Troubleshooting - Alcatel-Lucent OmniTouch 8082 User Manual

Pairing your phone and your PC

When you run the synchronization for the first time, you must pair your phone and your PC.
1) Accept the certificate required by the phone (ensure that the certificate comes from the target PC),
2) A pairing PIN code (PIN) is displayed on the phone screen.
3) The phone is detected by the PC and you are prompted to enter this PIN code and a name for the
pairing.
4) The synchronization is automatically started when the pairing is established.
This pairing has to be done only for the first synchronization.
From the PC application menu, you can delete this pairing.
Synchronization

During the synchronization, you can monitor progress and view the summary once the process is
completed. Make sure this option ("Silent Sync") is configured correctly in the Synchronization settings
on the PC side. You can also see which items are modified and where by clicking on the detailed view
button.
Synchronization takes about 15 seconds for 500 contacts. You can receive and
make calls during synchronization but this can make the synchronization process
longer.
The synchronization function is most commonly used to synchronize your PC
Outlook contacts with your phone contacts list. Once you have run the initial
synchronization, if you delete a contact from the phone contacts list, the contact will
be deleted from Outlook during the next synchronization (and vice versa). You are
advised to create an Outlook subfolder dedicated to your phone contacts and to
work from this folder. This will help protect your general Outlook contacts on your
PC.

Troubleshooting

9.8
Below is a troubleshooting guide that can help you resolve any problems that might occur.
Installation says you do not have write
permissions in this folder
Phone displays "HTTP error, HTTP
request failed"
PC Sync displays "Unable to listen to the
port"
PC Sync displays "Selected folder has
been deleted" or "Cannot open Outlook
profile"
PC Sync displays "Outlook is not
installed"
PC Sync displays "Error communicating
with Outlook"
You are probably not permitted to change the
folder in which you are trying to install PC Sync.
Try installing it in another location.
Please make sure PC Sync is started in the PC.
Please check if the same port is set on the phone
and on the PC
Please check you correctly entered PC address.
Please check your firewall settings. The port may
be closed by the firewall. Try to change the port.
Please make sure no other applications are using
this port.
Please make sure the firewall allows listening to
this port. Try to change the port.
The profile or the folder that My IC Phone
Synchronizer is configured to synchronize with
has been deleted. Select another profile or folder
in settings.
My IC Phone Synchronizer could not find a
supported version of Outlook on the PC. Install
Outlook.
My IC Phone Synchronizer could not
communicate with Outlook. This might be
because Outlook has been installed but not yet set
up properly or is malfunctioning. Starting Outlook
itself may provide information on what is wrong.
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