User Utility Error Codes - Kodak Sidekick 1400u User Manual

User Utility error
codes
Error code and message
U11, U12, U13, U16
Jam occurred. Please open the
door and remove the paper.
Place the documents back in
the document feed tray.
U18
Document remains in the
scanner. Please open the door
and remove the paper. Place
the documents back in the
document feed tray.
U23
Double feed occurred. Please
open the door and remove the
paper. Place the documents
back in the document feed tray.
U30
Scanner door is open. Please
close the door.
Fxx
System error occurred. Please
contact Technical Support.
***Warning***
The rollers need to be cleaned.
Please clean the rollers.
***Warning***
The rollers need to be replaced.
Please replace the rollers.
Scanner is not connected
6-4
If an
issue occurs during scanning, click the
Check the Scanner Status message and Error Code information. The following
table explains the error codes and messages and describes possible causes/
solutions.
A document is jammed or the document sensors are dirty.
• Open the ADF and remove the jammed paper. See "Clearing a document jam"
earlier in this chapter.
• Clean the sensors. See Chapter 4, Maintenance for cleaning procedures.
A document is jammed or the sensors are dirty.
• Open the ADF and remove the jammed paper. See "Clearing a document jam"
earlier in this chapter.
• Clean the sensors. See Chapter 4, Maintenance for cleaning procedures.
A double feed has occurred or the rollers are dirty.
• Open the ADF and remove the jammed paper. See "Clearing a document jam"
earlier in this chapter.
• Clean the rollers. See Chapter 4, Maintenance for cleaning procedures.
• Securely close the ADF door.
• Contact Technical Support.
Warning counter has expired.
The rollers need to be cleaned.
• Clean the rollers. See Chapter 4, Maintenance for cleaning procedures. After
cleaning the rollers, return to the User Utility and click the Clear Counter
button. See the section entitled, "The User Utility dialog box" (Scanner Counter)
in Chapter 5.
Warning counter has expired.
The rollers need to be replaced.
• Replace the rollers. See Chapter 4, Maintenance for replacement procedures.
After replacing the rollers, return to the User Utility and click the Clear Counter
button. See the section entitled, "The User Utility dialog box" (Scanner Counter)
in Chapter 5.
• The scanner is not connected or not turned on.
Be sure the scanner is connected properly and that the scanner is turned on.
See Chapter 2, Installation for proper connections.
• The PC was turned on before the scanner was ready.
Turn the scanner on first and then restart the PC.
Possible Cause/Solution
icon to open the User Utility.
A-61676 June 2010