Troubleshooting - Zte Unite II User Manual

Troubleshooting

Problem
Cannot establish the Wi-Fi
connection between your device
and client.
The client connected to the device
cannot access the Internet.
Cannot visit the web user interface
configuration page.
About the password
For more assistance, please:
• Send E-mail to mobile@zte.com.cn
• Visit www.ztedevice.com
• Call Service Hotline: 1–888–944-9400
.
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Suggested Solution
Refresh network list and select the correct SSID.

Check the IP address to make sure your client can obtain an IP address

automatically in the Internet protocol (TCP/IP) properties.
Type the correct network key (Wi-Fi password) when you connect to the

device.
Make sure your SIM card is available.

Change the location to find a place with good signal.

Contact your service provider.

Enter the correct address. The default address is

http://uscc.hotspot
Only use one network adapter in your PC.

Do not use any proxy server.

Select Device Info on the LCD screen to check the SSID and Wi-Fi connection

password or check the label on the device to get them.
Select Device Info on the LCD screen to check the default login password or

check the label on the device to get it.
If you changed the password and forgot the new password, you need to restore

the device to the factory default settings.
TM
ZTE Unite II User Manual
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