Q-See QC SERIES Setup Manual
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Q-See QC SERIES Setup Manual

Remote monitoring setup guide
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Apple Macintosh
Computer
iPhone
Setup Guide for Remote Internet and Smartphone Monitoring,
MyQ-See DDNS, and Email Notification
Remote Monitoring
Setup Guide
QC SERIES NVR MODELS
Android
PC with Windows
Operating System
BlackBerry*
* Select Models
1

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Summary of Contents for Q-See QC SERIES

  • Page 1 Remote Monitoring Setup Guide QC SERIES NVR MODELS Apple Macintosh PC with Windows Computer Operating System iPhone Android BlackBerry* * Select Models Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification...

  • Page 2: Table Of Contents

    YOU SHOULD RUN INTO ANY DIFFICULTIES DURING ITS INSTALLATION OR OPERATION, WE ARE HERE Option 1: UPnP change from how they are described. We encourage you to visit our website at www.Q-see. FOR YOU. Option 2: Opening Ports Using DMZ com to check for the latest firmware and sofware updates as well as product announcements.

  • Page 3: Remote Access

    Internet 4.3 Troubleshooting Connection Issues access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be Issues with DHCP able to do so using a conventional web address.

  • Page 4: Main Menu

    1.1 CONNECTING YOUR NVR TO A NETWORK STEP 3. Click on the Network icon in First and foremost, you will need to physically connect your NVR to a router. This router can the Settings Menu. be part of an existing network of computers, or it can be the router/modem supplied by your Internet Service Provider (ISP) to connect you to the Internet.

  • Page 5: Opening Ports

    1.2 OPENING PORTS OPTION 2: OPENING PORTS USING DMZ To make your NVR accessible from outside of your local network, you have to “forward” ports Accessing your router’s DMZ controls: 85 and 37777 through your router to your NVR’s IP address. The most preferred - and easiest The exact location of DMZ within the router’s settings vary by manufacturer so please consult - method is UPnP.

  • Page 6: Option 3: Opening Ports Using Dmz On 2Wire Routers

    OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS CONFIRMING THAT PORTS ARE OPENED Accessing your router’s DMZ controls: To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org using a computer connected to the same router as the NVR. 2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other Internet servers.

  • Page 7: Static Internal Ip (Network) Address

    1.4 PPPOE 1.3 STATIC INTERNAL IP (NETWORK) ADDRESS If you are going to attach the NVR directly to a DSL or cable modem instead of to a router Most routers assign connected devices a random IP address that is not currently in use by then select the PPPOE option in the Network options.

  • Page 8: Domain Name System (Dns)

    1.5 DOMAIN NAME SYSTEM (DNS) MACINTOSH COMPUTERS MACINTOSH AND PC USERS In addition to retrieving the DNS info from the router, Macintosh users can get it from the Once you have completed the above sections, you are able to operate your NVR remotely. computer’s Network window.

  • Page 9: Dynamic Domain Name Service (Ddns)

    DMZ are the two most common issues. It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your NVR is DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK configured to accept account information from that site.

  • Page 10: Setting Up Dmz In Router 2

    STEP 5. Click on CHECK NOW to SETTING UP DMZ IN ROUTER 2 detect how many Routers are in the STEP 1. Login into Router 1 by putting network. the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-25 where the IP...

  • Page 11: Additional Settings

    ADDITIONAL SETTINGS IP FILTER CHAPTER 2 You can also improve security by controlling remote access to your NVR using the IP Filter. 2.1 ADVANCED NETWORK SETTINGS This feature enables you to allow online users only from approved IP addresses. Up to 64 Now that you’ve successfully connnected your NVR to your network and to the Internet, there addresses may be entered.

  • Page 12: Ntp

    E-MAIL Network Time Protocol (NTP) is used to synchronize the time of a computer or other device Several NVR functions allow you to send out e-mail alerts when specific events occur. connected to the Internet. Utilizing this feature allows your NVR to keep an accurate time as Configuring this feature lets you set the NVR up to send out alerts via e-mail to a single well as automatically adjust to Daylight Savings Time changes.

  • Page 13: Ftp

    2.2 ADDITIONAL SETTINGS File Transfer Protocol (FTP) allows you to securely share, manage, and distribute files over the internet. You will need to already have a server and FTP service tool to utilize this feature on You may need to adjust your settings in the Record Setting and Account windows to ensure the NVR.

  • Page 14: Account

    ACCOUNT REMOTE MONITORING CHAPTER 3 When logging in remotely, you will have the same privileges and authorities as you do when accessing the NVR directly. This includes which cameras can be monitored and played back, 3.1 ACCESSING YOUR NVR REMOTELY FROM A COMPUTER PTZ controls and other aspects.
  • Page 15 STEP 12. Pull down the “Reset to:” STEP 7. Uncheck the “Require server menu button and select Low verification (https:) for all sites in this zone” button. STEP 8. Type the NVR’s IP address (obtained during Network Setup) or DDNS domain name into the “Add this website to the zone:”...
  • Page 16 Troubleshooting: User Account Control for Windows Vista and Windows 7 Some users of computers using Windows Vista or Windows 7 operating systems may receive an error message informing of a codec that is missing or not installed. This conflict can be resolved by turning off User Account Control (UAC).

