Network None Local Node Attendant Both Comdial Local Node Programing Authorization Originating None...
  • Page 119 EP100G-L12 / EP100G-I12 User Feature Name Type Remote Feature Program (Continued) Originating/ Networking Parameters Feature Terminating/ Support Both Call Forward Terminating Comdial Across Node/ Default Network Station Forward Call Forward Terminating Comdial Across Node/ All Immediate Network Station Call Forward...
  • Page 120 Local Node/ Hold Station Disable Station Local Node/ Station Disconnect Both None Across Notification Network DND/inhibit/ Terminating Comdial/ Local Node override QSIG DNIS (passed Both Comdial Local Node across the (display Network but phones) must be enabled per node) DSS/BLF...
  • Page 121 Group Listen Terminating None Across Node/ Network Station Hands Free Both None Across Node/ Network Station Hold Terminating Comdial/ Across Node/ QSIG Network Station Hunt Group Terminating Comdial Across Node (can access Network Hunt group across Network but members must be local to...
  • Page 122 Program (Continued) Originating/ Networking Parameters Feature Terminating/ Support Both Line Group Both None Local or Node Network Channels Line Both Comdial Local Node Monitoring Line Names Both Comdial/ Across Node QSIG Network Line Queue Both None Lock Both None Local...
  • Page 123 None Local Node/ Station Pulse Set On Originating None Local Node Query (button) Originating None Local Node/ Station Queue Terminating Comdial Local Node/ Station Quick Transfer Terminating Comdial Across Node/ Network (with limitations) Recall Call Across Node/ Forward Network Station...
  • Page 124 SLPS—Pick Up Terminating None Across Last Line Network SLPS—Save Originating None Across Number Network SLPS—TAP Both None Across Network SMDA/SMDR Both Comdial Across Node Network (with limitations) Softkey Both Comdial Across Network (with limitations) SOHVA Terminating Comdial Local Node/ Station...
  • Page 125 Parameters Feature Terminating/ Support Both (with Hub only limitations) Station Names Both None Across Node/ Network Station Station State Originating Comdial Across Node/ Query Network Station Subdue Ringing Terminating Comdial Local Node/ Station System Both None Local Manager Prog System...
  • Page 126 Feature Networking Support This Page Intentionally Left Blank Comdial Feb ‘05...

  • Page 127: Appendix E Glossary

    System will ring a calling telephone when a busy called telephone becomes idle. Automatic Dialing (or Autodialing) Using programmable buttons to store numbers for one- or two-button dialing. Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes. Feb ‘05 Comdial...

  • Page 128: Block Programming

    Call Park Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone. Call Pick-Up Answering a call at one telephone when it is ringing at another tele- phone. Comdial Feb ‘05...
  • Page 129 This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item. Feb ‘05 Comdial...
  • Page 130 System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations. E&M Tie Lines In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Comdial Feb ‘05...
  • Page 131 The switch on a telephone which, when depressed manually or by the handset, disconnects a call. IMIST Module which allows the connection of an external device to a Comdial digital telephone. Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features...
  • Page 132 Glossary Last Number Redialing Automatically dialing the last number dialed. Liquid Crystal Display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.
  • Page 133 Pulse/Tone Switching Changing from pulse/rotary dial signals to tone/DTMF signals. Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back. Feb ‘05 Comdial...
  • Page 134 Station Message Detail Accounting (SMDA) Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies. Comdial Feb ‘05...
  • Page 135 The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. TRNS/CNF A fixed feature button that allows you to transfer outside calls and set up conference calls. Feb ‘05 Comdial...
  • Page 136 A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Zone Paging Paging through the intercoms of some stations or departments in the system. Comdial Feb ‘05...

  • Page 137: Index

    Flash Button 18 Call Pickup 35 Forward All Incoming Calls 56 Caller ID 40 forward your calls 54 Automatic Number Identification 40 Forwarding a Call 54 Camping On 45 cancel call forwarding 56 cancel call waiting 48 Feb ‘05 Comdial...
  • Page 138 Message Waiting Light 70 responding to a SOHVA 38 Mute Button 17 Response Message Button 83 Muting Your Speakerphone 98 Response Message Delivery 71 Response Messaging 38 ringer loudness levels 96 ringer mode 92 Ringing Tone 25 Comdial Feb ‘05...
  • Page 139 Transfer Types 61 Transfer/Conference Button 18 turn off a message 68 turn on a message 67 turning off background music 85 turning on background music 85 unscreened transfer call 65 user guidelines 114 using full-duplex technology 113 Feb ‘05 Comdial...
  • Page 140 GCA70-412 Rev 1 February, 2005...

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