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Troubleshooting
Related Manuals for THOMSON 5266
Summary of Contents for THOMSON 5266
- Page 1 SpeedTouch™516 (v6) Residential ADSL Gateway User’s Guide...
- Page 3 SpeedTouch™ (v6) User’s Guide...
- Page 4 Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON.
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Page 5: Table Of Contents
Contents Contents About this User’s Guide ..........1 1 Getting to know your SpeedTouch™ ......3 SpeedTouch™ LED Behaviour ............4 Accessing your SpeedTouch™ ............5 1.2.1 Access via the Web Interface ..................6 1.2.2 Access via CLI........................7 1.2.3 Access via FTP........................ - Page 6 Contents Home .................... 28 SpeedTouch ................. 29 4.3.1 Information........................30 4.3.2 SpeedTouch™ Easy Setup.................... 31 4.3.3 Restart..........................32 4.3.4 Configuration ......................... 33 4.3.5 Back up & Restore......................34 4.3.6 Reset to Factory Defaults ....................35 4.3.7 Event Logs ........................36 Broadband Connection..............
- Page 7 Contents 5 Troubleshooting............77 General SpeedTouch™ Troubleshooting ........78 5.1.1 Ethernet Troubleshooting ..................... 79 UPnP™ on Windows XP Systems..........80 Reset to Factory Defaults ............82 E-DOC-CTC-20051017-0140 v1.0...
- Page 8 Contents E-DOC-CTC-20051017-0140 v1.0...
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Page 9: About This User's Guide
About this User’s Guide About this User’s Guide Used symbols The following symbols are used in this User’s Guide: note provides additional information about a topic. provides an alternative method or shortcut to perform an action. caution warns you about potential problems or specific precautions that need to be taken. - Page 10 About this User’s Guide E-DOC-CTC-20051017-0140 v1.0...
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Page 11: Getting To Know Your Speedtouch
Chapter 1 Getting to know your SpeedTouch™ 1 Getting to know your SpeedTouch™ Introduction With the SpeedTouch™516 (i) Residential ADSL Gateway you can surf the Internet (v6) at high speed. Installation For more information on how to set up, install and wire your SpeedTouch™ and set up Internet connection, refer to the Installation and Setup Guide. -
Page 12: Speedtouch™ Led Behaviour
Chapter 1 Getting to know your SpeedTouch™ 1.1 SpeedTouch™ LED Behaviour Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating the state of the device during normal operation. The following table shows the meaning of the different LEDs. Indicator Description Name... -
Page 13: Accessing Your Speedtouch
Chapter 1 Getting to know your SpeedTouch™ 1.2 Accessing your SpeedTouch™ Access methods Your SpeedTouch™ is accessible in one of the following ways: Access Method Can be used to Web browser Configure your SpeedTouch™ via HTTP or HTTPS. For more information, see “1.2.1 Access via the Web Interface”... -
Page 14: Access Via The Web Interface
Chapter 1 Getting to know your SpeedTouch™ 1.2.1 Access via the Web Interface To access the Proceed as follows: SpeedTouch™ via the Open a Web browser. Web interface In the address bar, type your SpeedTouch™’s IP address or DNS host name (http://speedtouch.lan 192.168.1.254 by default) -
Page 15: Access Via Cli
Chapter 1 Getting to know your SpeedTouch™ 1.2.2 Access via CLI To access the You can access the Command Line Interface (CLI) via: SpeedTouch™ via the A Telnet session Command Line This requires a TCP/IP connection between the host from which the Telnet Interface (CLI) session is opened and the SpeedTouch™. - Page 16 Chapter 1 Getting to know your SpeedTouch™ To start a Telnet Proceed as follows: session Open a telnet application. You can use the Command Prompt window. In Microsoft Windows XP for instance: On the Windows taskbar, click Start. Select (All) Programs > Accessories > Command Prompt Connect to your SpeedTouch™.
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Page 17: Access Via Ftp
Chapter 1 Getting to know your SpeedTouch™ 1.2.3 Access via FTP To access the You can access the file system of the SpeedTouch™ via the File Transfer Protocol SpeedTouch™ via the (FTP), in order to: File Transfer Protocol Restore or back up configuration files, templates or language packs. (FTP) Upgrade your configuration. - Page 18 Chapter 1 Getting to know your SpeedTouch™ File system access In the different directories you have the following rights: rights Directory Access rights root NO read/write read/write Common FTP Depending on the access rights you have in a directory, you can use one of the commands following commands: Use the...
