HP SureStore 4115w User Manual page 94

Operating the Library
Troubleshooting
Problem
An error message is received after
bulk loading tape cartridges.
Changed drive address but the new
address is not recognized.
Cannot remember the administration
menu password.
Attempted to open the front access
door, but a RESERVED message
displays.
Started a test and need to stop.
3-40
• Verify that cartridges are inserted into the magazine in the
correct orientation. (See "Loading Tape Cartridges Into
the Library" on page 3-15.)
• Verify that the correct tape type is used. (See "Choosing
Tape Cartridges" on page 2-3.)
• If the light bar on the display panel is orange, cycle power to
the library and try to load the magazine again when the drive
numbers and status indicators are displayed. (See the
caution note at the end of this table.)
• If SECURITY ENABLED displays, a security option has
been set that prevents cartridges from being loaded into or
removed from the library. See "Setting Configuration
Options" on page 3-25.
• If TRANSPORT FULL displays, the cartridge transport
mechanism already contains a tape cartridge. Refer to the
host documentation or call a service representative to
remove the cartridge from the transport.
• If a LOAD ERROR or FAILED message still displays, this
could indicate a library failure; call a service representative
for assistance.
Try rebooting the host computer. Some computers require this
for the new address to be recognized. (See the caution note at
the end of this table.)
First, try the default password (000-000-000). If the default is
not accepted, call a service representative for assistance.
• The host may have reserved an element and must unreserve
it. Refer to the host system documentation to unreserve a
tape.
• A security configuration was set to prevent cartridge
removal. See SECURE ON/OFF in the list of configurations
found in "Setting Configuration Options" on page 3-25.
Press . The current test loop continues until finished,
CANCEL
then the test stops.
What to do