Blackberry Q5 User Manual page 141

User Guide
Troubleshooting: Bluetooth
I can't pair with a Bluetooth enabled device
• Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation
that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't
know what the passkey is, try 0000.
• If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Tap Settings > Networks and Connections > Bluetooth. In the Discoverable drop-down list, tap On or 2 Minutes. If
necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that
came with the device.
• If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on
the device, if the battery power level is too low the device might still operate but be unable to pair.
• If Mobile Hotspot mode is turned on, verify that you're trying to connect to a Bluetooth enabled device that uses the
Handsfree, Serial Port, or Personal Area Network profiles.
I keep losing the connection with my Bluetooth enabled car kit
• Check that your car kit is using the latest software version that is available. For more information about your car kit's
software version, see the documentation that came with your car kit.
• Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The
location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
NFC
NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and
other NFC-enabled devices or NFC tags. NFC is designed so you can easily share content and information without having to
pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the
applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a
picture with a friend or paying for a purchase using your device.
What is NFC?
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use
pairing information.
Settings
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