Contacting Customer Support - EchoStar HDS-600RS User Manual

TV anywhere doesn't work
Check that your HDS-600RS is connected to your router and that the Ethernet
-
cables are firmly inserted at both ends.
Check there is a broadband connection available (see page 42). Can you access
-
the Internet from other devices? Contact your Internet Service Provider if there is a
problem.
Make sure you are meeting the system requirements to use the TV anywhere
-
features. Is there adequate data bandwidth available on your Local Area Network?
Ensure you are using the correct password (see page 44).
-
If you continue to experience issues with connecting and using TV anywhere,
-
please refer to the support section on www.myechostar.com.
No channels found during installation
As instructed by the Setup Wizard, press the Blue button to check the signal
-
reception (see page 20). If there is no signal on one or both inputs, check the
connections. Contact your satellite dish installer if there is no signal on either input
and you are satisfied that the connection to the unit is sound.

Contacting Customer Support

For the latest product information, technical support, downloads and updates
please visit:
http://myechostar.com/support
56