Support For Call Center Users - Avaya 2420 User Manual

Support for Call Center Users

To meet the needs of those working in call centers, the 2420 telephone offers
the following:
•
Call Center Mode operation—available from the Options Screen, this
setting changes the standard display from 8 to 12 call appearance/feature
button labels. When you select this mode, the bottom line of the screen
display, which is used for softkey labels in standard mode, can contain four
more call appearance/feature buttons with shortened labels.
•
compatibility with a variety of headsets —works with one headset
directly connected to the 2420 telephone via an amplifier adapter (HIC-1)
cord. The following headsets are supported:
— Starset top H31
— Mirage top H41
— Mirage top H41N
— Supra Monaural top H51
— Supra Monaural NC top H51N
— Supra Binaural top H61
— Supra Binaural NC top H61N
— Encore Monaural Voice Tube H91
— Encore Monaural NC top H91N
— Encore Binaural Voice Tube H101
— Encore Binaural NC top H101N
— Tristar Voice Tube top H81
— Tristar Noise Canceling top H81N
— Duoset (Supra Starter) Voice Tube H141 Headband only
— Duoset (Supra Starter NC) Noise Canceling top H141N
Headband only
— Duoset (Earset Starter) Voice Tub top H141 Earhooks only
— Duoset (Earset Starter NC) Noise Canceling top H141N
Earhooks only
— Duoset (Starter Special VT) Voice Tube top H141
Headband & Earhooks
— Duoset (Starter Special NC) Noise Canceling top H141N
Headband & Earhooks
•
support for the Group Listen feature—when this feature is
programmed, you can use the handset or headset and speaker of the
2420 telephone simultaneously. While you're assisting a customer via the
headset, your supervisor can use the speaker to listen to the
conversation. Note that the operation of this feature is affected by the
modules (if any) installed with your 2420 telephone. See "Speakerphone"
on page 12 for details.
•
recording capability (optional)—allows you to record conversations
while you are assisting a customer (requires the 20A stand and 201A
module described in "Support for Optional Devices.")
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