- Page 19 Chapter 1 Getting to know your SpeedTouch™ FTP file transfer To allow correct file transfers, set the transfer mode to “binary”: at the ftp prompt, type and press ENTER. Turn on the hashing option to see the progression of the file transfer: At the hash ftp prompt, type and press ENTER.
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Page 20: Remote Assistance
Chapter 1 Getting to know your SpeedTouch™ 1.2.4 Remote Assistance To access the You can make your SpeedTouch accessible from the Internet with regard to remote SpeedTouch™ remotely support. In this way, you can allow your help desk to access your SpeedTouch™ remotely. -
Page 21: Local Network Setup
Chapter 2 Local Network Setup 2 Local Network Setup Ethernet network The Ethernet port on the back panel of your SpeedTouch™ allows you to connect the SpeedTouch™ to an existing 10 or 100 Base-T Ethernet network or to a computer with installed Ethernet card. In the SpeedTouch™... - Page 22 Chapter 2 Local Network Setup E-DOC-CTC-20051017-0140 v1.0...
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Page 23: Internet Connectivity Dial-In Clients
Chapter 3 Internet Connectivity Dial-In Clients 3 Internet Connectivity Dial-In Clients Introduction If you want to set up initial Internet connectivity using the Home Install Wizard on the Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup Guide. - Page 24 Chapter 3 Internet Connectivity Dial-In Clients Embedded PPP dial-in The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet clients connection for computers residing on your local network, using only one computer of the network to control the client. If this computer runs: Any Operating System you can always use the SpeedTouch™...
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Page 25: Speedtouch™ Web
Chapter 3 Internet Connectivity Dial-In Clients 3.1 SpeedTouch™ Web Pages Introduction As the SpeedTouch™ Web pages are controllable from any Operating System with an installed Web browser, the method to establish PPP sessions described later, can be used on any computer system. For more information on Internet connection setup, refer to the provided Installation and Setup Guide. - Page 26 Chapter 3 Internet Connectivity Dial-In Clients Terminating an Internet Proceed as follows to close an active PPP connection: session Go to the SpeedTouch™ Web pages. Click Disconnect at the appropriate broadband connection. The SpeedTouch™ embedded PPP dial-in client closes the Internet connection. The Internet Link status changes to Disconnected and your computer is offline.
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Page 27: Internet Gateway Device Control Agent
Chapter 3 Internet Connectivity Dial-In Clients 3.2 Internet Gateway Device Control Agent Introduction Windows XP users can easily establish PPP sessions, thanks to the Windows XP Internet Gateway Device (IGD) Discovery and Control Client that allows you to control the SpeedTouch™ directly from you computer. The IGD Control Client only allows to connect or disconnect a fully configured connection. - Page 28 Chapter 3 Internet Connectivity Dial-In Clients Internet connection As long as the SpeedTouch™ embedded PPP dial-in client is connected, you can status view the connection status and some counters by double-clicking the Internet Connection icon in the Network Connections window. Terminating an Internet Proceed as follows to terminate an Internet session: session...
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Page 29: Speedtouch™ Web Interface
Chapter 4 SpeedTouch™ Web Interface 4 SpeedTouch™ Web Interface Embedded The SpeedTouch™ comes with embedded Web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your Web browser from any PC connected to the SpeedTouch™. “1.2.1 Access via the Web Interface”... -
Page 30: Navigation
Chapter 4 SpeedTouch™ Web Interface 4.1 Navigation Navigation components The SpeedTouch™ Web interface consists of the following components: Menu Language Bar Navigation Bar Notification Area Tasks Navigation bar Notification area Language bar Menu Tasks E-DOC-CTC-20051017-0140 v1.0... -
Page 31: Menu
Chapter 4 SpeedTouch™ Web Interface 4.1.1 Menu Menu items The menu is located on the left side of the page and consists of the following menu items: SpeedTouch: Provides basic information on the SpeedTouch™. Broadband Connection: Allows you to view/configure your broadband connections. Toolbox: Allows you to assign games or applications to a device and secure your Internet connection. -
Page 32: Language Bar
