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Alternate Method for Transferring Calls-
This call transfer method is used when you want to transfer a call without tying up
two lines on your phone system. It uses the AccessLine network to transfer the
call instead of the phone system.
1.
Receive a call on your Desk Phone
2.
Touch #5 to start the transfer (this will place your caller on hold)
3.
At the dial tone, enter the extension or phone number you want to transfer
the caller to
4.
When the transfer party picks up the phone, touch #5 again.
5.
All three of you will be connected.
6.
Hang up and the two parties are connected (without tying up any of your
lines)
Note- If the transfer party does not pick up the phone, touch #6 to return back to
the original caller.
Call Transfer to Voicemail
You may transfer any caller to a specific voicemail box belonging to any other user
on the system.
1.
Receive or place a call on your Desk Phone
2.
Press the TRANSFER soft Key
3.
Press the Blind soft key
4.
Dial *99 followed by the extension number of the desired person. DO NOT
HANG UP
5.
Once the call has transferred to the desired voicemail box, your line will
hang up. Do not hang up the phone until the line has disconnected.
Conferencing Calls
You may join two calls already on your phone or add an additional party to an
existing call.
Joining Calls (allowed only when you have two calls on your phone)
1.
When you are on an active call with one call on hold press the More soft
key twice
2.
Press the Join soft key.
3.
A conference is created with the active call, the call on hold and yourself.
To Setup a Conference Call (with two other parties)
1.
Call the first party.
2.
Press Conf soft key to create a new call.
3.
The active call is placed on hold.
4.
You will receive a dial tone. Dial the second party.
5.
All parties are joined
5
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