Call Pickup And Directed Call Pickup; Leave Word Calling - Avaya 2420 User Manual

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another
extension in your pickup group. If you can use the Directed Call Pickup
feature, you can pick up a call ringing at a specific extension without the
extension being a member of your pickup group.
To answer a call placed to a member of your pickup group when your
telephone is idle
Press the
CallPickup
code.
Called telephone stops ringing, and you are connected to the ringing
call.
To pick up a call directly for someone else in your office
Note: Again, the Directed Call Pickup feature is designed for covering calls
for associates while they are away from their desk. In this case, you do
not have to be a member of the same pickup group.
1. Press the
code.
2. Dial the extension of the ringing telephone.
Called telephone stops ringing, and you are connected to the ringing
call.
.

Leave Word Calling

The Leave Word Calling (LWC) feature leaves a message for a person at
another extension to call you back. The called party will be able to dial the
message service (for example, an attendant, AUDIX or other voice mail
system, a covering user, etc.) to retrieve a short, standard message which
gives your name and extension, the date and time you called, and the
number of times you called.
To leave a message after dialing an extension (when your call is not
answered, you hear a coverage or busy tone, or you have been put on
hold)
Press the
LWC
before hanging up.
Message lamp goes on at the called telephone (if so equipped).
Note: If you hear reorder tone, the message is not stored; try again.
button (if administered) or Dial the Call Pickup access
button or Dial the Directed Call Pickup access
DirCall PkUp
button (if administered) and listen for confirmation tone
42