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Avaya IP Office 2420 User Manual

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IP Office

2420 User Guide

40DHB0002USEG - Issue 1 (29/04/2003)

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Summary of Contents for Avaya IP Office 2420

  • Page 1: User Guide

    IP Office 2420 User Guide 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 2: Table Of Contents

    Page ii Contents Overview of the Display Keys ....20 The 2420 Telephone ....3 Display Mode..........21 Overview of the 2420 ........3 Display Key Programming ......22 Call Appearance Keys........4 Shorthand Programming Mode ..... 23 Longhand Programming......24 Basic Call Handling Display Key Functions......

  • Page 3: The 2420 Telephone

    Page 3 The 2420 Telephone Overview of the 2420 This guide covers the use of the Avaya 2420 telephone on Avaya IP Office telephone systems. The diagram below shows the main 2420 telephone features. 1. Display & Feature buttons: Shows key function names and call information.

  • Page 4: Call Appearance Keys

    The 2420 Telephone Page 4 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are indicated as a=, b= and c=. • Note: The number of call appearance keys can be varied and the descriptive text shown next to the key when idle can be changed.

  • Page 5: Basic Call Handling Features

    Page 5 Basic Call Handling Features Answer a Call When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call Do one of the following: •...

  • Page 6: Speed Dial

    Basic Call Handling Features Page 6 Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory. See "Speed Dials" on page 9 To make a call to a personal directory entry using the Speed Dial feature 1.

  • Page 7: Speakerphone

    5. Press again and hang up to complete the transfer. The “Transfer Completed” message is displayed. 2420 User Guide Page 7 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 8: Conference

    3. Press again Message Your Message lamp turns on when a caller has left a message for you. Press the button to retrieve your messages, and follow the prompts. 2420 User Guide Page 8 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 9: Speed Dials

    Speed Dials Page 9 Speed Dials Overview of Speed Dials The 2420 can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial. • The list is sorted alphabetically. • Press to move between pages.

  • Page 10: Using Speed Dials

    Converting a Call Log Entry to a Speed Dial See "Saving a Call Log Entry to Your Speed Dial List" on page 13. 2420 User Guide Page 10 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 11: Adding A New Speed Dial

    Save. • To return to the speed dial list without saving the changes press Cancel. • To return to the call handling screen without saving the changes press 2420 User Guide Page 11 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 12: Using The Call Log

    Page 12 Using the Call Log Overview of the Call Log The 2420 maintains a call log, accessed by pressing Log. This log can store up to 100 entries. These can be incoming answered calls, incoming unanswered calls and outgoing calls.

  • Page 13: Using The Call Log

    4. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See "Adding a New Speed Dial" on page 11. 2420 User Guide Page 13 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 14: Deleting A Call Log Entry

    To exit the call log and return to the call handling screen press Erasing All Logged Calls Loss of power to the 2420 phone will cause all call log entries to be deleted. The Erase All option also deletes all logged calls. Note however that this also deletes all speed dial entries and phone personalization options.

  • Page 15: 2420 Options

    Option. These menus allow you to adjust a number of 2420 features. • Ring Pattern: Set the ringing used by the 2420. See "Changing the Ring Pattern" on page 16. • Contrast: Adjust the display contrast. See "Adjusting the Display Contrast" on page 16.

  • Page 16: Selecting Personalized Options

    4. When the contrast is set as required, either: • Return to the options menu by pressing Done. • Return to the call handling screen by pressing 2420 User Guide Page 16 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 17: Call Log Setup

    Page 17 Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2420's call log. See "Setting Which Calls are Logged" on page 14. Switch Visual Ring On/Off With visual ringing on, the phones lamp flashes when the phone is ringing.

  • Page 18: Default Phone/Erase All Settings

    • To return to the call handling screen without erasing, press Language When the 2420 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: •...

  • Page 19: Automatic Gain Control (Agc)

    Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. The 2420 supports AGC for both the handset and the headset if connected. 1. Press Option.

  • Page 20: Display Keys

    The display adjacent to the key shows the function name. Some of these functions are default functions supported by all 2420 phones (eg. SpDial, Log and Option). Others are functions programmed by the System Administrator for your telephone system.

