Call Processing; Holding Calls - Samsung OfficeServ 100 Series User Manual

HOLDING CALLS

• When you are connected to any call, hookflash, receive transfer tone and
dial 11. The call will now be on hold. You may now make or receive a second
call.
• To take the caller off hold, lift the handset and dial 11. You are now con-
nected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will recall your sta-
tion.
• When your phone rings, lift the handset to answer the recall.
• If you do not answer this recall within a pre-programmed period of time, it
will go to the operator group.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a line is on hold at any other station:
• Lift the handset and dial 12 plus the extension number of the station that
placed the call on hold—OR—dial 12 plus the line number if you know
what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult with an-
other extension:
• Hookflash and receive transfer tone. Your call is placed on transfer hold.
• Dial an extension number.
• Consult with the internal party.
• Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside and
inside parties (except if the destination station is set for Auto Answer or Voice
Announce, or the system has Transfer Cancel activated).
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CALL PROCESSING