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Mitel IP Phone User Reference Guide
If you requested to have your calls monitored, calls to one or more of your Line Appearances
will automatically ring on your Monitor group member phones provided that they have configured
the appropriate number of Monitor Call or Monitor Call Silent keys on their phone.
When a member of your Monitor group has answered one of your calls, the Line Appearance
on your phone will still indicate the state of the call.
•
A flashing key without a ring tone indicates that the call is on hold.
•
A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the group members
phones will show a lit LED against the Monitor Phone key they have configured on their phone.
Notes:
If you are part of a Monitor Group, you can put a call on hold and either the primary group
member or other phones in the group can pick up the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor call on the 5340 phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring
on another user's phone. To use this feature,
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You must be a member of a Monitor group. A Monitor group defines the user that is being
monitored (primary group member) and which users can monitor calls for the primary group
member (secondary group members). Only the administrator can add a Monitor group or
change the members of an existing Monitor group.
•
You must have the same number of phone keys programmed with Monitor Call or Monitor
Call Silent as the number of simultaneous calls that you want to monitor on the primary
group member's phone. The maximum number of simultaneous calls that you can monitor
for one Monitor Primary equals the number of Line Appearances that the Monitor Primary
has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed for a Monitor
Primary, you will only be able to monitor one incoming or outgoing call at a time. If you have
two Monitor Call/Monitor Call Silent keys programmed for a Monitor Primary, you will be able
to monitor two incoming or outgoing calls at a time and so on. There is no direct correspondence
between a Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not necessarily the first
Line Appearance) will be monitored by the first Monitor Call/Monitor Call Silent key, the Line
Appearance that the second call occurs on (not necessarily the second line appearance) will
be monitored by the second Monitor Call/Monitor Call Silent key and so on. See "Program
memory keys" on page 93.
The Monitor Call/Monitor Call Silent key indicates the state of the Line Appearance on the
primary group member's phone that is being monitored. The only difference between Monitor
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