  • Page 21: Display Mode

    Save. You will hear a confirmation tone. • To return to the options menu without saving any changes, press Cancel. • To return to the call handling screen without saving any changes, press 2420 User Guide Page 21 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 22: Display Key Programming

    Time of Day The following table lists those functions programmable via an Admin 1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash 2420 User Guide Page 22 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 23: Shorthand Programming Mode

    • Press Keep to keep the existing function and forget the function just programmed. • Press Delete to delete the existing function and forget the function just programmed. 2420 User Guide Page 23 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 24: Longhand Programming

    • Press Keep to keep the existing function and forget the function just programmed. • Press Delete to delete the existing function and forget the function just programmed. 2420 User Guide Page 24 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 25: Display Key Functions

    Those functions marked with a (!) can be programmed against a key by the 2420 user. This programming requires the phone to already have one key assigned to the Admin function. See "Display Key Programming" on page 22.
  • Page 26 [User | Button Programming | User] Absnt - Set Absent Text Set the users current absence message setting. This function is not supported through 2420 display keys. [User | Button Programming | Advanced | Set | Set Absent Text] Acct - Account Code Entry (!) Make a call using an account code or enter an account code during a call.
  • Page 27 • "RBak- - Cancel Ringback When Free" on page 47. • "RBSeq - Set Ringback Sequence" on page 47. • "RBak+ - Ringback When Free" on page 47. 2420 User Guide Page 27 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 28 This also overrides call waiting indication when the user has a call on hold. This function is not supported via 2420 display keys. [User | Button Programming | Advanced | Busy | Busy On Held] CFrwd - Call Forwarding All (!) Switch call forwarding on/off and set the forwarding number.
  • Page 29 See also: • "Park - Park" on page 43. • "Park - Call Park to Other Extension (!)" on page 44. • "Ride - Ride Call" on page 49. 2420 User Guide Page 29 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 30 Pressing CWSus is only supported if the exchange provides a Q.931 suspend call facility. [User | Button Programming | Advanced | Call | Call Waiting Suspend] 2420 User Guide Page 30 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 31 This function cannot be programmed through the phone by the user. [User | Button Programming | Advanced | Dial | Dial Direct] 2420 User Guide Page 31 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 32 [User | Button Programming | Advanced | Do Not Disturb | Do Not Disturb Exception Del] 2420 User Guide Page 32 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 33 This function can be programmed through the phone by the user using an Admin 1 key. [User | Button Programming | Advanced | Miscellaneous | Flash Hook] 2420 User Guide Page 33 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 34 This function cannot be programmed through the phone by the user. Pressing FwBOf switches the extension's use of forward on busy off. [User | Button Programming | Advanced | Forward | Forward On Busy Off] 2420 User Guide Page 34 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 35 FwdOf switches off all the extensions call forwarding options. It does not delete the forwarding number settings. [User | Button Programming | Advanced | Call | Cancel All Forwarding] 2420 User Guide Page 35 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 36 This function cannot be programmed through the phone by the user. Pressing FwUOf switches the extension's use of forward unconditional off. [User | Button Programming | Advanced | Forward | Forward Unconditional Off] 2420 User Guide Page 36 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 37 Here+ sets the target extension's Follow Me To number to that this extension. Calls to the target extension are then forwarded to this extension. [User | Button Programming | Advanced | Follow Me | Follow Me Here] 2420 User Guide Page 37 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 38 HGDis disables the extension's group memberships. This applies to all group of which the extension is set as a member. [User | Button Programming | Advanced | Hunt Group | Hunt Group Disable] 2420 User Guide Page 38 IP Office...