Chapter 4 SpeedTouch™ Web Interface 4.1.2 Language Bar Language bar The language bar is located under the SpeedTouch™ logo and allows you to change the language of the SpeedTouch™ Web interface. The language bar will only be shown if more than one language is available. E-DOC-CTC-20051017-0140 v1.0... -
Page 33: Navigation Bar
Chapter 4 SpeedTouch™ Web Interface 4.1.3 Navigation Bar Navigation bar The navigation bar is located at the top of the page and allows you to: View the current user name. Click this name to change your password or switch to another user. View the current position on the SpeedTouch™... -
Page 34: Notification Area
Chapter 4 SpeedTouch™ Web Interface 4.1.4 Notification Area Notification area The notification area is located under the Navigation Bar and is used to display: Error messages, indicated by a red traffic light. Warnings, indicated by an orange traffic light. Information, indicated by a green traffic light. If none of these events occur, the notification area will not be shown. -
Page 35: Tasks
Chapter 4 SpeedTouch™ Web Interface 4.1.5 Tasks Tasks To allow a quick configuration of your SpeedTouch™, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task. -
Page 36: Home
Chapter 4 SpeedTouch™ Web Interface 4.2 Home SpeedTouch™ home The SpeedTouch™ home page gives you a short overview of all the configurable page aspects of the SpeedTouch™: SpeedTouch Broadband Connection Toolbox Home Network E-DOC-CTC-20051017-0140 v1.0... -
Page 37: Speedtouch
Chapter 4 SpeedTouch™ Web Interface 4.3 SpeedTouch The SpeedTouch menu The SpeedTouch menu consists of the following items: Information Configuration Event Logs The SpeedTouch page The SpeedTouch page gives you some basic information on the SpeedTouch™: Product Information Configuration E-DOC-CTC-20051017-0140 v1.0... -
Page 38: Information
Chapter 4 SpeedTouch™ Web Interface 4.3.1 Information Information The Information page summarizes important information on your SpeedTouch™. You may need this information when you contact your helpdesk. E-DOC-CTC-20051017-0140 v1.0... -
Page 39: Speedtouch™ Easy Setup
Chapter 4 SpeedTouch™ Web Interface 4.3.2 SpeedTouch™ Easy Setup Easy Setup Wizard The Easy Setup Wizard helps you to configure your SpeedTouch™ Internet connection. Proceed as follows to configure the SpeedTouch™ using the SpeedTouch™ Easy Setup wizard: In the left menu, click SpeedTouch. In the Pick a task list, click Set up. -
Page 40: Restart
Chapter 4 SpeedTouch™ Web Interface 4.3.3 Restart Restarting your Proceed as follows: SpeedTouch™ In the left menu, click SpeedTouch. In the Pick a task list, click Restart.The following message appears: Click Yes, restart my SpeedTouch. The SpeedTouch™ restarts. The SpeedTouch™ returns to the Home page. -
Page 41: Configuration
Chapter 4 SpeedTouch™ Web Interface 4.3.4 Configuration Overview The Overview page displays the current configuration of your SpeedTouch™. Details The Details page displays more detailed information on the current configuration of your SpeedTouch™. Configure The Configure page allows you to change the current configuration. If you want to: Reconfigure your SpeedTouch™: Click Configuration Wizard under Service Configuration. -
Page 42: Back Up & Restore
Chapter 4 SpeedTouch™ Web Interface 4.3.5 Back up & Restore Introduction The Back up & Restore page allows you to: Save your current configuration. Restore a previously saved configuration. Accessing the Backup Proceed as follows: & Restore page In the SpeedTouch menu, click Configuration. Click Configure. -
Page 43: Reset To Factory Defaults
Chapter 4 SpeedTouch™ Web Interface 4.3.6 Reset to Factory Defaults Introduction The Reset to Factory Defaults page allows you to reset the SpeedTouch™ to return to the initial configuration of your SpeedTouch™. All your changes will be deleted.The following message appears: Resetting the Proceed as follows: SpeedTouch™... -
Page 44: Event Logs
Chapter 4 SpeedTouch™ Web Interface 4.3.7 Event Logs Event Logging The Event Logs page summarizes the last events recorded on your SpeedTouch™. Recorded Events The Recorded Events table gives you an overview of the last event logs that have been recorded since the SpeedTouch™ was turned on. The first column of the table indicates the importance of the event log. -
Page 45: Broadband Connection
Chapter 4 SpeedTouch™ Web Interface 4.4 Broadband Connection The Broadband The Broadband Connection menu consists of following menu items: Connection menu DSL Connection Internet Services The Broadband The Broadband Connection page gives you a short status overview of the Connection page connections configured on the SpeedTouch™. -
Page 46: Connectivity Check
