-- Acd Agent Instructions; Agent Login; Agent Logout - Avaya 2420 User Manual

or, Dial the Call Pickup code *7.

Agent Login

To log in as an ACD agent:
1. Press Login if you have an Abbreviated Dialing (AD) button with the login access code
stored on it.
2. Dial your login-ID number. (If you hear a confirmation tone, skip the next step.)
Your answering position is now staffed.
o
You are automatically placed in Unavailable Mode.
o
The Unavailable light goes on steadily.
o
3. Press Available to be available to answer ACD calls.

Agent Logout

To log out as an ACD agent:
1. Press Logout if you have an Abbreviated Dialing (AD) button with the logout access
code stored on it.
2. Hang up the handset or turn off the headset.
Your answering position is now unstaffed.
o
To answer ACD calls in Available Mode:
1. Log in.
Your answering position is now staffed.
o
You are automatically placed in Unavailable Mode.
o
The Unavailable light goes on.
o

-- ACD Agent Instructions --

24
{dial tone}
{confirmation tone}
{confirmation tone}