  • Page 17: Accessing The Nvr Using Pss On A Pc

    CD that was packaged along with your NVR. The file is also available for free download on STEP 1. Double click on the PSSSetup. Q-See.com, but you will need to download an extraction program to be able to use PSS. One pkg icon in the PSS for Mac folder extraction program can be downloaded for free at at http://rarlabs.com/download.htm...

  • Page 18: Remote Monitoring With Internet Explorer

    This software can be found on the Manuals and Software CD that came with your NVR, or it is available for download from www.Q-See.com. STEP 1. - Enter the IP address or the DDNS address obtained in Section 1.5 into an Internet Explorer window.
  • Page 19 Channel Controls In this area, you can select which cameras to view, which data stream to use, activate two-way communication with someone near a camera and play back a recorded video that has been saved on your computer. Cameras - Clicking on one of the camera icons will open the corresponding channel.
  • Page 20 PTZ Controls Picture Controls You must have already connected and set up one or more PTZ cameras as described in This control panel combines two tabs which allow you to control the appearance of the Chapter 6 PTZ Cameras in the User Manual before being able to use this function. This on-screen images (Color tab) as well as set the location where downloaded image and video control panel operates just like the PTZ controls on the NVR itself.
  • Page 21 Some settings will display more channels than a single NVR can connect to, but if you are channel in multi-view mode to make it a single-screen view. Double-clicking on the screen will controlling multiple NVRs of the same type using Q-See’s Centralized Management System return it to its place in the multi-view display.
  • Page 22 Search Saving Clicking on the Search tab at the top of the monitoring window will open the Search window. Selecting a file and pressing Download will open the save dialog box. The system will append This operates along the same lines as the Search function described in Section 4.5 Search the date, start and end times to the file name just as when saving directly from the NVR.

  • Page 23: Using Pro Surveillance Software (Pss)

    Configuration 3.3 USING PRO SURVEILLANCE SOFTWARE (PSS) Clicking the Config tab at the top of the screen will open the Configuration window which The included Pro Surveillance Software allows Mac and PC users a method to remotely gives you access to all the other functions of the NVR. monitor their NVR that is not browser-dependent.
  • Page 24 Connecting to the NVR Before you can begin to monitor the NVR, you must first connect to it. STEP 1. Click on the blue Full Menu icon to the right of the Setting Manage button in the Tool Bar on the right side of the display.
  • Page 25 Real-Time Monitor Step 4. The NVR will now appear in the Device List at the top of the Tool Live monitoring and recorded video playback takes place in the Real-Time Monitor section of Bar. Click on the device name to the window.
  • Page 26 Some settings will display more channels than a single NVR can connect to, but if you are screen, minimize and close the display. controlling multiple NVRs of the same type using Q-See’s Centralized Management System (CMS) you will be able to display the signals from multiple NVRs simultaneously. When you...
  • Page 27 Tool Bar This section of the PSS display contains many of the controls for on-screen viewing. PTZ Direction - This operates in the same Device List - This is where you access the NVR(s) you wish to view and control from the manner as the PTZ controls on the software.
  • Page 28 Function Buttons Tool - This menu gives you access to several functions and features: The five function buttons; Task, Alarm, Playback, E-map and Configuration, are located at the bottom of the display. Begin Recording Plan - Activates a pre-defined local recording plan. NVD Control - Opens a proprietary video playback and decoding window.
  • Page 29 E-Map Device Health Status This brings up a map image - set in the E-Map tab under the Setting Management menu This displays the status of connected devices, including NVRs and cameras, but also the described above. NVR’s hard drive. Double-clicking on this window will open the Alarm Record. The map (a .jpg file) can show a building’s layout, or in the case of multiple NVRs, a wider region.

  • Page 30: Remote Devices

    Internet Explorer users may be asked to download an ActiveX plug-in from Q-See International, Ltd. Firefox and Chrome users may be asked to allow QuickTime to run. In these CONNECTING TO A LOCAL NETWORK cases, you should allow the required plugins to operate.

  • Page 31: Opened Ports And Internet Ip Address

    OPENED PORTS AND INTERNET IP ADDRESS CONNECTING TO THE REMOTE IP CAMERA Just as with your NVR, you will need to confirm that your ports are open and that your camera Once you have obtained the Internet IP address for your camera, you will need to enter it into is accessible from the Internet.

  • Page 32: Using The Web Service App

    4.2 USING THE WEB SERVICE APP Clicking on Manual Add will open a window over the Remote Device window. Within the Manual Add window, some information may already be displayed but it may not be correct You may also access IP cameras that are not directly connected to an NVR using the Web for the device you are intending to connect.

