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Troubleshooting Guide
Phone Does Not Operate
1. Power adapter is disconnected.
2. Line cord is disconnected at telephone outlet or at telephone. Test the
telephone in a different wall jack. If it works, the first jack may be defective.
3. Batteries are discharged.
4. Batteries are improperly installed.
Blank Screen
1. Batteries are discharged.
2. Batteries are improperly installed.
3. Handset is turned off.
Short Battery Life
1. Base charging contacts are dirty or damaged.
2. Wrong type of batteries used.
3. Batteries may need to be replaced.
Callers Are Not Displayed on Screen
1. Verify that you have subscribed to the appropriate service (Caller ID and
Call Waiting Caller ID) from Cox Business. If you only subscribed to Caller ID
service, the unit will not display call waiting caller ID information.
2. Check if your answering machine is set to answer before two rings.
No Caller Information Is Displayed with the Call Waiting Beep
Verify that you have subscribed to Call Waiting Caller ID service from
Cox Business.
We encourage you to disconnect all the telephone cords and adapter; then
reinstall the unit step by step per the instruction manual before you ask for
service.
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