Chapter 4 SpeedTouch™ Web Interface 4.4.1 Connectivity Check Introduction On this page, you can perform a connectivity check on an Internet service of your SpeedTouch™. The following message appears: Checking your Internet Proceed as follows: connectivity In the left menu, click Broadband Connection. In the Pick a task list, click Check connectivity to the Internet. -
Page 47: Dsl Connection
Chapter 4 SpeedTouch™ Web Interface 4.4.2 DSL Connection Overview Click Overview to view basic information on your DSL connection. Details Click Details to view more detailed information on your DSL connection. E-DOC-CTC-20051017-0140 v1.0... -
Page 48: Internet Services
Chapter 4 SpeedTouch™ Web Interface 4.4.3 Internet Services Internet Services The Internet Services page displays information on your Internet Connection(s). information If you configured a dial-up connection you can establish/terminate the connection by clicking Connect/Disconnect. To view more detailed information on a specific connection, click the View more link of the corresponding connection. -
Page 49: Internet Service Settings
Chapter 4 SpeedTouch™ Web Interface 4.4.4 Internet Service Settings Accessing the Internet Proceed as follows: Service Settings page In the Broadband Connection menu, click Internet Services. Click the View more link of the Internet service you want to view. Overview The Overview page gives you basic information on the selected Internet Service. -
Page 50: Toolbox
Chapter 4 SpeedTouch™ Web Interface 4.5 Toolbox The Toolbox menu The Toolbox menu consists of the following menu items: Remote Assistance Allows you to make your SpeedTouch™ accessible for remote support. Game & Application Sharing Allows you to share services and games that you run in your private network towards the Internet. -
Page 51: Remote Assistance
Chapter 4 SpeedTouch™ Web Interface 4.5.1 Remote Assistance Enabling Remote The Remote Assistance page allows you to make your SpeedTouch™ accessible for Assistance remote support. If you want to enable remote assistance, you must be connected to the Internet. Proceed as follows to use remote assistance: If necessary, type a password in the Password box. -
Page 52: Game & Application Sharing
Chapter 4 SpeedTouch™ Web Interface 4.5.2 Game & Application Sharing Overview The Overview page summarizes the applications or games installed on a particular local host on your network, for which the SpeedTouch™ should accept inbound initiated connections coming from the Internet. Configure On the Configure page, you can: Select Use UPnP to enable UPnP on the SpeedTouch™. - Page 53 Chapter 4 SpeedTouch™ Web Interface Assign a game or application to a specific network device. E-DOC-CTC-20051017-0140 v1.0...
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Page 54: Defined Games & Applications
Chapter 4 SpeedTouch™ Web Interface 4.5.3 Defined Games & Applications Accessing the Defined Proceed as follows to access the Defined Games & Applications page: Games & Applications In the Toolbox menu, click Game & Application Sharing. page In the Pick a task list, click Modify a game or application. The Defined Games &... -
Page 55: Game Or Application Definition
Chapter 4 SpeedTouch™ Web Interface 4.5.4 Game or Application Definition Accessing the Game or Proceed as follows to access the Game or Application Definition page: Application Definition In the Toolbox menu, click Game & Application Sharing. page In the Pick a task list, click Modify a game or application. Click the name of the game or application you want to view/change. -
Page 56: New Game Or Application
Chapter 4 SpeedTouch™ Web Interface 4.5.5 New Game or Application Creating a new game or Proceed as follows: application In the Toolbox menu, click Game & Application Sharing. In the Pick a task list, click Create a new game or application.The following window appears: Type the name of the game or application in the Name box. -
Page 57: Parental Control
Chapter 4 SpeedTouch™ Web Interface 4.5.6 Parental Control Parental Control The SpeedTouch™ allows you to block/allow particular Web sites: Based on the Web site’s URL. As within a Web site lots of references can be made to other URLs, it is recommended to use this feature in combination with content based filtering. - Page 58 Chapter 4 SpeedTouch™ Web Interface Deny access to a Use this feature if: specific Web site Allow is selected under Action for Unknown Sites. Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule. For example: you are allowing “provider.com” but you want to deny access to “mail.provider.com”.
- Page 59 Chapter 4 SpeedTouch™ Web Interface Redirecting all Web Proceed as follows: sites Type “*” in the Web Site box. Click Redirect in the Action list. Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. Click Add.