  • Page 33: Setup

    Video SETUP The options available in this tab are divided into several sections dedicated to the camera The Video sub-menu contains four tabs controlling how video is streamed from the NVR, the itself, the network connection, event monitoring, direct recording to an FTP server, system camera’s built-in snapshot feature, on-screen displays and, on PCs the file path to save locally maintenance and history.

  • Page 34: Network

    NETWORK Connection The settings available in this menu govern how the camera connects to the outside world. The fields in this window allow you to set the maximum number of simultaneous user Many of these features are exactly like the same functions on the NVR. connections, as well as showing which TCP port was forwarded.

  • Page 35: Event

    EVENT Anti-Dither - is the amount of time that the camera will delay before beginning the alarm Like your NVR, your IP camera can detect motion events and when it is being blocked response. If the motion isn’t detected again during the delay period, the camera will not treat it as an event.

  • Page 36: Record

    File Destination Path RECORD If you have enabled the record function for this camera elsewhere in the Web Service Unlike the NVR, the camera does not contain a hard drive on which to record its files. The program, you will need to set when those recordings will occur using the Record Schedule default method is to use an FTP (File Transfer Protocol) site to store the recorded files for later tab.

  • Page 37: System

    Time just like the NVR. Upgrade Q-See releases firmware updates from time to time to address known issues, to address The SyncPC button will set the time to that of specific issues or to add functionality. You can download the firmware update file to the...

  • Page 38: Alarm

    Information 4.3 TROUBLESHOOTING CONNECTION ISSUES This window shows both the current version of the sofware along with the camera’s serial number in addition to an event log that the camera maintains. ISSUES WITH DHCP As long as you are connecting your camera to a router with DHCP enabled, you should not have an issue connecting to your camera.

  • Page 39: Obtaining Ip Information Using Ipconfig

    Enter the information into the proper fields in ConfigTool’s IP Address Modification window. OBTAINING IP INFORMATION USING IPCONFIG You will need to get your router settings to not only create an IP address, but for the Default Gateway information as well. Click OK to save, and you will see the information update in the Device List.

  • Page 40: Mobile Surveillance

    In order to monitor your system using your iPhone or iPad, you will need to install either the Q-See QC View app for smartphones or Q-See QC View HD app if you’re using a tablet. These are available for free through the Apple AppStore by searching for “Q-See.” Install either one as you would any other AppStore application.
  • Page 41 OPERATION STEP 5. You will need to enter certain details in order to access your NVR. Once you have selected the device you wish to monitor, you are able to perform most You will most likely want to set up two operations on your mobile device that you can on the NVR itself or using either of the methods to connect to your system computer-based remote monitoring options.
  • Page 42 Playback: You can access video files Event List: When you set up Push Config (below) to notify you of events such as motion recorded on your NVR. detection, camera masking (video blind) or a local alarm triggered at the NVR itself, QC View will keep a log of these events which can be reviewed in this list.

  • Page 43: Android

    In order to monitor your system using your Android smartphone or tablet, you will need to install either the Q-See QC View app for smartphones or Q-See QC View HD app if you’re using a tablet. These are available for free through the Android market by searching for Local Config: PTZ camera configuration.
  • Page 44 STEP 3. A connection to our OPERATION Demonstration system is already pre- Once you have selected the device you wish to monitor, you are able to perform most loaded on the application. You can operations on your mobile device that you can on the NVR itself or using either of the remove this from your list at any time, computer-based remote monitoring options.

  • Page 45: Blackberry

    CD that accompanied your NVR as well as via download Click on a channel to open the Device from www.Q-See.com/Support. If you are downloading the software, begin with Step 1, Manager to select which camera’s record to below.
  • Page 46 PTZ Control STEP 8. Click on the DMSS icon to launch the program. If this is your first When selected, the PTZ controls appear below the video display. time using this application on your In normal display, use the scroll ball to operate the buttons. In full-screen mode, the camera phone, you will be presented with the can be directly controlled using the scroll ball.

  • Page 47: Symbian

    5th editions of the Symbian OS through the use of the DMSS software included on the disk Address: Enter the Server IP (your that came with your NVR or available via download from www.Q-See.com/Support public IP ) If you are downloading the software, begin with Step 1, below. Otherwise, copy the software Port: 37777.

  • Page 48: Windows Mobile

    The QC NVRs can be configured to be remotely monitered by a phone running the Windows Mobile operating system through the use of the DMSS software included on the disk that came with your NVR or available via download from www.Q-See.com/Support STEP 7. Once you’ve selected a channel, it will display along with a list If you are downloading the software, begin with Step 1, below.
  • Page 49 PTZ Control STEP 4. After the program is installed, you can launch it from the Programs When selected, the PTZ controls appear menu. below the video display. Use the directional button to control the movement of the camera and the other buttons to control the Zoom, Iris and Focus functions.
  • Page 50 Digital Peripheral Solutions, Inc. 8015 E. Crystal Drive Anaheim, CA 92807...

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