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Difficulty with Operation
If you think there is a problem with your machine, make a copy first. If the copy looks good, the
problem is probably not in your machine. Check the difficulties below and follow the
troubleshooting tips.
DIFFICULTY
Printing or Receiving Faxes
Condensed Print and
Horizontal Streaks;
Top and Bottom of Sentences
Cut Off
Vertical Black Lines When
Receiving
Phone Line or Connections
Fax Machine Does Not
Answer When Called
No Dial Tone on the Handset Press Speaker Phone––OR––Lift the handset. If you hear no dial
Sending Faxes
Poor Transmitting Quality
Dialling Does Not Work
57
Chapter 11
If your copy looks good, you probably had a bad connection, with
static or interference on the phone line. Ask the other party to send
a fax again. If the copy looks bad, clean the scanner area. If there is
still a problem, call Brother dealer for service.
The sender's scanner may be dirty. Ask the sender to make a copy
to see if the problem is with the sending machine. Try receiving
from another fax machine. If the problem continues, contact the
Brother dealer for service.
Make sure the machine is in the correct receiving mode for your
setup (either FAX, F/T (FAX/TEL) or TAD). Check for dial tone. If
possible, call your machine to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a
standard telephone handset to the machine's telephone socket. If
there is no ringing when you call your machine, call your Telephone
Company to check the line.
tone, check telephone line cord connections at the machine and wall
socket. Check that the handset is connected to the machine's
handset socket. Test the wall socket with another single line
telephone. If no dial tone on the wall outlet, call your Telephone
Company.
Try changing your resolution to FINE or SUPERFINE. (See
"Resolution" on page 17.) Make a copy to verify the machine's
scanner operation.
Check for a dial tone.
Change TONE/PULSE setting. (See "Setting the Dialling Mode
(Tone/Pulse)" on page 13.)
Check all line cord connections.
Check power cord connection.
Send a manual fax by pressing Speaker Phone—OR—Lifting
the handset, and dialling the number. Wait to hear fax receiving
tones before pressing Start.
SUGGESTIONS
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