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Page 60: Web Filtering Activation
Chapter 4 SpeedTouch™ Web Interface 4.5.7 Web Filtering Activation Accessing this page Proceed as follows: In the Toolbox menu, click Parental Control. In the Pick a task list, click Activate Web Filtering License. Web Filtering Activation This page you can: page Activate a Web Filtering evaluation license. -
Page 61: Content Level
Chapter 4 SpeedTouch™ Web Interface 4.5.8 Content Level Accessing the Content Proceed as follows: Level page In the Toolbox menu, click Parental Control. Click Configure. Click the Edit link of the content level you want to edit. Overview The Content Level page gives you an overview of the different categories and their rules. -
Page 62: New Content Level
Chapter 4 SpeedTouch™ Web Interface 4.5.9 New Content Level Accessing the New On this page you to create a new content level. Proceed as follows to access this Content Level page page: In the Toolbox menu, click Parental Control. In the upper right corner, click Configure. In the Pick a task list, click Create a new content level. - Page 63 Chapter 4 SpeedTouch™ Web Interface Content level definition Only Web sites that match the selected content level will be allowed. Proceed as follows: If you want to: Allow a category: Select the check box next to the category name. Allow an entire group: Select the check box next to the group name.
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Page 64: Firewall
Chapter 4 SpeedTouch™ Web Interface 4.5.10 Firewall About the firewall The firewall allows you to secure traffic from and to the SpeedTouch™. There are different security levels, depending on the degree of security you need. Overview The Overview page summarizes the overall security policy configured on your SpeedTouch™. - Page 65 Chapter 4 SpeedTouch™ Web Interface Details of a security To view the details of the currently active security level: level In the Toolbox menu, click Firewall. Click the Details link. Following information is provided per rule that is part of the security level The name of the rule The Action that is applied on the traffic when the rule is valid The Source and Destination interface or IP address (range) to which the rule...
- Page 66 Chapter 4 SpeedTouch™ Web Interface Select an Action that should be done on traffic for which the security rules applies: Accept: to allow the traffic to pass Deny: to drop the traffic (without notification) Count: to let the traffic pass, but count it (Hits) Click Apply.
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Page 67: Intrusion Detection
Chapter 4 SpeedTouch™ Web Interface 4.5.11 Intrusion Detection Intrusion Detection Your SpeedTouch™ protects your network against malicious intrusions. The Intrusion Detection page shows you the intrusions you are protected against. The Protected Intrusions table shows the number of times the SpeedTouch™ actively protected your network against each intrusion since last statistics reset. -
Page 68: Dynamic Dns
Chapter 4 SpeedTouch™ Web Interface 4.5.12 Dynamic DNS Dynamic DNS The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. -
Page 69: User Management
Chapter 4 SpeedTouch™ Web Interface 4.5.13 User Management Overview The Overview page gives you an overview of the currently configured users and their privileges. Click the name of a user to edit his user account. Configure On the Configure page, you can: Click Add to create a new user account. - Page 70 Chapter 4 SpeedTouch™ Web Interface User Privileges WAN_Admin This user can perform only WAN related configurations via any access channel from any origin. User This user has access to the GUI (Overview pages, remote assistance) via HTTP or HTTPS access channel from LAN origin only.
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Page 71: Edit User
Chapter 4 SpeedTouch™ Web Interface 4.5.14 Edit User Editing a user account Proceed as follows: In the Toolbox menu, click User Management. Under Local User Data, click the name of the user you want to edit. The Edit User page appears. On this page, you can: Click Reset Password to reset the password of the selected user to the user name. -
Page 72: Change Default User
Chapter 4 SpeedTouch™ Web Interface 4.5.15 Change Default User The Default User page On this page you can change the default user. If users browse to the SpeedTouch™ Web pages, they will be automatically logged on with this account. To allow users to automatically log on under this account, this default user account must be configured with a blank password. -
Page 73: Add User
Chapter 4 SpeedTouch™ Web Interface 4.5.16 Add User Adding users Proceed as follows: In the Toolbox menu, click User Management. In the Pick a task list, click Add new user. The Add User page appears. Under User definition you can configure: The name of the new user. -
Page 74: Home Network
Chapter 4 SpeedTouch™ Web Interface 4.6 Home Network Home Network Menu The Home Network menu consists of the following items: Devices Allows you the view/configure the devices detected on your local network. Interfaces Allows you to view/configure the interfaces that are available on the SpeedTouch™. - Page 75 Chapter 4 SpeedTouch™ Web Interface The Home Network The Home Network page gives you an overview of your SpeedTouch™ network. page Viewing client If you click on a client you can: information View the client’s network settings. Configure the client’s network settings by clicking Configure. E-DOC-CTC-20051017-0140 v1.0...
