Q-See Product Warranty; Technical Support; Network - Q-See QC SERIES User Manual

16. Remote control does not work. Possible Causes:
a. Need to enter the correct Device ID on the remote control.
b. Distance is too far or control angle is too wide.
c. Remote control battery power is low.
d. Remote control is damaged or NVR front panel is damaged.
17. Can not playback the downloaded file. Possible Causes:
a. There is no media player.
b. Need Divx Codec in file player
18. Forgot local menu operation password or network password
a. Contact Q-See tech support and we can generate a new password for the unit.
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A.4 Q-SEE PRODUCT WARRANTY
Q-See is proud to back all of our products with a conditional service warranty covering all
hardware for 24 months from the date of purchase. Additionally, our products also come with
a free exchange policy that covers all manufacturing defects for one month from the date of
purchase. Permanent upgrading service is provided for the software.
Liability Exclusions:
Any product malfunction or abnormalities in operation or damage caused by the following
reasons are not within the free service scope of our company:
1. Equipment damage caused by improper operation.
2. Improper equipment operation environment and conditions (e.g., improper power,
extreme environmental temperatures, humidity, lightning and sudden surges of
electricity).
3. Damage caused by acts of nature (e.g., earthquake, fire, etc).
4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.
5. Product sold over 12 months ago.
In order to fulfill the terms of your warranty, you must complete the registration process after
purchasing our product. To do this, simply fill out the User's Information Card on our website
at www.Q-See.com
A.5 TECHNICAL SUPPORT
• Most problems can be solved online via our 24/7 knowledge base at
www.Q-See.com/Support
• Live chat is available at the same address from Monday to Friday 6am to 7pm
Saturday and Sunday 9am to 5pm. All times are Pacific.
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