Error Codes - Kodak PS400 Series User Manual

Error codes

Error Code Message
Access to destination folder XXXX could not
be set exiting the application.
Burn CD/DVD and Burn Picture CD buttons
are disabled.
10, 11, 12, Failure to communicate with the scanner.
23 Please retry. If this error persists, please
contact Support with error code XX.
105, 106, Failure to communicate with the flatbed
107, 108, scanner. Please retry. If this error persists,
109 please contact support with error code 10X.
110, 111, Image Cleaner Tool failure. Please retry. If
112, 113, this error persists, please contact support
114 with error code 11X.
186 System configuration error. Please contact
Kodak support. Exiting....
1001 Error Code: 1001. Installation error. Could
not fetch image processing defaults. Please
check PrintScan.ini. Exiting...
1002 Error Code: 1002. Could not read image
processing defaults from scannerprofile.
Continuing with default settings.
1003 Error Code: 1003. Scanner driver version
incorrect. Refer to Kodak Picture Saver
Scanning System User's Guide, Chapter 7
for more information.
1004 Error Code: 1004. Product Registration was
not completed successfully. Refer to the
Kodak Picture Saver Scanning System
User's Guide, Chapter 7 for more
information.
1005 Error code: 1005. Error writing to file
PrintScan.ini.
1120 Image Cleaner Tool failure. Please retry. If
this error persists, please contact support
with error code XXXX.
251085: Start error. Kodak Picture Saver Scanning
PS810 System copy protection error. No license
found.
7-6
Use the table below as a guide to check possible solutions to problems
you may encounter when using the Kodak Picture Saver Scanning
System.
Description
Verify that there is a valid Target_Path for the scanned
photos in the PrintScan.ini file.
Run as Administrator or have the administrator give
limited rights users permission to burn CD/DVDs. Refer
to Chapter 7, Application Configuration.
Verify that the Picture Saver System Scanner is
attached, turned on and the green LED is on and steady.
If the error persists, contact Kodak Service.
Verify that the flatbed is attached properly to the batch
scanner. If the error persists, contact Kodak Service.
Contact Kodak Service.
If the problem persists, contact Kodak Service.
Verify that a valid PrintScan.ini file exists. Reinstall the
Kodak Picture Saver Scanning System. Refer to
Chapter 2, Installation.
Verify that a valid scannerprofile file exists. Reinstall the
Kodak Picture Saver Scanning System. Refer to
Chapter 2, Installation.
The Picture Saver Scanning System software does not
support the installed Scanner drivers. Do not install
other drivers for the Picture Saver Scanning System. To
re-install the scanner drivers, turn off the scanner and
uninstall the scanner driver, then reinstall the Kodak
Picture Saver Scanning System Software CD. Reboot
the PC then power on the Picture Saver System
Scanner. This will re-install the correct version of the
Scanner drivers.
Verify that you have a good internet connection.
Retry Product Registration. If the problem persists,
contact Kodak Service.
Verify that a valid PrintScan.ini file exists. Reinstall the
Kodak Picture Saver Scanning System. Refer to the
section entitled "Application configuration" in this
chapter.
If the problem persists, contact Kodak Service.
Verify that the supplied USB software dongle is plugged
into a USB 2.0 port on the PC.
A-61601 June 2010