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Page 76: Devices
Chapter 4 SpeedTouch™ Web Interface 4.6.1 Devices Overview The Overview page gives you an overview of the devices that are currently connected to the SpeedTouch™ network. Click on a device name to get more information on a specific device. The detected device ‘dsldevice’ is the SpeedTouch™ itself. Configure The Configure page gives you an overview of the devices that are currently connected to the SpeedTouch™... -
Page 77: Device Settings
Chapter 4 SpeedTouch™ Web Interface 4.6.2 Device Settings Accessing the device Proceed as follows: settings page In the Home Network menu, click Devices. In the Detected Device(s) list, click the name of the device you want to view. Overview The Overview page displays the following items: Information allows you to view: Status shows whether the device is currently connected to the SpeedTouch™... - Page 78 Chapter 4 SpeedTouch™ Web Interface Configure The Configure page allows you to: Change the device information. Allow a game or service running on this device to be initiated from the Internet. E-DOC-CTC-20051017-0140 v1.0...
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Page 79: Assign Public Ip
Chapter 4 SpeedTouch™ Web Interface 4.6.3 Assign Public IP Introduction On this page you can assign the public IP address of your Internet Connection(s) to a specific device on your local network. You might want to do this if: You do not want to use the Network Address Translation engine of your SpeedTouch™. -
Page 80: Interfaces
Chapter 4 SpeedTouch™ Web Interface 4.6.4 Interfaces Interfaces overview The Interfaces page gives you an overview of the interfaces used on your SpeedTouch™. If you want to know more about the network settings of a specific interface, click the name of the interface you want to view. E-DOC-CTC-20051017-0140 v1.0... -
Page 81: Interface Settings
Chapter 4 SpeedTouch™ Web Interface 4.6.5 Interface Settings Overview The Overview page gives you an overview of the current interface settings. Configure The Configure page allows you to: Change the IP address settings of the SpeedTouch™. Change the DHCP IP address pool settings. Before changing the DHCP pools, make sure that at least one IP address of the SpeedTouch™... -
Page 82: Dhcp Pool
Chapter 4 SpeedTouch™ Web Interface 4.6.6 DHCP Pool DHCP Pool page On the DHCP Pool page, you can create/change a DHCP pool. Accessing the DHCP Proceed as follows: Pool page In the Home Network menu, click Interfaces. Click the name of the interface which DHCP pool settings you want to change. Click Configure. - Page 83 Chapter 4 SpeedTouch™ Web Interface Components of the The following settings are available for configuration: DHCP Pool page Interface: The SpeedTouch™ interface to which the DHCP pool applies. Start Address: The start IP address of the DHCP server’s address pool. End Address: The end IP address of the DHCP server’s address pool.
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Page 85: Troubleshooting
Chapter 5 Troubleshooting 5 Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring y our SpeedTouch™. If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider. For Internet connection troubleshooting, refer to the provided Installation and Setup Guide. -
Page 86: General Speedtouch™ Troubleshooting
Chapter 5 Troubleshooting 5.1 General SpeedTouch™ Troubleshooting SpeedTouch™ does not If none of the LEDs light up, make sure that: work The SpeedTouch™ is plugged into a power socket outlet. You are using the correct power supply for your SpeedTouch™ device. The power requirements for your SpeedTouch™... -
Page 87: Ethernet Troubleshooting
Chapter 5 Troubleshooting 5.1.1 Ethernet Troubleshooting LAN LED does not light up Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. E-DOC-CTC-20051017-0140 v1.0... -
Page 88: Upnp™ On Windows Xp Systems
Chapter 5 Troubleshooting 5.2 UPnP™ on Windows XP Systems SpeedTouch™ not Check the following: detected by UPnP™ or Make sure the UPnP™ and Internet Gateway Device Control Client Networking IGD Control Client components are added to your Windows XP system. Your computer doesn’t support UPnP™... - Page 89 Chapter 5 Troubleshooting Adding IGD Discovery Your Windows XP system is able to discover and control Internet Gateway Devices and Control (IGD), like the SpeedTouch™ on your local network. Therefore it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: On the Windows taskbar, click Start.
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Page 90: Reset To Factory Defaults
Chapter 5 Troubleshooting 5.3 Reset to Factory Defaults Resetting your You might consider a reset to factory defaults as described below. SpeedTouch™ Be aware that a reset to factory defaults will revoke all configurational changes you made to the SpeedTouch™. You can choose between: Software reset Hardware reset... - Page 92 Need more help? Additional help is available online at www.speedtouch.com...