Transferring Calls; Transfer With Camp-On; Transfer Cancel; Transfer Recall - Samsung OfficeServ 100 Series User Manual

TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways. You can
perform a screened transfer by informing the other extension who is calling or you
can perform a blind transfer without notification.
• While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
• Hang up when you hear ringing—OR—wait for the party to answer and
advise the party of the call and then hang up. If the transfer is refused, you
will be reconnected to the outside line when the station hangs up or you
can hookflash to return to the outside party.
NOTE: After the inside party answers, you may alternate back and forth between
the parties by hookflashing.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and it is busy, you may camp
the call on to this station:
• While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
• Hang up when you hear a busy signal. The called party will be alerted that
a call is waiting.

TRANSFER CANCEL

If this feature has been activated on your system the Consultation Hold feature will
not work. Instead, when you hookflash to return to the outside party after initiat-
ing a transfer, the internal party will be dropped allowing you to transfer the call
to another destination. This is especially useful if the party you originally tried to
transfer to was busy or did not answer.

TRANSFER RECALL

All calls that you have transferred (screened, unscreened and camped-on) will
automatically recall to your station if they are not answered in a pre-programmed
period of time.
9