  • Page 39 The hunt group number is shown next HGOS-. Pressing HGOS- puts the group back into normal service if in night service. [User | Button Programming | Advanced | Call | Clear Hunt Group Out Of Service] 2420 User Guide Page 39 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 40 If the target extension is busy or not available, the call will follow any forwarding or diversion to voicemail set. [User | Button Programming | Emulation | Automatic Intercom] 2420 User Guide Page 40 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 41 [User | Button Programming | Emulation | Dial Intercom] Inclu - Dial Inclusion Intrudes on a call in progress at the target extension. This function is currently not supported on the 2420. This function requires entry of the target extension number when programmed. The Inclu key shows the target extension number.
  • Page 42 • "Steal - Call Steal" on page 51. Login - Extn Login This function is not supported on 2420 display keys. [User | Button Programming | Advanced | Extn | Extn Login] Logof - Extn Logout Logs the current user off the extension.
  • Page 43 OCSeq - Set Outside Call Sequence Sets the ringing pattern (sequence) used for internal calls. Not supported by the 2420. This function requires the ringing pattern (0 to 9) to be entered when programmed. The number is shown next to OCSeq. This function cannot be programmed through the phone by the user.
  • Page 44 This function is currently only available on US based systems. [User | Button Programming | Dial | Dial Physical Extension by Number] 2420 User Guide Page 44 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 45 [User | Button Programming | Advanced | Call | Call Pickup Members] See also: • "CPkUp - Call Pickup (!)" on page 30. • "DPkUp - Directed Call Pickup (!)" on page 33. 2420 User Guide Page 45 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 46 [User | Button Programming | Advanced | Call | Call Queue] See also: • "DCW - Dial CW" on page 31. 2420 User Guide Page 46 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 47 RBSeq - Set Ringback Sequence Sets the ringing pattern (sequence) used for voicemail and ringback calls. Not supported by the 2420. This function requires the ringing pattern (0 to 9) to be entered when programmed. The number is shown next to RBSeq. This function cannot be programmed through the phone by the user.
  • Page 48 This function cannot be programmed through the phone by the user. Pressing Relay switches the specified relay off. [User | Button Programming | Advanced | Relay | Relay Off] 2420 User Guide Page 48 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 49 • "Park - Park" on page 43. • "CPark - Call Park (!)" on page 29. • "Park - Call Park to Other Extension (!)" on page 44. 2420 User Guide Page 49 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 50 Spres key toggles the display of dialed digits on/off. When on, Spres is shown with a symbol and dialed digits are replaced by s on the display. [User | Button Programming | Emulation | AD Suppress] 2420 User Guide Page 50 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 51 Suspe is only supported if the exchange provides a Q.931 suspend call facility. [User | Button Programming | Advanced | Suspend | Suspend Call] See also: • "Resum - Resume Call" on page 49. 2420 User Guide Page 51 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 52 When on, VMRB+ is shown with a symbol and the extension is called when new messages are left in its mailbox. [User | Button Programming | Advanced | Voicemail | Voicemail Ringback On] 2420 User Guide Page 52 IP Office...
  • Page 53 [User | Button Programming | Advanced | Set | Set Wrap Up Time] See also: • "NATim - Set No Answer Time" on page 43. 2420 User Guide Page 53 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 54: System Features

    Note that if your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. 2420 User Guide Page 54 IP Office...

  • Page 55: Call Waiting

    *13*N# to re-direct the calls back to your own extension, before you return to it. At your own extension: • *14*N# from your own extension. • *14*# to cancel either feature from your own extension. 2420 User Guide Page 55 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 56: Do Not Disturb

    The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. 2420 User Guide Page 56 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 57: Default Feature Codes

    Do Not Disturb Exception Delete *33*N# Call Queue *12*N# Follow Me Here Voicemail Ringback On *13*N# Follow Me Here Cancel Voicemail Ringback Off *14*N# Follow Me To *57*N# Forward on busy number 2420 User Guide Page 57 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)

  • Page 58: Index

    Intercom 40, 41 Sequence 47 CW 28 Hunt Group Calls Off Internal Auto-Answer When Free 47 Hunt Group Night Ringback Off 52 Service 39 Intru 26, 41 Ringback On 52 2420 User Guide Page 58 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 59 Index Page 59 Blank Page 2420 User Guide Page 59 IP Office 40DHB0002USEG - Issue 1 (29/04/2003)
  • Page 60 The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies have been transferred or licensed to Avaya.

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