Changing The Group Service Status (Features Menu); Changing The Group Service Status (Status Menu) - Avaya 9500 Series User Manual

15.2.1 Changing the Group Service Status (Features Menu)

Using the Features menu you may be able to change the service status of some groups to which you belong.
1. Press the Features soft key if shown. To do this during a call, press the
Features soft key.
2. Use the up and down
3. Use the up and down
4. Use the up and down
for all the groups you can configure. The soft keys available will vary depending on whether a particular or all
groups is selected and the current state of the selection.
· All Groups
· In Service
The groups operates as normal, distributing calls to available members of the group.
· Night Service
The group is in 'night service' mode. Calls are redirected to its night service fallback group
to voicemail if available.
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· Out of Service
The group is out of service. Calls are redirected to its out of service fallback group
voicemail if available.
· Particular Group
· Change
Change the status of the selected group.
· Save
Exit the menus.
!
The system administrator is able to configure whether you have access to the Membership, State and Fallback
·
options of a group. If you are not configured for any groups then the Group menu is not shown.

15.2.2 Changing the Group Service Status (Status Menu)

If the system administrator has allowed you, you can change the service state of a group through the Status menu.
1. Press the Status soft key if shown.
· To access the Status menu during a call, press the
shown.
2. Use the up and down
3. Select the required state using the soft keys:
· In Service
The groups operates as normal, distributing calls to available members of the group.
· Night Service
The group is in 'night service' mode. Calls are redirected to its night service fallback group
to voicemail if available.
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· Out of Service
The group is out of service. Calls are redirected to its out of service fallback group
voicemail if available.
!
The system administrator is able to configure whether you have access to the Membership, State and Fallback
·
options of a group. If you are not configured for any groups then the Group menu is not shown.
9500 Series User Guide
IP Office
arrow keys to highlight Group. Press Select.
arrow keys to highlight State. Press Select.
arrow keys to scroll through the list of hunt groups you can configure. Use All Groups
arrow keys to highlight the hunt group name and your current membership status.
Groups: Group Service Status and Fallback
PHONE key and then press the
PHONE key and then press the Status soft key if
if set , otherwise
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if set , otherwise
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if set , otherwise to
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Issue 05d (05 April 2012)